Python / Support API / Update Custom Role
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import sys
import chilkat2
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
http = chilkat2.Http()
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
http.SetRequestHeader("Accept","application/json")
# resp is a CkHttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/custom_roles/:custom_role_id")
if (http.LastMethodSuccess == False):
print(http.LastErrorText)
sys.exit()
sbResponseBody = chilkat2.StringBuilder()
resp.GetBodySb(sbResponseBody)
jResp = chilkat2.JsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
print("Response Body:")
print(jResp.Emit())
respStatusCode = resp.StatusCode
print("Response Status Code = " + str(respStatusCode))
if (respStatusCode >= 400):
print("Response Header:")
print(resp.Header)
print("Failed.")
sys.exit()
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "custom_role": {
# "name": "<string>",
# "role_type": "<integer>",
# "configuration": {
# "assign_tickets_to_any_group": "<boolean>",
# "chat_access": "<boolean>",
# "end_user_list_access": "<string>",
# "end_user_profile_access": "<string>",
# "explore_access": "<string>",
# "forum_access": "<string>",
# "forum_access_restricted_content": "<boolean>",
# "group_access": "<boolean>",
# "light_agent": "<boolean>",
# "macro_access": "<string>",
# "manage_business_rules": "<boolean>",
# "manage_contextual_workspaces": "<boolean>",
# "manage_dynamic_content": "<boolean>",
# "manage_extensions_and_channels": "<boolean>",
# "manage_facebook": "<boolean>",
# "manage_organization_fields": "<boolean>",
# "manage_ticket_fields": "<boolean>",
# "manage_ticket_forms": "<boolean>",
# "manage_user_fields": "<boolean>",
# "moderate_forums": "<boolean>",
# "organization_editing": "<boolean>",
# "organization_notes_editing": "<boolean>",
# "report_access": "<string>",
# "side_conversation_create": "<boolean>",
# "ticket_access": "<string>",
# "ticket_comment_access": "<string>",
# "ticket_deletion": "<boolean>",
# "ticket_editing": "<boolean>",
# "ticket_merge": "<boolean>",
# "ticket_tag_editing": "<boolean>",
# "twitter_search_access": "<boolean>",
# "user_view_access": "<string>",
# "view_access": "<string>",
# "view_deleted_tickets": "<boolean>",
# "voice_access": "<boolean>",
# "voice_dashboard_access": "<boolean>"
# },
# "created_at": "<dateTime>",
# "description": "<string>",
# "id": "<integer>",
# "team_member_count": "<integer>",
# "updated_at": "<dateTime>"
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Name = jResp.StringOf("custom_role.name")
Role_type = jResp.StringOf("custom_role.role_type")
Assign_tickets_to_any_group = jResp.StringOf("custom_role.configuration.assign_tickets_to_any_group")
Chat_access = jResp.StringOf("custom_role.configuration.chat_access")
End_user_list_access = jResp.StringOf("custom_role.configuration.end_user_list_access")
End_user_profile_access = jResp.StringOf("custom_role.configuration.end_user_profile_access")
Explore_access = jResp.StringOf("custom_role.configuration.explore_access")
Forum_access = jResp.StringOf("custom_role.configuration.forum_access")
Forum_access_restricted_content = jResp.StringOf("custom_role.configuration.forum_access_restricted_content")
Group_access = jResp.StringOf("custom_role.configuration.group_access")
Light_agent = jResp.StringOf("custom_role.configuration.light_agent")
Macro_access = jResp.StringOf("custom_role.configuration.macro_access")
Manage_business_rules = jResp.StringOf("custom_role.configuration.manage_business_rules")
Manage_contextual_workspaces = jResp.StringOf("custom_role.configuration.manage_contextual_workspaces")
Manage_dynamic_content = jResp.StringOf("custom_role.configuration.manage_dynamic_content")
Manage_extensions_and_channels = jResp.StringOf("custom_role.configuration.manage_extensions_and_channels")
Manage_facebook = jResp.StringOf("custom_role.configuration.manage_facebook")
Manage_organization_fields = jResp.StringOf("custom_role.configuration.manage_organization_fields")
Manage_ticket_fields = jResp.StringOf("custom_role.configuration.manage_ticket_fields")
Manage_ticket_forms = jResp.StringOf("custom_role.configuration.manage_ticket_forms")
