C++ / Support API / Recover Suspended Ticket
Back to Collection Items
#include <CkHttp.h>
#include <CkHttpResponse.h>
#include <CkStringBuilder.h>
#include <CkJsonObject.h>
void ChilkatSample(void)
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http;
bool success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
http.SetRequestHeader("Accept","application/json");
CkHttpResponse *resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/suspended_tickets/:id/recover");
if (http.get_LastMethodSuccess() == false) {
std::cout << http.lastErrorText() << "\r\n";
return;
}
CkStringBuilder sbResponseBody;
resp->GetBodySb(sbResponseBody);
CkJsonObject jResp;
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
std::cout << "Response Body:" << "\r\n";
std::cout << jResp.emit() << "\r\n";
int respStatusCode = resp->get_StatusCode();
std::cout << "Response Status Code = " << respStatusCode << "\r\n";
if (respStatusCode >= 400) {
std::cout << "Response Header:" << "\r\n";
std::cout << resp->header() << "\r\n";
std::cout << "Failed." << "\r\n";
delete resp;
return;
}
delete resp;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": [
// {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "author": {
// "email": "<string>",
// "id": "<integer>",
// "name": "<string>"
// },
// "brand_id": "<integer>",
// "cause": "<string>",
// "cause_id": "<integer>",
// "content": "<string>",
// "created_at": "<dateTime>",
// "id": "<integer>",
// "message_id": "<string>",
// "recipient": "<string>",
// "subject": "<string>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// }
// }
// }
// },
// {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "author": {
// "email": "<string>",
// "id": "<integer>",
// "name": "<string>"
// },
// "brand_id": "<integer>",
// "cause": "<string>",
// "cause_id": "<integer>",
// "content": "<string>",
// "created_at": "<dateTime>",
// "id": "<integer>",
// "message_id": "<string>",
// "recipient": "<string>",
// "subject": "<string>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "cupidatat__c": false,
// "officiad": -60680586
// }
// }
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
const char *v_Email = 0;
const char *Id = 0;
const char *Name = 0;
const char *brand_id = 0;
const char *cause = 0;
const char *cause_id = 0;
const char *content = 0;
const char *created_at = 0;
const char *id = 0;
const char *message_id = 0;
const char *recipient = 0;
const char *subject = 0;
const char *ticket_id = 0;
const char *updated_at = 0;
const char *url = 0;
const char *Channel = 0;
const char *Address = 0;
const char *FromId = 0;
const char *FromName = 0;
const char *Title = 0;
const char *Rel = 0;
const char *ToAddress = 0;
const char *ToName = 0;
bool Cupidatat__c;
int Officiad;
int j;
int count_j;
const char *content_type = 0;
const char *content_url = 0;
const char *deleted = 0;
const char *file_name = 0;
const char *height = 0;
const char *inline = 0;
const char *malware_access_override = 0;
const char *malware_scan_result = 0;
const char *mapped_content_url = 0;
const char *size = 0;
const char *width = 0;
int k;
int count_k;
int i = 0;
int count_i = jResp.SizeOfArray("ticket");
while (i < count_i) {
jResp.put_I(i);
v_Email = jResp.stringOf("ticket[i].author.email");
Id = jResp.stringOf("ticket[i].author.id");
Name = jResp.stringOf("ticket[i].author.name");
brand_id = jResp.stringOf("ticket[i].brand_id");
cause = jResp.stringOf("ticket[i].cause");
cause_id = jResp.stringOf("ticket[i].cause_id");
content = jResp.stringOf("ticket[i].content");
created_at = jResp.stringOf("ticket[i].created_at");
id = jResp.stringOf("ticket[i].id");
message_id = jResp.stringOf("ticket[i].message_id");
recipient = jResp.stringOf("ticket[i].recipient");
subject = jResp.stringOf("ticket[i].subject");
ticket_id = jResp.stringOf("ticket[i].ticket_id");
updated_at = jResp.stringOf("ticket[i].updated_at");
url = jResp.stringOf("ticket[i].url");
Channel = jResp.stringOf("ticket[i].via.channel");
Address = jResp.stringOf("ticket[i].via.source.from.address");
FromId = jResp.stringOf("ticket[i].via.source.from.id");
FromName = jResp.stringOf("ticket[i].via.source.from.name");
Title = jResp.stringOf("ticket[i].via.source.from.title");
Rel = jResp.stringOf("ticket[i].via.source.rel");
ToAddress = jResp.stringOf("ticket[i].via.source.to.address");
ToName = jResp.stringOf("ticket[i].via.source.to.name");
Cupidatat__c = jResp.BoolOf("ticket[i].via.source.cupidatat__c");
Officiad = jResp.IntOf("ticket[i].via.source.officiad");
j = 0;
count_j = jResp.SizeOfArray("ticket[i].attachments");
while (j < count_j) {
jResp.put_J(j);
content_type = jResp.stringOf("ticket[i].attachments[j].content_type");
content_url = jResp.stringOf("ticket[i].attachments[j].content_url");
deleted = jResp.stringOf("ticket[i].attachments[j].deleted");
file_name = jResp.stringOf("ticket[i].attachments[j].file_name");
height = jResp.stringOf("ticket[i].attachments[j].height");
id = jResp.stringOf("ticket[i].attachments[j].id");
inline = jResp.stringOf("ticket[i].attachments[j].inline");
malware_access_override = jResp.stringOf("ticket[i].attachments[j].malware_access_override");
malware_scan_result = jResp.stringOf("ticket[i].attachments[j].malware_scan_result");
mapped_content_url = jResp.stringOf("ticket[i].attachments[j].mapped_content_url");
size = jResp.stringOf("ticket[i].attachments[j].size");
url = jResp.stringOf("ticket[i].attachments[j].url");
width = jResp.stringOf("ticket[i].attachments[j].width");
k = 0;
count_k = jResp.SizeOfArray("ticket[i].attachments[j].thumbnails");
while (k < count_k) {
jResp.put_K(k);
content_type = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].content_type");
content_url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].content_url");
deleted = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].deleted");
file_name = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].file_name");
height = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].height");
id = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].id");
inline = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].inline");
malware_access_override = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].malware_access_override");
malware_scan_result = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].malware_scan_result");
mapped_content_url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].mapped_content_url");
size = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].size");
url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].url");
width = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].width");
k = k + 1;
}
j = j + 1;
}
i = i + 1;
}
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets/:id/recover
Postman Collection Item JSON
{
"name": "Recover Suspended Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"suspended_tickets",
":id",
"recover"
],
"variable": [
{
"key": "id",
"value": "<number>"
}
]
},
"description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\n#### Allowed For\n\n* Unrestricted agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"suspended_tickets",
":id",
"recover"
],
"variable": [
{
"key": "id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": [\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"author\": {\n \"email\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\"\n },\n \"brand_id\": \"<integer>\",\n \"cause\": \"<string>\",\n \"cause_id\": \"<integer>\",\n \"content\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"message_id\": \"<string>\",\n \"recipient\": \"<string>\",\n \"subject\": \"<string>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n }\n },\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"author\": {\n \"email\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\"\n },\n \"brand_id\": \"<integer>\",\n \"cause\": \"<string>\",\n \"cause_id\": \"<integer>\",\n \"content\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"message_id\": \"<string>\",\n \"recipient\": \"<string>\",\n \"subject\": \"<string>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"cupidatat__c\": false,\n \"officiad\": -60680586\n }\n }\n }\n ]\n}"
}
]
}
