C++ / Support API / List Tickets From a View
Back to Collection Items
#include <CkHttp.h>
#include <CkJsonObject.h>
#include <CkHttpResponse.h>
#include <CkStringBuilder.h>
void ChilkatSample(void)
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http;
bool success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
CkJsonObject queryParams;
queryParams.UpdateString("sort_by","<string>");
queryParams.UpdateString("sort_order","<string>");
http.SetRequestHeader("Accept","application/json");
CkHttpResponse *resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/views/:view_id/tickets",queryParams);
if (http.get_LastMethodSuccess() == false) {
std::cout << http.lastErrorText() << "\r\n";
return;
}
CkStringBuilder sbResponseBody;
resp->GetBodySb(sbResponseBody);
CkJsonObject jResp;
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
std::cout << "Response Body:" << "\r\n";
std::cout << jResp.emit() << "\r\n";
int respStatusCode = resp->get_StatusCode();
std::cout << "Response Status Code = " << respStatusCode << "\r\n";
if (respStatusCode >= 400) {
std::cout << "Response Header:" << "\r\n";
std::cout << resp->header() << "\r\n";
std::cout << "Failed." << "\r\n";
delete resp;
return;
}
delete resp;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "magnaae": 84328139.5577608,
// "nisi19": true
// },
// "sharing_agreement_ids": "<array>",
// "status": "new",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "veniam_79": 90804961.49951228
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "eu_b": 33777312
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "incident",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "id2": "cillum minim et",
// "eiusmod_13": -64405368,
// "occaecat1db": 1792444.0305951983
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
const char *requester_id = 0;
const char *allow_attachments = 0;
const char *allow_channelback = 0;
const char *assignee_email = 0;
const char *assignee_id = 0;
const char *attribute_value_ids = 0;
const char *brand_id = 0;
const char *collaborator_ids = 0;
const char *created_at = 0;
const char *custom_fields = 0;
const char *custom_status_id = 0;
const char *description = 0;
const char *due_at = 0;
const char *email_cc_ids = 0;
const char *external_id = 0;
const char *follower_ids = 0;
const char *followup_ids = 0;
const char *forum_topic_id = 0;
const char *from_messaging_channel = 0;
const char *group_id = 0;
const char *has_incidents = 0;
const char *id = 0;
const char *is_public = 0;
const char *macro_id = 0;
const char *macro_ids = 0;
const char *organization_id = 0;
const char *priority = 0;
const char *problem_id = 0;
const char *raw_subject = 0;
const char *recipient = 0;
const char *safe_update = 0;
const char *Magnaae = 0;
bool Nisi19;
const char *sharing_agreement_ids = 0;
const char *status = 0;
const char *subject = 0;
const char *submitter_id = 0;
const char *tags = 0;
const char *ticket_form_id = 0;
const char *v_type = 0;
const char *updated_at = 0;
const char *updated_stamp = 0;
const char *url = 0;
const char *Channel = 0;
const char *Veniam_79 = 0;
const char *via_followup_source_id = 0;
const char *via_id = 0;
int Eu_b;
const char *Id2 = 0;
int Eiusmod_13;
const char *Occaecat1db = 0;
int j;
int count_j;
const char *email = 0;
const char *name = 0;
int i = 0;
int count_i = jResp.SizeOfArray("tickets");
while (i < count_i) {
jResp.put_I(i);
requester_id = jResp.stringOf("tickets[i].requester_id");
allow_attachments = jResp.stringOf("tickets[i].allow_attachments");
allow_channelback = jResp.stringOf("tickets[i].allow_channelback");
assignee_email = jResp.stringOf("tickets[i].assignee_email");
assignee_id = jResp.stringOf("tickets[i].assignee_id");
attribute_value_ids = jResp.stringOf("tickets[i].attribute_value_ids");
brand_id = jResp.stringOf("tickets[i].brand_id");
collaborator_ids = jResp.stringOf("tickets[i].collaborator_ids");
created_at = jResp.stringOf("tickets[i].created_at");
custom_fields = jResp.stringOf("tickets[i].custom_fields");
custom_status_id = jResp.stringOf("tickets[i].custom_status_id");
description = jResp.stringOf("tickets[i].description");
