DataFlex / Support API / Update Account Settings
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Use ChilkatAx-win32.pkg
Procedure Test
Handle hoHttp
Boolean iSuccess
Variant vResp
Handle hoResp
Variant vSbResponseBody
Handle hoSbResponseBody
Handle hoJResp
Integer iRespStatusCode
String sName
String sUrl
String sStrVal
String sIn523
String sEstc
String sAdvanced_analytics
String sAgent_forwarding
String sAllow_ccs
String sAllow_email_template_customization
String sAutomatic_answers
String sBcc_archiving
String sBenchmark_opt_out
String sBusiness_hours
String sChat
String sChat_about_my_ticket
String sCsat_reason_code
String sCustom_dkim_domain
String sCustomer_context_as_default
String sCustomer_satisfaction
String sDynamic_contents
String sExplore
String sExplore_on_support_ent_plan
String sExplore_on_support_pro_plan
String sFacebook
String sFacebook_login
String sFallback_composer
String sForum_analytics
String sGood_data_and_explore
String sGoogle_login
String sInsights
String sIs_abusive
String sLight_agents
String sMarkdown
String sOn_hold_status
String sRich_content_in_emails
String sSandbox
String sSatisfaction_prediction
String sSuspended_ticket_notification
String sTicket_forms
String sTicket_tagging
String sTopic_suggestion
String sTwitter
String sTwitter_login
String sUser_org_fields
String sUser_tagging
String sVoice
String sAgent_workspace
String sAw_self_serve_migration_enabled
String sFocus_mode
String sIdle_timeout_enabled
String sUnified_agent_statuses
String sAccepted_api_agreement
String sApi_password_access
String sApi_token_access
String sCreate_private
String sCreate_public
String sUse
String sBackend
String sFavicon_url
String sHeader_color
String sHeader_logo_url
String sPage_background_color
String sTab_background_color
String sText_color
String sDefault_brand_id
String sRequire_brand_on_new_tickets
String sCdn_provider
String sFallback_cdn_provider
String sAvailable
String sEnabled
String sIntegrated
String sMaximum_request_count
String sWelcome_message
String sShow_chat_tooltip
String sXsell_source
String sGooddata_advanced_analyticsEnabled
String sHas_google_apps
String sHas_google_apps_admin
String sCheck_group_name_uniqueness
String sAttachment_size
String sPod_id
String sPrefer_lotus
String sReporting
String sAccount_size
String sChecklist_onboarding_version
String sOnboarding_segments
String sProduct_sign_up
String sAutorouting_tag
String sRoutingEnabled
String sMax_email_capacity
String sMax_messaging_capacity
String sReassignment_messaging_enabled
String sReassignment_messaging_timeout
String sReassignment_talk_timeout
String sMacro_most_used
String sMacro_order
String sUsing_skill_based_routing
String sEmail_channel
String sMsteams_channel
String sShow_in_context_panel
String sSlack_channel
String sTickets_channel
String sForum
String sRule_usage
String sSearch
String sRaw_ticket_forms_instructions
String sTicket_forms_instructions
String sAccepted_new_collaboration_tos
String sAgent_collision
String sAgent_ticket_deletion
String sAllow_group_reset
String sAssign_default_organization
String sAssign_tickets_upon_solve
String sAuto_updated_ccs_followers_rules
String sCollaboration
String sComments_public_by_default
String sEmail_attachments
String sEmoji_autocompletion
String sFollower_and_email_cc_collaborations
String sHas_color_text
String sIs_first_comment_private_enabled
String sLight_agent_email_ccs_allowed
String sList_empty_views
String sList_newest_comments_first
String sMarkdown_ticket_comments
String sMaximum_personal_views_to_list
String sPrivate_attachments
String sRich_text_comments
String sStatus_hold
String sTagging
String sTicketsUsing_skill_based_routing
String sShorten_url
String sAgent_created_welcome_emails
