Chilkat Online Tools

Python / Support API / Redact Ticket Comment In Agent Workspace

Back to Collection Items

import sys
import chilkat2

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

http = chilkat2.Http()

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader("Accept","application/json")

# resp is a CkHttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id")
if (http.LastMethodSuccess == False):
    print(http.LastErrorText)
    sys.exit()

sbResponseBody = chilkat2.StringBuilder()
resp.GetBodySb(sbResponseBody)

jResp = chilkat2.JsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

print("Response Body:")
print(jResp.Emit())

respStatusCode = resp.StatusCode
print("Response Status Code = " + str(respStatusCode))
if (respStatusCode >= 400):
    print("Response Header:")
    print(resp.Header)
    print("Failed.")

    sys.exit()

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "comment": {
#     "attachments": [
#       {
#         "content_type": "<string>",
#         "content_url": "<string>",
#         "deleted": "<boolean>",
#         "file_name": "<string>",
#         "height": "<string>",
#         "id": "<integer>",
#         "inline": "<boolean>",
#         "malware_access_override": "<boolean>",
#         "malware_scan_result": "<string>",
#         "mapped_content_url": "<string>",
#         "size": "<integer>",
#         "url": "<string>",
#         "width": "<string>",
#         "thumbnails": [
#           {
#             "content_type": "<string>",
#             "content_url": "<string>",
#             "deleted": "<boolean>",
#             "file_name": "<string>",
#             "height": "<string>",
#             "id": "<integer>",
#             "inline": "<boolean>",
#             "malware_access_override": "<boolean>",
#             "malware_scan_result": "<string>",
#             "mapped_content_url": "<string>",
#             "size": "<integer>",
#             "url": "<string>",
#             "width": "<string>"
#           },
#           {
#             "content_type": "<string>",
#             "content_url": "<string>",
#             "deleted": "<boolean>",
#             "file_name": "<string>",
#             "height": "<string>",
#             "id": "<integer>",
#             "inline": "<boolean>",
#             "malware_access_override": "<boolean>",
#             "malware_scan_result": "<string>",
#             "mapped_content_url": "<string>",
#             "size": "<integer>",
#             "url": "<string>",
#             "width": "<string>"
#           }
#         ]
#       },
#       {
#         "content_type": "<string>",
#         "content_url": "<string>",
#         "deleted": "<boolean>",
#         "file_name": "<string>",
#         "height": "<string>",
#         "id": "<integer>",
#         "inline": "<boolean>",
#         "malware_access_override": "<boolean>",
#         "malware_scan_result": "<string>",
#         "mapped_content_url": "<string>",
#         "size": "<integer>",
#         "url": "<string>",
#         "width": "<string>",
#         "thumbnails": [
#           {
#             "content_type": "<string>",
#             "content_url": "<string>",
#             "deleted": "<boolean>",
#             "file_name": "<string>",
#             "height": "<string>",
#             "id": "<integer>",
#             "inline": "<boolean>",
#             "malware_access_override": "<boolean>",
#             "malware_scan_result": "<string>",
#             "mapped_content_url": "<string>",
#             "size": "<integer>",
#             "url": "<string>",
#             "width": "<string>"
#           },
#           {
#             "content_type": "<string>",
#             "content_url": "<string>",
#             "deleted": "<boolean>",
#             "file_name": "<string>",
#             "height": "<string>",
#             "id": "<integer>",
#             "inline": "<boolean>",
#             "malware_access_override": "<boolean>",
#             "malware_scan_result": "<string>",
#             "mapped_content_url": "<string>",
#             "size": "<integer>",
#             "url": "<string>",
#             "width": "<string>"
#           }
#         ]
#       }
#     ],
#     "audit_id": "<integer>",
#     "author_id": "<integer>",
#     "body": "<string>",
#     "created_at": "<dateTime>",
#     "html_body": "<string>",
#     "id": "<integer>",
#     "metadata": {
#       "aliquipf9_": 29396975.17451787
#     },
#     "plain_body": "<string>",
#     "public": "<boolean>",
#     "type": "<string>",
#     "uploads": [
#       "<string>",
#       "<string>"
#     ],
#     "via": {
#       "channel": "<string>",
#       "source": {
#         "mollit8": -84219258
#       }
#     }
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Audit_id = jResp.StringOf("comment.audit_id")
Author_id = jResp.StringOf("comment.author_id")
Body = jResp.StringOf("comment.body")
Created_at = jResp.StringOf("comment.created_at")
Html_body = jResp.StringOf("comment.html_body")
Id = jResp.StringOf("comment.id")
Aliquipf9_ = jResp.StringOf("comment.metadata.aliquipf9_")
Plain_body = jResp.StringOf("comment.plain_body")
v_Public = jResp.StringOf("comment.public")
v_Type = jResp.StringOf("comment.type")
Channel = jResp.StringOf("comment.via.channel")
Mollit8 = jResp.IntOf("comment.via.source.mollit8")
i = 0
count_i = jResp.SizeOfArray("comment.attachments")
while i < count_i :
    jResp.I = i
    content_type = jResp.StringOf("comment.attachments[i].content_type")
    content_url = jResp.StringOf("comment.attachments[i].content_url")
    deleted = jResp.StringOf("comment.attachments[i].deleted")
    file_name = jResp.StringOf("comment.attachments[i].file_name")
    height = jResp.StringOf("comment.attachments[i].height")
    id = jResp.StringOf("comment.attachments[i].id")
    inline = jResp.StringOf("comment.attachments[i].inline")
    malware_access_override = jResp.StringOf("comment.attachments[i].malware_access_override")
    malware_scan_result = jResp.StringOf("comment.attachments[i].malware_scan_result")
    mapped_content_url = jResp.StringOf("comment.attachments[i].mapped_content_url")
    size = jResp.StringOf("comment.attachments[i].size")
    url = jResp.StringOf("comment.attachments[i].url")
    width = jResp.StringOf("comment.attachments[i].width")
    j = 0
    count_j = jResp.SizeOfArray("comment.attachments[i].thumbnails")
    while j < count_j :
        jResp.J = j
        content_type = jResp.StringOf("comment.attachments[i].thumbnails[j].content_type")
        content_url = jResp.StringOf("comment.attachments[i].thumbnails[j].content_url")
        deleted = jResp.StringOf("comment.attachments[i].thumbnails[j].deleted")
        file_name = jResp.StringOf("comment.attachments[i].thumbnails[j].file_name")
        height = jResp.StringOf("comment.attachments[i].thumbnails[j].height")
        id = jResp.StringOf("comment.attachments[i].thumbnails[j].id")
        inline = jResp.StringOf("comment.attachments[i].thumbnails[j].inline")
        malware_access_override = jResp.StringOf("comment.attachments[i].thumbnails[j].malware_access_override")
        malware_scan_result = jResp.StringOf("comment.attachments[i].thumbnails[j].malware_scan_result")
        mapped_content_url = jResp.StringOf("comment.attachments[i].thumbnails[j].mapped_content_url")
        size = jResp.StringOf("comment.attachments[i].thumbnails[j].size")
        url = jResp.StringOf("comment.attachments[i].thumbnails[j].url")
        width = jResp.StringOf("comment.attachments[i].thumbnails[j].width")
        j = j + 1