due_at = jResp.stringOf("tickets[i].due_at");
email_cc_ids = jResp.stringOf("tickets[i].email_cc_ids");
external_id = jResp.stringOf("tickets[i].external_id");
follower_ids = jResp.stringOf("tickets[i].follower_ids");
followup_ids = jResp.stringOf("tickets[i].followup_ids");
forum_topic_id = jResp.stringOf("tickets[i].forum_topic_id");
from_messaging_channel = jResp.stringOf("tickets[i].from_messaging_channel");
group_id = jResp.stringOf("tickets[i].group_id");
has_incidents = jResp.stringOf("tickets[i].has_incidents");
id = jResp.stringOf("tickets[i].id");
is_public = jResp.stringOf("tickets[i].is_public");
macro_id = jResp.stringOf("tickets[i].macro_id");
macro_ids = jResp.stringOf("tickets[i].macro_ids");
organization_id = jResp.stringOf("tickets[i].organization_id");
priority = jResp.stringOf("tickets[i].priority");
problem_id = jResp.stringOf("tickets[i].problem_id");
raw_subject = jResp.stringOf("tickets[i].raw_subject");
recipient = jResp.stringOf("tickets[i].recipient");
safe_update = jResp.stringOf("tickets[i].safe_update");
Magnaae = jResp.stringOf("tickets[i].satisfaction_rating.magnaae");
Nisi19 = jResp.BoolOf("tickets[i].satisfaction_rating.nisi19");
sharing_agreement_ids = jResp.stringOf("tickets[i].sharing_agreement_ids");
status = jResp.stringOf("tickets[i].status");
subject = jResp.stringOf("tickets[i].subject");
submitter_id = jResp.stringOf("tickets[i].submitter_id");
tags = jResp.stringOf("tickets[i].tags");
ticket_form_id = jResp.stringOf("tickets[i].ticket_form_id");
v_type = jResp.stringOf("tickets[i].type");
updated_at = jResp.stringOf("tickets[i].updated_at");
updated_stamp = jResp.stringOf("tickets[i].updated_stamp");
url = jResp.stringOf("tickets[i].url");
Channel = jResp.stringOf("tickets[i].via.channel");
Veniam_79 = jResp.stringOf("tickets[i].via.source.veniam_79");
via_followup_source_id = jResp.stringOf("tickets[i].via_followup_source_id");
via_id = jResp.stringOf("tickets[i].via_id");
Eu_b = jResp.IntOf("tickets[i].satisfaction_rating.eu_b");
Id2 = jResp.stringOf("tickets[i].via.source.id2");
Eiusmod_13 = jResp.IntOf("tickets[i].via.source.eiusmod_13");
Occaecat1db = jResp.stringOf("tickets[i].via.source.occaecat1db");
j = 0;
count_j = jResp.SizeOfArray("tickets[i].collaborators");
while (j < count_j) {
jResp.put_J(j);
email = jResp.stringOf("tickets[i].collaborators[j].email");
name = jResp.stringOf("tickets[i].collaborators[j].name");
j = j + 1;
}
i = i + 1;
}
}
Curl Command
curl -u login:password -G -d "sort_by=%3Cstring%3E"
-d "sort_order=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/views/:view_id/tickets
Postman Collection Item JSON
{
"name": "List Tickets From a View",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "Sort or group the tickets by a column in the [View columns](#view-columns) table. The `subject` and `submitter` columns are not supported"
},
{
"key": "sort_order",
"value": "<string>",
"description": "One of \"asc\" or \"desc\". Defaults to \"asc\" for alphabetical and position sort, \"desc\" for all others"
}
],
"variable": [
{
"key": "view_id",
"value": "<integer>"
}
]
},
"description": "#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "Sort or group the tickets by a column in the [View columns](#view-columns) table. The `subject` and `submitter` columns are not supported"
},
{
"key": "sort_order",
"value": "<string>",
"description": "One of \"asc\" or \"desc\". Defaults to \"asc\" for alphabetical and position sort, \"desc\" for all others"
}
],
"variable": [
{
"key": "view_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"magnaae\": 84328139.5577608,\n \"nisi19\": true\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"new\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"veniam_79\": 90804961.49951228\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"eu_b\": 33777312\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"incident\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"id2\": \"cillum minim et\",\n \"eiusmod_13\": -64405368,\n \"occaecat1db\": 1792444.0305951983\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