String sEnd_user_phone_number_validation
String sHave_gravatars_enabled
String sLanguage_selection
String sMultiple_organizations
String sUserTagging
String sTime_zone_selection
String sAgent_confirmation_when_forwarding
String sAgent_wrap_up_after_calls
String sVoiceEnabled
String sLogging
String sMaximum_queue_size
String sMaximum_queue_wait_time
String sOnly_during_business_hours
String sOutbound_enabled
String sRecordings_public
String sUk_mobile_forwarding
Integer i
Integer iCount_i
String sTemp1
Boolean bTemp1
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Get Create (RefClass(cComChilkatHttp)) To hoHttp
If (Not(IsComObjectCreated(hoHttp))) Begin
Send CreateComObject of hoHttp
End
Set ComBasicAuth Of hoHttp To True
Set ComLogin Of hoHttp To "login"
Set ComPassword Of hoHttp To "password"
Send ComSetRequestHeader To hoHttp "Accept" "application/json"
Get ComQuickRequest Of hoHttp "PUT" "https://example.zendesk.com/api/v2/account/settings" To vResp
If (IsComObject(vResp)) Begin
Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
Set pvComObject Of hoResp To vResp
End
Get ComLastMethodSuccess Of hoHttp To bTemp1
If (bTemp1 = False) Begin
Get ComLastErrorText Of hoHttp To sTemp1
Showln sTemp1
Procedure_Return
End
Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
Send CreateComObject of hoSbResponseBody
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComGetBodySb Of hoResp vSbResponseBody To iSuccess
Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
If (Not(IsComObjectCreated(hoJResp))) Begin
Send CreateComObject of hoJResp
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
Set ComEmitCompact Of hoJResp To False
Showln "Response Body:"
Get ComEmit Of hoJResp To sTemp1
Showln sTemp1
Get ComStatusCode Of hoResp To iRespStatusCode
Showln "Response Status Code = " iRespStatusCode
If (iRespStatusCode >= 400) Begin
Showln "Response Header:"
Get ComHeader Of hoResp To sTemp1
Showln sTemp1
Showln "Failed."
Send Destroy of hoResp
Procedure_Return
End
Send Destroy of hoResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "settings": {
// "active_features": {
// "advanced_analytics": "<boolean>",
// "agent_forwarding": "<boolean>",
// "allow_ccs": "<boolean>",
// "allow_email_template_customization": "<boolean>",
// "automatic_answers": "<boolean>",
// "bcc_archiving": "<boolean>",
// "benchmark_opt_out": "<boolean>",
// "business_hours": "<boolean>",
// "chat": "<boolean>",
// "chat_about_my_ticket": "<boolean>",
// "csat_reason_code": "<boolean>",
// "custom_dkim_domain": "<boolean>",
// "customer_context_as_default": "<boolean>",
// "customer_satisfaction": "<boolean>",
// "dynamic_contents": "<boolean>",
// "explore": "<boolean>",
// "explore_on_support_ent_plan": "<boolean>",
// "explore_on_support_pro_plan": "<boolean>",
// "facebook": "<boolean>",
// "facebook_login": "<boolean>",
// "fallback_composer": "<boolean>",
// "forum_analytics": "<boolean>",
// "good_data_and_explore": "<boolean>",
// "google_login": "<boolean>",
// "insights": "<boolean>",
// "is_abusive": "<boolean>",
// "light_agents": "<boolean>",
// "markdown": "<boolean>",
// "on_hold_status": "<boolean>",
// "rich_content_in_emails": "<boolean>",
// "sandbox": "<boolean>",
// "satisfaction_prediction": "<boolean>",
// "suspended_ticket_notification": "<boolean>",
// "ticket_forms": "<boolean>",
// "ticket_tagging": "<boolean>",
// "topic_suggestion": "<boolean>",
// "twitter": "<boolean>",
// "twitter_login": "<boolean>",
// "user_org_fields": "<boolean>",
// "user_tagging": "<boolean>",
// "voice": "<boolean>"
// },
// "agents": {
// "agent_workspace": "<boolean>",
// "aw_self_serve_migration_enabled": "<boolean>",
// "focus_mode": "<boolean>",
// "idle_timeout_enabled": "<boolean>",
