DataFlex / Support API / Incremental Ticket Export, Time Based
Back to Collection Items
Use ChilkatAx-win32.pkg
Procedure Test
Handle hoHttp
Boolean iSuccess
Variant vQueryParams
Handle hoQueryParams
Variant vResp
Handle hoResp
Variant vSbResponseBody
Handle hoSbResponseBody
Handle hoJResp
Integer iRespStatusCode
String sRequester_id
String sAllow_attachments
String sAllow_channelback
String sAssignee_email
String sAssignee_id
String sAttribute_value_ids
String sBrand_id
String sCollaborator_ids
String sCreated_at
String sCustom_fields
String sCustom_status_id
String sDescription
String sDue_at
String sEmail_cc_ids
String sExternal_id
String sFollower_ids
String sFollowup_ids
String sForum_topic_id
String sFrom_messaging_channel
String sGroup_id
String sHas_incidents
String sId
String sIs_public
String sMacro_id
String sMacro_ids
String sOrganization_id
String sPriority
String sProblem_id
String sRaw_subject
String sRecipient
String sSafe_update
Boolean iAliquad0
String sSharing_agreement_ids
String sStatus
String sSubject
String sSubmitter_id
String sTags
String sTicket_form_id
String sV_type
String sUpdated_at
String sUpdated_stamp
String sUrl
String sChannel
String sElit2f
String sVia_followup_source_id
String sVia_id
String sMinim_01
Boolean iIpsum8c2
String sNostrud_ee
Integer j
Integer iCount_j
String sEmail
String sName
String sCount
String sEnd_of_stream
String sEnd_time
String sNext_page
Integer i
Integer iCount_i
String sTemp1
Boolean bTemp1
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Get Create (RefClass(cComChilkatHttp)) To hoHttp
If (Not(IsComObjectCreated(hoHttp))) Begin
Send CreateComObject of hoHttp
End
Set ComBasicAuth Of hoHttp To True
Set ComLogin Of hoHttp To "login"
Set ComPassword Of hoHttp To "password"
Get Create (RefClass(cComChilkatJsonObject)) To hoQueryParams
If (Not(IsComObjectCreated(hoQueryParams))) Begin
Send CreateComObject of hoQueryParams
End
Get ComUpdateString Of hoQueryParams "start_time" "<integer>" To iSuccess
Send ComSetRequestHeader To hoHttp "Accept" "application/json"
Get pvComObject of hoQueryParams to vQueryParams
Get ComQuickRequestParams Of hoHttp "GET" "https://example.zendesk.com/api/v2/incremental/tickets" vQueryParams To vResp
If (IsComObject(vResp)) Begin
Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
Set pvComObject Of hoResp To vResp
End
Get ComLastMethodSuccess Of hoHttp To bTemp1
If (bTemp1 = False) Begin
Get ComLastErrorText Of hoHttp To sTemp1
Showln sTemp1
Procedure_Return
End
Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
Send CreateComObject of hoSbResponseBody
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComGetBodySb Of hoResp vSbResponseBody To iSuccess
Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
If (Not(IsComObjectCreated(hoJResp))) Begin
Send CreateComObject of hoJResp
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
Set ComEmitCompact Of hoJResp To False
Showln "Response Body:"
Get ComEmit Of hoJResp To sTemp1
Showln sTemp1
Get ComStatusCode Of hoResp To iRespStatusCode
Showln "Response Status Code = " iRespStatusCode
If (iRespStatusCode >= 400) Begin
Showln "Response Header:"
Get ComHeader Of hoResp To sTemp1
Showln sTemp1
Showln "Failed."