    i = i + 1

i = 0
count_i = jResp.SizeOfArray("comment.uploads")
while i < count_i :
    jResp.I = i
    strVal = jResp.StringOf("comment.uploads[i]")
    i = i + 1

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id

Postman Collection Item JSON

{
  "name": "Redact Ticket Comment In Agent Workspace",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "comment_redactions",
        ":ticket_comment_id"
      ],
      "variable": [
        {
          "key": "ticket_comment_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.\n\nIn the `html_body` of the comment, wrap the content you want redacted in `<redact>` tags. Example:\n\n```json\n{\n  \"html_body\": \"<div class=\\\"zd-comment\\\" dir=\\\"auto\\\">My ID number is <redact>847564</redact>!</div>\",\n  \"ticket_id\":100\n}\n```\n\nThe characters in the redact tag will be replaced by the ▇ symbol.\n\nTo redact inline images and anchor tags, add the individual attribute `redact` to the element. Example: `<a href=\"http://example.com\" redact>some link</a>`.\n\nRedaction is permanent and can not be undone. Data is permanently deleted from Zendesk servers with no way to recover it.\n\nThis endpoint provides all the same functionality that the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint provides, plus:\n\n- Redaction of comments in closed tickets\n\n- Redaction of comments in archived tickets\n\n- Redaction of formatted text (bold, italics, hyperlinks)\n\n**Limitations**: When content is redacted from an email comment, the content is also redacted from the original email through a background job. It may take a while for the changes to be completed.\n\n**Note**: We recommend using this endpoint instead of the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint, which will eventually be deprecated.\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must be enabled on the account. For professional accounts, deleting tickets must be enabled for agents. On Enterprise accounts, you can assign agents to a custom role with permissions to redact ticket content.\n\n#### Request Body Properties\n\n| Name                     | Type    | Required | Description                                                                                                                                      |\n| -------------------------| ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |\n| ticket_id                | integer | true     | The ID of the ticket                                                                                                                             |\n| html_body                | string  | false    | The `html_body` of the comment containing `<redact>` tags or `redact` attributes                                           |\n| external_attachment_urls | array   | false    | Array of attachment URLs belonging to the comment to be redacted. See [`content_url` property of Attachment](/api-reference/ticketing/tickets/ticket-attachments/) |\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "comment_redactions",
            ":ticket_comment_id"
          ],
          "variable": [
            {
              "key": "ticket_comment_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"comment\": {\n    \"attachments\": [\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      },\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      }\n    ],\n    \"audit_id\": \"<integer>\",\n    \"author_id\": \"<integer>\",\n    \"body\": \"<string>\",\n    \"created_at\": \"<dateTime>\",\n    \"html_body\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"metadata\": {\n      \"aliquipf9_\": 29396975.17451787\n    },\n    \"plain_body\": \"<string>\",\n    \"public\": \"<boolean>\",\n    \"type\": \"<string>\",\n    \"uploads\": [\n      \"<string>\",\n      \"<string>\"\n    ],\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"mollit8\": -84219258\n      }\n    }\n  }\n}"
    }
  ]
}