// "unified_agent_statuses": "<boolean>"
// },
// "api": {
// "accepted_api_agreement": "<boolean>",
// "api_password_access": "<string>",
// "api_token_access": "<string>"
// },
// "apps": {
// "create_private": "<boolean>",
// "create_public": "<boolean>",
// "use": "<boolean>"
// },
// "billing": {
// "backend": "<string>"
// },
// "branding": {
// "favicon_url": "<string>",
// "header_color": "<string>",
// "header_logo_url": "<string>",
// "page_background_color": "<string>",
// "tab_background_color": "<string>",
// "text_color": "<string>"
// },
// "brands": {
// "default_brand_id": "<integer>",
// "require_brand_on_new_tickets": "<boolean>"
// },
// "cdn": {
// "cdn_provider": "<string>",
// "fallback_cdn_provider": "<string>",
// "hosts": [
// {
// "name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "url": "<string>"
// }
// ]
// },
// "chat": {
// "available": "<boolean>",
// "enabled": "<boolean>",
// "integrated": "<boolean>",
// "maximum_request_count": "<integer>",
// "welcome_message": "<string>"
// },
// "cross_sell": {
// "show_chat_tooltip": "<boolean>",
// "xsell_source": "<string>"
// },
// "gooddata_advanced_analytics": {
// "enabled": "<boolean>"
// },
// "google_apps": {
// "has_google_apps": "<boolean>",
// "has_google_apps_admin": "<boolean>"
// },
// "groups": {
// "check_group_name_uniqueness": "<boolean>"
// },
// "limits": {
// "attachment_size": "<integer>"
// },
// "localization": {
// "locale_ids": [
// "<integer>",
// "<integer>"
// ]
// },
// "lotus": {
// "pod_id": "<integer>",
// "prefer_lotus": "<boolean>",
// "reporting": "<boolean>"
// },
// "metrics": {
// "account_size": "<string>"
// },
// "onboarding": {
// "checklist_onboarding_version": "<integer>",
// "onboarding_segments": "<string>",
// "product_sign_up": "<string>"
// },
// "routing": {
// "autorouting_tag": "<string>",
// "enabled": "<boolean>",
// "max_email_capacity": "<integer>",
// "max_messaging_capacity": "<integer>",
// "reassignment_messaging_enabled": "<boolean>",
// "reassignment_messaging_timeout": "<integer>",
// "reassignment_talk_timeout": "<integer>"
// },
// "rule": {
// "macro_most_used": "<boolean>",
// "macro_order": "<string>",
// "skill_based_filtered_views": [
// {
// "in523": 60303840.72385332
// },
// {
// "estc": "eu aliquip id"
// }
// ],
// "using_skill_based_routing": "<boolean>"
// },
// "side_conversations": {
// "email_channel": "<boolean>",
// "msteams_channel": "<boolean>",
// "show_in_context_panel": "<boolean>",
// "slack_channel": "<boolean>",
// "tickets_channel": "<boolean>"
// },
// "statistics": {
// "forum": "<boolean>",
// "rule_usage": "<boolean>",
// "search": "<boolean>"
// },
// "ticket_form": {
// "raw_ticket_forms_instructions": "<string>",
// "ticket_forms_instructions": "<string>"
// },
// "ticket_sharing_partners": {
// "support_addresses": [
// "<string>",
// "<string>"
// ]
// },
// "tickets": {
// "accepted_new_collaboration_tos": "<boolean>",
// "agent_collision": "<boolean>",
// "agent_ticket_deletion": "<boolean>",
// "allow_group_reset": "<boolean>",
// "assign_default_organization": "<boolean>",
// "assign_tickets_upon_solve": "<boolean>",
// "auto_updated_ccs_followers_rules": "<boolean>",
// "collaboration": "<boolean>",
// "comments_public_by_default": "<boolean>",
// "email_attachments": "<boolean>",
// "emoji_autocompletion": "<boolean>",
// "follower_and_email_cc_collaborations": "<boolean>",
// "has_color_text": "<boolean>",
// "is_first_comment_private_enabled": "<boolean>",
// "light_agent_email_ccs_allowed": "<boolean>",
// "list_empty_views": "<boolean>",
// "list_newest_comments_first": "<boolean>",
// "markdown_ticket_comments": "<boolean>",
// "maximum_personal_views_to_list": "<integer>",
// "private_attachments": "<boolean>",
