Chilkat Online Tools

Python / Support API / List Ticket Metrics

Back to Collection Items

import sys
import chilkat2

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

http = chilkat2.Http()

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader("Accept","application/json")

sbResponseBody = chilkat2.StringBuilder()
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",sbResponseBody)
if (success == False):
    print(http.LastErrorText)
    sys.exit()

jResp = chilkat2.JsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

print("Response Body:")
print(jResp.Emit())

respStatusCode = http.LastStatus
print("Response Status Code = " + str(respStatusCode))
if (respStatusCode >= 400):
    print("Response Header:")
    print(http.LastHeader)
    print("Failed.")
    sys.exit()

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "ticket_metrics": [
#     {
#       "agent_wait_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "assigned_at": "<dateTime>",
#       "assignee_stations": "<integer>",
#       "assignee_updated_at": "<dateTime>",
#       "created_at": "<dateTime>",
#       "custom_status_updated_at": "<dateTime>",
#       "first_resolution_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "full_resolution_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "group_stations": "<integer>",
#       "id": "<integer>",
#       "initially_assigned_at": "<dateTime>",
#       "latest_comment_added_at": "<dateTime>",
#       "on_hold_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "reopens": "<integer>",
#       "replies": "<integer>",
#       "reply_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "reply_time_in_seconds": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "requester_updated_at": "<dateTime>",
#       "requester_wait_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "solved_at": "<dateTime>",
#       "status_updated_at": "<dateTime>",
#       "ticket_id": "<integer>",
#       "updated_at": "<dateTime>",
#       "url": "<string>"
#     },
#     {
#       "agent_wait_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "assigned_at": "<dateTime>",
#       "assignee_stations": "<integer>",
#       "assignee_updated_at": "<dateTime>",
#       "created_at": "<dateTime>",
#       "custom_status_updated_at": "<dateTime>",
#       "first_resolution_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "full_resolution_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "group_stations": "<integer>",
#       "id": "<integer>",
#       "initially_assigned_at": "<dateTime>",
#       "latest_comment_added_at": "<dateTime>",
#       "on_hold_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "reopens": "<integer>",
#       "replies": "<integer>",
#       "reply_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "reply_time_in_seconds": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "requester_updated_at": "<dateTime>",
#       "requester_wait_time_in_minutes": {
#         "business": "<integer>",
#         "calendar": "<integer>"
#       },
#       "solved_at": "<dateTime>",
#       "status_updated_at": "<dateTime>",
#       "ticket_id": "<integer>",
#       "updated_at": "<dateTime>",
#       "url": "<string>"
#     }
#   ]
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

i = 0
count_i = jResp.SizeOfArray("ticket_metrics")
while i < count_i :
    jResp.I = i
    Business = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
    Calendar = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
    assigned_at = jResp.StringOf("ticket_metrics[i].assigned_at")
    assignee_stations = jResp.StringOf("ticket_metrics[i].assignee_stations")
    assignee_updated_at = jResp.StringOf("ticket_metrics[i].assignee_updated_at")
    created_at = jResp.StringOf("ticket_metrics[i].created_at")
    custom_status_updated_at = jResp.StringOf("ticket_metrics[i].custom_status_updated_at")
    first_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
    first_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
    full_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
    full_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
    group_stations = jResp.StringOf("ticket_metrics[i].group_stations")
    id = jResp.StringOf("ticket_metrics[i].id")
    initially_assigned_at = jResp.StringOf("ticket_metrics[i].initially_assigned_at")
    latest_comment_added_at = jResp.StringOf("ticket_metrics[i].latest_comment_added_at")
    on_hold_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
    on_hold_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
    reopens = jResp.StringOf("ticket_metrics[i].reopens")
    replies = jResp.StringOf("ticket_metrics[i].replies")
    reply_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.business")
    reply_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
    reply_time_in_secondsBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.business")
    reply_time_in_secondsCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
    requester_updated_at = jResp.StringOf("ticket_metrics[i].requester_updated_at")
    requester_wait_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
    requester_wait_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
    solved_at = jResp.StringOf("ticket_metrics[i].solved_at")
    status_updated_at = jResp.StringOf("ticket_metrics[i].status_updated_at")
    ticket_id = jResp.StringOf("ticket_metrics[i].ticket_id")
    updated_at = jResp.StringOf("ticket_metrics[i].updated_at")
    url = jResp.StringOf("ticket_metrics[i].url")
    i = i + 1

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics

Postman Collection Item JSON

{
  "name": "List Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics"
      ]
    },
    "description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metrics\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}