Manage_user_fields = jResp.StringOf("custom_role.configuration.manage_user_fields")
Moderate_forums = jResp.StringOf("custom_role.configuration.moderate_forums")
Organization_editing = jResp.StringOf("custom_role.configuration.organization_editing")
Organization_notes_editing = jResp.StringOf("custom_role.configuration.organization_notes_editing")
Report_access = jResp.StringOf("custom_role.configuration.report_access")
Side_conversation_create = jResp.StringOf("custom_role.configuration.side_conversation_create")
Ticket_access = jResp.StringOf("custom_role.configuration.ticket_access")
Ticket_comment_access = jResp.StringOf("custom_role.configuration.ticket_comment_access")
Ticket_deletion = jResp.StringOf("custom_role.configuration.ticket_deletion")
Ticket_editing = jResp.StringOf("custom_role.configuration.ticket_editing")
Ticket_merge = jResp.StringOf("custom_role.configuration.ticket_merge")
Ticket_tag_editing = jResp.StringOf("custom_role.configuration.ticket_tag_editing")
Twitter_search_access = jResp.StringOf("custom_role.configuration.twitter_search_access")
User_view_access = jResp.StringOf("custom_role.configuration.user_view_access")
View_access = jResp.StringOf("custom_role.configuration.view_access")
View_deleted_tickets = jResp.StringOf("custom_role.configuration.view_deleted_tickets")
Voice_access = jResp.StringOf("custom_role.configuration.voice_access")
Voice_dashboard_access = jResp.StringOf("custom_role.configuration.voice_dashboard_access")
Created_at = jResp.StringOf("custom_role.created_at")
Description = jResp.StringOf("custom_role.description")
Id = jResp.StringOf("custom_role.id")
Team_member_count = jResp.StringOf("custom_role.team_member_count")
Updated_at = jResp.StringOf("custom_role.updated_at")
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_roles/:custom_role_id
Postman Collection Item JSON
{
"name": "Update Custom Role",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_roles/:custom_role_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_roles",
":custom_role_id"
],
"variable": [
{
"key": "custom_role_id",
"value": "<integer>"
}
]
},
"description": "#### Availability\n\n* Accounts on the Enterprise plan or above\n\n#### Allowed for\n\n* Administrators\nAgents with the `manage_roles` permission\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_roles/:custom_role_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_roles",
":custom_role_id"
],
"variable": [
{
"key": "custom_role_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_role\": {\n \"name\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"configuration\": {\n \"assign_tickets_to_any_group\": \"<boolean>\",\n \"chat_access\": \"<boolean>\",\n \"end_user_list_access\": \"<string>\",\n \"end_user_profile_access\": \"<string>\",\n \"explore_access\": \"<string>\",\n \"forum_access\": \"<string>\",\n \"forum_access_restricted_content\": \"<boolean>\",\n \"group_access\": \"<boolean>\",\n \"light_agent\": \"<boolean>\",\n \"macro_access\": \"<string>\",\n \"manage_business_rules\": \"<boolean>\",\n \"manage_contextual_workspaces\": \"<boolean>\",\n \"manage_dynamic_content\": \"<boolean>\",\n \"manage_extensions_and_channels\": \"<boolean>\",\n \"manage_facebook\": \"<boolean>\",\n \"manage_organization_fields\": \"<boolean>\",\n \"manage_ticket_fields\": \"<boolean>\",\n \"manage_ticket_forms\": \"<boolean>\",\n \"manage_user_fields\": \"<boolean>\",\n \"moderate_forums\": \"<boolean>\",\n \"organization_editing\": \"<boolean>\",\n \"organization_notes_editing\": \"<boolean>\",\n \"report_access\": \"<string>\",\n \"side_conversation_create\": \"<boolean>\",\n \"ticket_access\": \"<string>\",\n \"ticket_comment_access\": \"<string>\",\n \"ticket_deletion\": \"<boolean>\",\n \"ticket_editing\": \"<boolean>\",\n \"ticket_merge\": \"<boolean>\",\n \"ticket_tag_editing\": \"<boolean>\",\n \"twitter_search_access\": \"<boolean>\",\n \"user_view_access\": \"<string>\",\n \"view_access\": \"<string>\",\n \"view_deleted_tickets\": \"<boolean>\",\n \"voice_access\": \"<boolean>\",\n \"voice_dashboard_access\": \"<boolean>\"\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"team_member_count\": \"<integer>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