// "rich_text_comments": "<boolean>",
// "status_hold": "<boolean>",
// "tagging": "<boolean>",
// "using_skill_based_routing": "<boolean>"
// },
// "twitter": {
// "shorten_url": "<string>"
// },
// "user": {
// "agent_created_welcome_emails": "<boolean>",
// "end_user_phone_number_validation": "<boolean>",
// "have_gravatars_enabled": "<boolean>",
// "language_selection": "<boolean>",
// "multiple_organizations": "<boolean>",
// "tagging": "<boolean>",
// "time_zone_selection": "<boolean>"
// },
// "voice": {
// "agent_confirmation_when_forwarding": "<boolean>",
// "agent_wrap_up_after_calls": "<boolean>",
// "enabled": "<boolean>",
// "logging": "<boolean>",
// "maximum_queue_size": "<integer>",
// "maximum_queue_wait_time": "<integer>",
// "only_during_business_hours": "<boolean>",
// "outbound_enabled": "<boolean>",
// "recordings_public": "<boolean>",
// "uk_mobile_forwarding": "<boolean>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Get ComStringOf Of hoJResp "settings.active_features.advanced_analytics" To sAdvanced_analytics
Get ComStringOf Of hoJResp "settings.active_features.agent_forwarding" To sAgent_forwarding
Get ComStringOf Of hoJResp "settings.active_features.allow_ccs" To sAllow_ccs
Get ComStringOf Of hoJResp "settings.active_features.allow_email_template_customization" To sAllow_email_template_customization
Get ComStringOf Of hoJResp "settings.active_features.automatic_answers" To sAutomatic_answers
Get ComStringOf Of hoJResp "settings.active_features.bcc_archiving" To sBcc_archiving
Get ComStringOf Of hoJResp "settings.active_features.benchmark_opt_out" To sBenchmark_opt_out
Get ComStringOf Of hoJResp "settings.active_features.business_hours" To sBusiness_hours
Get ComStringOf Of hoJResp "settings.active_features.chat" To sChat
Get ComStringOf Of hoJResp "settings.active_features.chat_about_my_ticket" To sChat_about_my_ticket
Get ComStringOf Of hoJResp "settings.active_features.csat_reason_code" To sCsat_reason_code
Get ComStringOf Of hoJResp "settings.active_features.custom_dkim_domain" To sCustom_dkim_domain
Get ComStringOf Of hoJResp "settings.active_features.customer_context_as_default" To sCustomer_context_as_default
Get ComStringOf Of hoJResp "settings.active_features.customer_satisfaction" To sCustomer_satisfaction
Get ComStringOf Of hoJResp "settings.active_features.dynamic_contents" To sDynamic_contents
Get ComStringOf Of hoJResp "settings.active_features.explore" To sExplore
Get ComStringOf Of hoJResp "settings.active_features.explore_on_support_ent_plan" To sExplore_on_support_ent_plan
Get ComStringOf Of hoJResp "settings.active_features.explore_on_support_pro_plan" To sExplore_on_support_pro_plan
Get ComStringOf Of hoJResp "settings.active_features.facebook" To sFacebook
Get ComStringOf Of hoJResp "settings.active_features.facebook_login" To sFacebook_login
Get ComStringOf Of hoJResp "settings.active_features.fallback_composer" To sFallback_composer
Get ComStringOf Of hoJResp "settings.active_features.forum_analytics" To sForum_analytics
Get ComStringOf Of hoJResp "settings.active_features.good_data_and_explore" To sGood_data_and_explore
Get ComStringOf Of hoJResp "settings.active_features.google_login" To sGoogle_login
Get ComStringOf Of hoJResp "settings.active_features.insights" To sInsights
Get ComStringOf Of hoJResp "settings.active_features.is_abusive" To sIs_abusive
Get ComStringOf Of hoJResp "settings.active_features.light_agents" To sLight_agents
Get ComStringOf Of hoJResp "settings.active_features.markdown" To sMarkdown
Get ComStringOf Of hoJResp "settings.active_features.on_hold_status" To sOn_hold_status
Get ComStringOf Of hoJResp "settings.active_features.rich_content_in_emails" To sRich_content_in_emails
