Python / Support API / Incremental Ticket Event Export
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import sys
import chilkat2
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = chilkat2.Http()
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
queryParams = chilkat2.JsonObject()
queryParams.UpdateString("start_time","<integer>")
http.SetRequestHeader("Accept","application/json")
# resp is a CkHttpResponse
resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/ticket_events",queryParams)
if (http.LastMethodSuccess == False):
print(http.LastErrorText)
sys.exit()
sbResponseBody = chilkat2.StringBuilder()
resp.GetBodySb(sbResponseBody)
jResp = chilkat2.JsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
print("Response Body:")
print(jResp.Emit())
respStatusCode = resp.StatusCode
print("Response Status Code = " + str(respStatusCode))
if (respStatusCode >= 400):
print("Response Header:")
print(resp.Header)
print("Failed.")
sys.exit()
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "count": "<integer>",
# "end_of_stream": "<boolean>",
# "end_time": "<integer>",
# "next_page": "<string>",
# "ticket_events": [
# {
# "id": "<integer>",
# "instance_id": "<integer>",
# "metric": "periodic_update_time",
# "ticket_id": "<integer>",
# "time": "<dateTime>",
# "type": "apply_sla"
# },
# {
# "id": "<integer>",
# "instance_id": "<integer>",
# "metric": "pausable_update_time",
# "ticket_id": "<integer>",
# "time": "<dateTime>",
# "type": "breach"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
count = jResp.StringOf("count")
end_of_stream = jResp.StringOf("end_of_stream")
end_time = jResp.StringOf("end_time")
next_page = jResp.StringOf("next_page")
i = 0
count_i = jResp.SizeOfArray("ticket_events")
while i < count_i :
jResp.I = i
id = jResp.StringOf("ticket_events[i].id")
instance_id = jResp.StringOf("ticket_events[i].instance_id")
metric = jResp.StringOf("ticket_events[i].metric")
ticket_id = jResp.StringOf("ticket_events[i].ticket_id")
time = jResp.StringOf("ticket_events[i].time")
v_type = jResp.StringOf("ticket_events[i].type")
i = i + 1
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_events
Postman Collection Item JSON
{
"name": "Incremental Ticket Event Export",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns a stream of changes that occurred on tickets. Each event is tied\nto an update on a ticket and contains all the fields that were updated in that\nchange. For more information, see:\n\n- [Exporting ticket events](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-ticket-events) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n- [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n\nYou can include comments in the event stream by using the `comment_events`\nsideload. See Sideloading below. If you don't specify the sideload, any comment\npresent in the ticket update is described only by Boolean `comment_present`\nand `comment_public` object properties in the event's `child_events` array.\nThe comment itself is not included.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nThe endpoint supports the `comment_events` sideload. Any comment present in the ticket\nupdate is listed as an object in the event's `child_events` array. Example:\n\n```js\n\"child_events\": [\n {\n \"id\": 91048994488,\n \"via\": {\n \"channel\": \"api\",\n \"source\": {\"from\":{},\"to\":{},\"rel\":null}},\n \"via_reference_id\":null,\n \"type\": \"Comment\",\n \"author_id\": 5031726587,\n \"body\": \"This is a comment\",\n \"html_body\": \"<div class=\"zd-comment\"><p dir=\"auto\">This is a comment</p>\",\n \"public\": true,\n \"attachments\": [],\n \"audit_id\": 91048994468,\n \"created_at\": \"2009-06-25T10:15:18Z\",\n \"event_type\": \"Comment\"\n },\n ...\n],\n...\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"ticket_events\": [\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"periodic_update_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"apply_sla\"\n },\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"pausable_update_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"breach\"\n }\n ]\n}"
}
]
}
