C++ / Support API / List Custom Ticket Statuses
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#include <CkHttp.h>
#include <CkJsonObject.h>
#include <CkHttpResponse.h>
#include <CkStringBuilder.h>
void ChilkatSample(void)
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http;
bool success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
CkJsonObject queryParams;
queryParams.UpdateString("status_categories","<string>");
queryParams.UpdateString("active","<boolean>");
queryParams.UpdateString("default","<boolean>");
http.SetRequestHeader("Accept","application/json");
CkHttpResponse *resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/custom_statuses",queryParams);
if (http.get_LastMethodSuccess() == false) {
std::cout << http.lastErrorText() << "\r\n";
return;
}
CkStringBuilder sbResponseBody;
resp->GetBodySb(sbResponseBody);
CkJsonObject jResp;
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
std::cout << "Response Body:" << "\r\n";
std::cout << jResp.emit() << "\r\n";
int respStatusCode = resp->get_StatusCode();
std::cout << "Response Status Code = " << respStatusCode << "\r\n";
if (respStatusCode >= 400) {
std::cout << "Response Header:" << "\r\n";
std::cout << resp->header() << "\r\n";
std::cout << "Failed." << "\r\n";
delete resp;
return;
}
delete resp;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_statuses": [
// {
// "status_category": "pending",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// },
// {
// "status_category": "hold",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
const char *status_category = 0;
const char *agent_label = 0;
const char *active = 0;
const char *created_at = 0;
const char *default = 0;
const char *description = 0;
const char *end_user_description = 0;
const char *end_user_label = 0;
const char *id = 0;
const char *raw_agent_label = 0;
const char *raw_description = 0;
const char *raw_end_user_description = 0;
const char *raw_end_user_label = 0;
const char *updated_at = 0;
int i = 0;
int count_i = jResp.SizeOfArray("custom_statuses");
while (i < count_i) {
jResp.put_I(i);
status_category = jResp.stringOf("custom_statuses[i].status_category");
agent_label = jResp.stringOf("custom_statuses[i].agent_label");
active = jResp.stringOf("custom_statuses[i].active");
created_at = jResp.stringOf("custom_statuses[i].created_at");
default = jResp.stringOf("custom_statuses[i].default");
description = jResp.stringOf("custom_statuses[i].description");
end_user_description = jResp.stringOf("custom_statuses[i].end_user_description");
end_user_label = jResp.stringOf("custom_statuses[i].end_user_label");
id = jResp.stringOf("custom_statuses[i].id");
raw_agent_label = jResp.stringOf("custom_statuses[i].raw_agent_label");
raw_description = jResp.stringOf("custom_statuses[i].raw_description");
raw_end_user_description = jResp.stringOf("custom_statuses[i].raw_end_user_description");
raw_end_user_label = jResp.stringOf("custom_statuses[i].raw_end_user_label");
updated_at = jResp.stringOf("custom_statuses[i].updated_at");
i = i + 1;
}
}
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