Get ComStringOf Of hoJResp "settings.active_features.sandbox" To sSandbox
Get ComStringOf Of hoJResp "settings.active_features.satisfaction_prediction" To sSatisfaction_prediction
Get ComStringOf Of hoJResp "settings.active_features.suspended_ticket_notification" To sSuspended_ticket_notification
Get ComStringOf Of hoJResp "settings.active_features.ticket_forms" To sTicket_forms
Get ComStringOf Of hoJResp "settings.active_features.ticket_tagging" To sTicket_tagging
Get ComStringOf Of hoJResp "settings.active_features.topic_suggestion" To sTopic_suggestion
Get ComStringOf Of hoJResp "settings.active_features.twitter" To sTwitter
Get ComStringOf Of hoJResp "settings.active_features.twitter_login" To sTwitter_login
Get ComStringOf Of hoJResp "settings.active_features.user_org_fields" To sUser_org_fields
Get ComStringOf Of hoJResp "settings.active_features.user_tagging" To sUser_tagging
Get ComStringOf Of hoJResp "settings.active_features.voice" To sVoice
Get ComStringOf Of hoJResp "settings.agents.agent_workspace" To sAgent_workspace
Get ComStringOf Of hoJResp "settings.agents.aw_self_serve_migration_enabled" To sAw_self_serve_migration_enabled
Get ComStringOf Of hoJResp "settings.agents.focus_mode" To sFocus_mode
Get ComStringOf Of hoJResp "settings.agents.idle_timeout_enabled" To sIdle_timeout_enabled
Get ComStringOf Of hoJResp "settings.agents.unified_agent_statuses" To sUnified_agent_statuses
Get ComStringOf Of hoJResp "settings.api.accepted_api_agreement" To sAccepted_api_agreement
Get ComStringOf Of hoJResp "settings.api.api_password_access" To sApi_password_access
Get ComStringOf Of hoJResp "settings.api.api_token_access" To sApi_token_access
Get ComStringOf Of hoJResp "settings.apps.create_private" To sCreate_private
Get ComStringOf Of hoJResp "settings.apps.create_public" To sCreate_public
Get ComStringOf Of hoJResp "settings.apps.use" To sUse
Get ComStringOf Of hoJResp "settings.billing.backend" To sBackend
Get ComStringOf Of hoJResp "settings.branding.favicon_url" To sFavicon_url
Get ComStringOf Of hoJResp "settings.branding.header_color" To sHeader_color
Get ComStringOf Of hoJResp "settings.branding.header_logo_url" To sHeader_logo_url
Get ComStringOf Of hoJResp "settings.branding.page_background_color" To sPage_background_color
Get ComStringOf Of hoJResp "settings.branding.tab_background_color" To sTab_background_color
Get ComStringOf Of hoJResp "settings.branding.text_color" To sText_color
Get ComStringOf Of hoJResp "settings.brands.default_brand_id" To sDefault_brand_id
Get ComStringOf Of hoJResp "settings.brands.require_brand_on_new_tickets" To sRequire_brand_on_new_tickets
Get ComStringOf Of hoJResp "settings.cdn.cdn_provider" To sCdn_provider
Get ComStringOf Of hoJResp "settings.cdn.fallback_cdn_provider" To sFallback_cdn_provider
Get ComStringOf Of hoJResp "settings.chat.available" To sAvailable
Get ComStringOf Of hoJResp "settings.chat.enabled" To sEnabled
Get ComStringOf Of hoJResp "settings.chat.integrated" To sIntegrated
Get ComStringOf Of hoJResp "settings.chat.maximum_request_count" To sMaximum_request_count
Get ComStringOf Of hoJResp "settings.chat.welcome_message" To sWelcome_message
Get ComStringOf Of hoJResp "settings.cross_sell.show_chat_tooltip" To sShow_chat_tooltip
Get ComStringOf Of hoJResp "settings.cross_sell.xsell_source" To sXsell_source
Get ComStringOf Of hoJResp "settings.gooddata_advanced_analytics.enabled" To sGooddata_advanced_analyticsEnabled
Get ComStringOf Of hoJResp "settings.google_apps.has_google_apps" To sHas_google_apps
Get ComStringOf Of hoJResp "settings.google_apps.has_google_apps_admin" To sHas_google_apps_admin
Get ComStringOf Of hoJResp "settings.groups.check_group_name_uniqueness" To sCheck_group_name_uniqueness
