DataFlex / Support API / Update Custom Ticket Status
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Use ChilkatAx-win32.pkg
Procedure Test
Handle hoHttp
Boolean iSuccess
Handle hoJson
Variant vSbRequestBody
Handle hoSbRequestBody
Variant vResp
Handle hoResp
Variant vSbResponseBody
Handle hoSbResponseBody
Handle hoJResp
Integer iRespStatusCode
String sStatus_category
String sAgent_label
String sActive
String sCreated_at
String sDefault
String sDescription
String sEnd_user_description
String sEnd_user_label
String sId
String sRaw_agent_label
String sRaw_description
String sRaw_end_user_description
String sRaw_end_user_label
String sUpdated_at
String sTemp1
Boolean bTemp1
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Get Create (RefClass(cComChilkatHttp)) To hoHttp
If (Not(IsComObjectCreated(hoHttp))) Begin
Send CreateComObject of hoHttp
End
Set ComBasicAuth Of hoHttp To True
Set ComLogin Of hoHttp To "login"
Set ComPassword Of hoHttp To "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "custom_status": {
// "active": "<boolean>",
// "agent_label": "<string>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>"
// }
// }
Get Create (RefClass(cComChilkatJsonObject)) To hoJson
If (Not(IsComObjectCreated(hoJson))) Begin
Send CreateComObject of hoJson
End
Get ComUpdateString Of hoJson "custom_status.active" "<boolean>" To iSuccess
Get ComUpdateString Of hoJson "custom_status.agent_label" "<string>" To iSuccess
Get ComUpdateString Of hoJson "custom_status.description" "<string>" To iSuccess
Get ComUpdateString Of hoJson "custom_status.end_user_description" "<string>" To iSuccess
Get ComUpdateString Of hoJson "custom_status.end_user_label" "<string>" To iSuccess
Send ComSetRequestHeader To hoHttp "Content-Type" "application/json"
Send ComSetRequestHeader To hoHttp "Accept" "application/json"
Get Create (RefClass(cComChilkatStringBuilder)) To hoSbRequestBody
If (Not(IsComObjectCreated(hoSbRequestBody))) Begin
Send CreateComObject of hoSbRequestBody
End
Get pvComObject of hoSbRequestBody to vSbRequestBody
Get ComEmitSb Of hoJson vSbRequestBody To iSuccess
Get pvComObject of hoSbRequestBody to vSbRequestBody
Get ComPTextSb Of hoHttp "PUT" "https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id" vSbRequestBody "utf-8" "application/json" False False To vResp
If (IsComObject(vResp)) Begin
Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
Set pvComObject Of hoResp To vResp
End
Get ComLastMethodSuccess Of hoHttp To bTemp1
If (bTemp1 = False) Begin
Get ComLastErrorText Of hoHttp To sTemp1
Showln sTemp1
Procedure_Return
End
Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
Send CreateComObject of hoSbResponseBody
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComGetBodySb Of hoResp vSbResponseBody To iSuccess
Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
If (Not(IsComObjectCreated(hoJResp))) Begin
Send CreateComObject of hoJResp
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
Set ComEmitCompact Of hoJResp To False
Showln "Response Body:"
Get ComEmit Of hoJResp To sTemp1
Showln sTemp1
Get ComStatusCode Of hoResp To iRespStatusCode
Showln "Response Status Code = " iRespStatusCode
If (iRespStatusCode >= 400) Begin
Showln "Response Header:"
Get ComHeader Of hoResp To sTemp1
Showln sTemp1
Showln "Failed."
Send Destroy of hoResp
Procedure_Return
End
Send Destroy of hoResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_status": {
// "status_category": "open",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Get ComStringOf Of hoJResp "custom_status.status_category" To sStatus_category
Get ComStringOf Of hoJResp "custom_status.agent_label" To sAgent_label
Get ComStringOf Of hoJResp "custom_status.active" To sActive
Get ComStringOf Of hoJResp "custom_status.created_at" To sCreated_at
Get ComStringOf Of hoJResp "custom_status.default" To sDefault
Get ComStringOf Of hoJResp "custom_status.description" To sDescription
Get ComStringOf Of hoJResp "custom_status.end_user_description" To sEnd_user_description
Get ComStringOf Of hoJResp "custom_status.end_user_label" To sEnd_user_label
Get ComStringOf Of hoJResp "custom_status.id" To sId
Get ComStringOf Of hoJResp "custom_status.raw_agent_label" To sRaw_agent_label
Get ComStringOf Of hoJResp "custom_status.raw_description" To sRaw_description
Get ComStringOf Of hoJResp "custom_status.raw_end_user_description" To sRaw_end_user_description
Get ComStringOf Of hoJResp "custom_status.raw_end_user_label" To sRaw_end_user_label
Get ComStringOf Of hoJResp "custom_status.updated_at" To sUpdated_at
End_Procedure
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>"
}
}'
https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id
Postman Collection Item JSON
{
"name": "Update Custom Ticket Status",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id",
"value": "<integer>"
}
]
},
"description": "Takes a `custom_status` object that specifies the properties to update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Updated",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