Send Destroy of hoResp
Procedure_Return
End
Send Destroy of hoResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "count": "<integer>",
// "end_of_stream": "<boolean>",
// "end_time": "<integer>",
// "next_page": "<string>",
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "aliquad0": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "pending",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "elit2f": -86657295.30733354
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "minim_01": "minim tempor",
// "ipsum8c2": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "open",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "nostrud_ee": "dolore veniam consequat"
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Get ComStringOf Of hoJResp "count" To sCount
Get ComStringOf Of hoJResp "end_of_stream" To sEnd_of_stream
Get ComStringOf Of hoJResp "end_time" To sEnd_time
Get ComStringOf Of hoJResp "next_page" To sNext_page
Move 0 To i
Get ComSizeOfArray Of hoJResp "tickets" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "tickets[i].requester_id" To sRequester_id
Get ComStringOf Of hoJResp "tickets[i].allow_attachments" To sAllow_attachments
Get ComStringOf Of hoJResp "tickets[i].allow_channelback" To sAllow_channelback
Get ComStringOf Of hoJResp "tickets[i].assignee_email" To sAssignee_email
Get ComStringOf Of hoJResp "tickets[i].assignee_id" To sAssignee_id
Get ComStringOf Of hoJResp "tickets[i].attribute_value_ids" To sAttribute_value_ids
Get ComStringOf Of hoJResp "tickets[i].brand_id" To sBrand_id
Get ComStringOf Of hoJResp "tickets[i].collaborator_ids" To sCollaborator_ids
Get ComStringOf Of hoJResp "tickets[i].created_at" To sCreated_at
Get ComStringOf Of hoJResp "tickets[i].custom_fields" To sCustom_fields
Get ComStringOf Of hoJResp "tickets[i].custom_status_id" To sCustom_status_id
Get ComStringOf Of hoJResp "tickets[i].description" To sDescription
Get ComStringOf Of hoJResp "tickets[i].due_at" To sDue_at
Get ComStringOf Of hoJResp "tickets[i].email_cc_ids" To sEmail_cc_ids
Get ComStringOf Of hoJResp "tickets[i].external_id" To sExternal_id
Get ComStringOf Of hoJResp "tickets[i].follower_ids" To sFollower_ids
Get ComStringOf Of hoJResp "tickets[i].followup_ids" To sFollowup_ids
Get ComStringOf Of hoJResp "tickets[i].forum_topic_id" To sForum_topic_id
Get ComStringOf Of hoJResp "tickets[i].from_messaging_channel" To sFrom_messaging_channel
Get ComStringOf Of hoJResp "tickets[i].group_id" To sGroup_id
Get ComStringOf Of hoJResp "tickets[i].has_incidents" To sHas_incidents
Get ComStringOf Of hoJResp "tickets[i].id" To sId
Get ComStringOf Of hoJResp "tickets[i].is_public" To sIs_public
Get ComStringOf Of hoJResp "tickets[i].macro_id" To sMacro_id
Get ComStringOf Of hoJResp "tickets[i].macro_ids" To sMacro_ids
Get ComStringOf Of hoJResp "tickets[i].organization_id" To sOrganization_id
Get ComStringOf Of hoJResp "tickets[i].priority" To sPriority
Get ComStringOf Of hoJResp "tickets[i].problem_id" To sProblem_id
Get ComStringOf Of hoJResp "tickets[i].raw_subject" To sRaw_subject
Get ComStringOf Of hoJResp "tickets[i].recipient" To sRecipient
Get ComStringOf Of hoJResp "tickets[i].safe_update" To sSafe_update
Get ComBoolOf Of hoJResp "tickets[i].satisfaction_rating.aliquad0" To iAliquad0
Get ComStringOf Of hoJResp "tickets[i].sharing_agreement_ids" To sSharing_agreement_ids
Get ComStringOf Of hoJResp "tickets[i].status" To sStatus
Get ComStringOf Of hoJResp "tickets[i].subject" To sSubject
Get ComStringOf Of hoJResp "tickets[i].submitter_id" To sSubmitter_id
Get ComStringOf Of hoJResp "tickets[i].tags" To sTags
Get ComStringOf Of hoJResp "tickets[i].ticket_form_id" To sTicket_form_id
Get ComStringOf Of hoJResp "tickets[i].type" To sV_type
Get ComStringOf Of hoJResp "tickets[i].updated_at" To sUpdated_at
Get ComStringOf Of hoJResp "tickets[i].updated_stamp" To sUpdated_stamp
Get ComStringOf Of hoJResp "tickets[i].url" To sUrl
Get ComStringOf Of hoJResp "tickets[i].via.channel" To sChannel
Get ComStringOf Of hoJResp "tickets[i].via.source.elit2f" To sElit2f
Get ComStringOf Of hoJResp "tickets[i].via_followup_source_id" To sVia_followup_source_id
Get ComStringOf Of hoJResp "tickets[i].via_id" To sVia_id
Get ComStringOf Of hoJResp "tickets[i].satisfaction_rating.minim_01" To sMinim_01
Get ComBoolOf Of hoJResp "tickets[i].satisfaction_rating.ipsum8c2" To iIpsum8c2
Get ComStringOf Of hoJResp "tickets[i].via.source.nostrud_ee" To sNostrud_ee
Move 0 To j
Get ComSizeOfArray Of hoJResp "tickets[i].collaborators" To iCount_j
While (j < iCount_j)
Set ComJ Of hoJResp To j
Get ComStringOf Of hoJResp "tickets[i].collaborators[j].email" To sEmail
Get ComStringOf Of hoJResp "tickets[i].collaborators[j].name" To sName
Move (j + 1) To j
Loop
Move (i + 1) To i
Loop
End_Procedure
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Time Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"aliquad0\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"elit2f\": -86657295.30733354\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"minim_01\": \"minim tempor\",\n \"ipsum8c2\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"open\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"nostrud_ee\": \"dolore veniam consequat\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