Get ComStringOf Of hoJResp "settings.limits.attachment_size" To sAttachment_size
Get ComStringOf Of hoJResp "settings.lotus.pod_id" To sPod_id
Get ComStringOf Of hoJResp "settings.lotus.prefer_lotus" To sPrefer_lotus
Get ComStringOf Of hoJResp "settings.lotus.reporting" To sReporting
Get ComStringOf Of hoJResp "settings.metrics.account_size" To sAccount_size
Get ComStringOf Of hoJResp "settings.onboarding.checklist_onboarding_version" To sChecklist_onboarding_version
Get ComStringOf Of hoJResp "settings.onboarding.onboarding_segments" To sOnboarding_segments
Get ComStringOf Of hoJResp "settings.onboarding.product_sign_up" To sProduct_sign_up
Get ComStringOf Of hoJResp "settings.routing.autorouting_tag" To sAutorouting_tag
Get ComStringOf Of hoJResp "settings.routing.enabled" To sRoutingEnabled
Get ComStringOf Of hoJResp "settings.routing.max_email_capacity" To sMax_email_capacity
Get ComStringOf Of hoJResp "settings.routing.max_messaging_capacity" To sMax_messaging_capacity
Get ComStringOf Of hoJResp "settings.routing.reassignment_messaging_enabled" To sReassignment_messaging_enabled
Get ComStringOf Of hoJResp "settings.routing.reassignment_messaging_timeout" To sReassignment_messaging_timeout
Get ComStringOf Of hoJResp "settings.routing.reassignment_talk_timeout" To sReassignment_talk_timeout
Get ComStringOf Of hoJResp "settings.rule.macro_most_used" To sMacro_most_used
Get ComStringOf Of hoJResp "settings.rule.macro_order" To sMacro_order
Get ComStringOf Of hoJResp "settings.rule.using_skill_based_routing" To sUsing_skill_based_routing
Get ComStringOf Of hoJResp "settings.side_conversations.email_channel" To sEmail_channel
Get ComStringOf Of hoJResp "settings.side_conversations.msteams_channel" To sMsteams_channel
Get ComStringOf Of hoJResp "settings.side_conversations.show_in_context_panel" To sShow_in_context_panel
Get ComStringOf Of hoJResp "settings.side_conversations.slack_channel" To sSlack_channel
Get ComStringOf Of hoJResp "settings.side_conversations.tickets_channel" To sTickets_channel
Get ComStringOf Of hoJResp "settings.statistics.forum" To sForum
Get ComStringOf Of hoJResp "settings.statistics.rule_usage" To sRule_usage
Get ComStringOf Of hoJResp "settings.statistics.search" To sSearch
Get ComStringOf Of hoJResp "settings.ticket_form.raw_ticket_forms_instructions" To sRaw_ticket_forms_instructions
Get ComStringOf Of hoJResp "settings.ticket_form.ticket_forms_instructions" To sTicket_forms_instructions
Get ComStringOf Of hoJResp "settings.tickets.accepted_new_collaboration_tos" To sAccepted_new_collaboration_tos
Get ComStringOf Of hoJResp "settings.tickets.agent_collision" To sAgent_collision
Get ComStringOf Of hoJResp "settings.tickets.agent_ticket_deletion" To sAgent_ticket_deletion
Get ComStringOf Of hoJResp "settings.tickets.allow_group_reset" To sAllow_group_reset
Get ComStringOf Of hoJResp "settings.tickets.assign_default_organization" To sAssign_default_organization
Get ComStringOf Of hoJResp "settings.tickets.assign_tickets_upon_solve" To sAssign_tickets_upon_solve
Get ComStringOf Of hoJResp "settings.tickets.auto_updated_ccs_followers_rules" To sAuto_updated_ccs_followers_rules
Get ComStringOf Of hoJResp "settings.tickets.collaboration" To sCollaboration
Get ComStringOf Of hoJResp "settings.tickets.comments_public_by_default" To sComments_public_by_default
Get ComStringOf Of hoJResp "settings.tickets.email_attachments" To sEmail_attachments
Get ComStringOf Of hoJResp "settings.tickets.emoji_autocompletion" To sEmoji_autocompletion
Get ComStringOf Of hoJResp "settings.tickets.follower_and_email_cc_collaborations" To sFollower_and_email_cc_collaborations
Get ComStringOf Of hoJResp "settings.tickets.has_color_text" To sHas_color_text
Get ComStringOf Of hoJResp "settings.tickets.is_first_comment_private_enabled" To sIs_first_comment_private_enabled
Get ComStringOf Of hoJResp "settings.tickets.light_agent_email_ccs_allowed" To sLight_agent_email_ccs_allowed
Get ComStringOf Of hoJResp "settings.tickets.list_empty_views" To sList_empty_views
Get ComStringOf Of hoJResp "settings.tickets.list_newest_comments_first" To sList_newest_comments_first
Get ComStringOf Of hoJResp "settings.tickets.markdown_ticket_comments" To sMarkdown_ticket_comments
Get ComStringOf Of hoJResp "settings.tickets.maximum_personal_views_to_list" To sMaximum_personal_views_to_list
Get ComStringOf Of hoJResp "settings.tickets.private_attachments" To sPrivate_attachments
Get ComStringOf Of hoJResp "settings.tickets.rich_text_comments" To sRich_text_comments
Get ComStringOf Of hoJResp "settings.tickets.status_hold" To sStatus_hold
Get ComStringOf Of hoJResp "settings.tickets.tagging" To sTagging
Get ComStringOf Of hoJResp "settings.tickets.using_skill_based_routing" To sTicketsUsing_skill_based_routing
Get ComStringOf Of hoJResp "settings.twitter.shorten_url" To sShorten_url
Get ComStringOf Of hoJResp "settings.user.agent_created_welcome_emails" To sAgent_created_welcome_emails
Get ComStringOf Of hoJResp "settings.user.end_user_phone_number_validation" To sEnd_user_phone_number_validation
Get ComStringOf Of hoJResp "settings.user.have_gravatars_enabled" To sHave_gravatars_enabled
Get ComStringOf Of hoJResp "settings.user.language_selection" To sLanguage_selection
Get ComStringOf Of hoJResp "settings.user.multiple_organizations" To sMultiple_organizations
Get ComStringOf Of hoJResp "settings.user.tagging" To sUserTagging
Get ComStringOf Of hoJResp "settings.user.time_zone_selection" To sTime_zone_selection
Get ComStringOf Of hoJResp "settings.voice.agent_confirmation_when_forwarding" To sAgent_confirmation_when_forwarding
Get ComStringOf Of hoJResp "settings.voice.agent_wrap_up_after_calls" To sAgent_wrap_up_after_calls
Get ComStringOf Of hoJResp "settings.voice.enabled" To sVoiceEnabled
Get ComStringOf Of hoJResp "settings.voice.logging" To sLogging
Get ComStringOf Of hoJResp "settings.voice.maximum_queue_size" To sMaximum_queue_size
Get ComStringOf Of hoJResp "settings.voice.maximum_queue_wait_time" To sMaximum_queue_wait_time
Get ComStringOf Of hoJResp "settings.voice.only_during_business_hours" To sOnly_during_business_hours
Get ComStringOf Of hoJResp "settings.voice.outbound_enabled" To sOutbound_enabled
Get ComStringOf Of hoJResp "settings.voice.recordings_public" To sRecordings_public
Get ComStringOf Of hoJResp "settings.voice.uk_mobile_forwarding" To sUk_mobile_forwarding
Move 0 To i
Get ComSizeOfArray Of hoJResp "settings.cdn.hosts" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "settings.cdn.hosts[i].name" To sName
Get ComStringOf Of hoJResp "settings.cdn.hosts[i].url" To sUrl
Move (i + 1) To i
Loop
Move 0 To i
Get ComSizeOfArray Of hoJResp "settings.localization.locale_ids" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "settings.localization.locale_ids[i]" To sStrVal
Move (i + 1) To i
Loop
Move 0 To i
Get ComSizeOfArray Of hoJResp "settings.rule.skill_based_filtered_views" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "settings.rule.skill_based_filtered_views[i].in523" To sIn523
Get ComStringOf Of hoJResp "settings.rule.skill_based_filtered_views[i].estc" To sEstc
Move (i + 1) To i
Loop
Move 0 To i
Get ComSizeOfArray Of hoJResp "settings.ticket_sharing_partners.support_addresses" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "settings.ticket_sharing_partners.support_addresses[i]" To sStrVal
Move (i + 1) To i
Loop
End_Procedure
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Update Account Settings",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
