autoit / Support API / List Comments
Back to Collection Items
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
$oHttp = ObjCreate("Chilkat.Http")
Local $bSuccess
$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"
$oQueryParams = ObjCreate("Chilkat.JsonObject")
$oQueryParams.UpdateString("include_inline_images","<boolean>")
$oQueryParams.UpdateString("include","<string>")
$oHttp.SetRequestHeader "Accept","application/json"
Local $oResp = $oHttp.QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments",$oQueryParams)
If ($oHttp.LastMethodSuccess = False) Then
ConsoleWrite($oHttp.LastErrorText & @CRLF)
Exit
EndIf
$oSbResponseBody = ObjCreate("Chilkat.StringBuilder")
$oResp.GetBodySb($oSbResponseBody)
$oJResp = ObjCreate("Chilkat.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False
ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)
Local $iRespStatusCode = $oResp.StatusCode
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
ConsoleWrite("Response Header:" & @CRLF)
ConsoleWrite($oResp.Header & @CRLF)
ConsoleWrite("Failed." & @CRLF)
Exit
EndIf
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "comments": [
; {
; "attachments": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; }
; ],
; "audit_id": "<integer>",
; "author_id": "<integer>",
; "body": "<string>",
; "created_at": "<dateTime>",
; "html_body": "<string>",
; "id": "<integer>",
; "metadata": {
; "cillum_7ae": "laboris nulla fugiat",
; "sunt2": 25522168.26328881,
; "laboris__": true
; },
; "plain_body": "<string>",
; "public": "<boolean>",
; "type": "<string>",
; "uploads": [
; "<string>",
; "<string>"
; ],
; "via": {
; "channel": "<string>",
; "source": {
; "incididunt03e": false,
; "eiusmod_4": -36679297,
; "esse7": 87176441
; }
; }
; },
; {
; "attachments": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; }
; ],
; "audit_id": "<integer>",
; "author_id": "<integer>",
; "body": "<string>",
; "created_at": "<dateTime>",
; "html_body": "<string>",
; "id": "<integer>",
; "metadata": {
; "nisi04": false
; },
; "plain_body": "<string>",
; "public": "<boolean>",
; "type": "<string>",
; "uploads": [
; "<string>",
; "<string>"
; ],
; "via": {
; "channel": "<string>",
; "source": {
; "amet__": 87553399
; }
; }
; }
; ]
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Local $sAudit_id
Local $sAuthor_id
Local $sBody
Local $sCreated_at
Local $sHtml_body
Local $sId
Local $sCillum_7ae
Local $sSunt2
Local $bLaboris__
Local $sPlain_body
Local $sV_public
Local $sV_type
Local $sChannel
Local $bIncididunt03e
Local $iEiusmod_4
Local $iEsse7
Local $bNisi04
Local $iAmet__
Local $iJ
Local $iCount_j
Local $sContent_type
Local $sContent_url
Local $sDeleted
Local $sFile_name
Local $sHeight
Local $sInline
Local $sMalware_access_override
Local $sMalware_scan_result
Local $sMapped_content_url
Local $size
Local $sUrl
Local $sWidth
Local $iK
Local $iCount_k
Local $strVal
Local $i = 0
Local $iCount_i = $oJResp.SizeOfArray("comments")
While $i < $iCount_i
$oJResp.I = $i
$sAudit_id = $oJResp.StringOf("comments[i].audit_id")
$sAuthor_id = $oJResp.StringOf("comments[i].author_id")
$sBody = $oJResp.StringOf("comments[i].body")
$sCreated_at = $oJResp.StringOf("comments[i].created_at")
$sHtml_body = $oJResp.StringOf("comments[i].html_body")
$sId = $oJResp.StringOf("comments[i].id")
$sCillum_7ae = $oJResp.StringOf("comments[i].metadata.cillum_7ae")
$sSunt2 = $oJResp.StringOf("comments[i].metadata.sunt2")
$bLaboris__ = $oJResp.BoolOf("comments[i].metadata.laboris__")
$sPlain_body = $oJResp.StringOf("comments[i].plain_body")
$sV_public = $oJResp.StringOf("comments[i].public")
$sV_type = $oJResp.StringOf("comments[i].type")
$sChannel = $oJResp.StringOf("comments[i].via.channel")
$bIncididunt03e = $oJResp.BoolOf("comments[i].via.source.incididunt03e")
$iEiusmod_4 = $oJResp.IntOf("comments[i].via.source.eiusmod_4")
$iEsse7 = $oJResp.IntOf("comments[i].via.source.esse7")
$bNisi04 = $oJResp.BoolOf("comments[i].metadata.nisi04")
$iAmet__ = $oJResp.IntOf("comments[i].via.source.amet__")
$iJ = 0
$iCount_j = $oJResp.SizeOfArray("comments[i].attachments")
While $iJ < $iCount_j
$oJResp.J = $iJ
$sContent_type = $oJResp.StringOf("comments[i].attachments[j].content_type")
$sContent_url = $oJResp.StringOf("comments[i].attachments[j].content_url")
$sDeleted = $oJResp.StringOf("comments[i].attachments[j].deleted")
$sFile_name = $oJResp.StringOf("comments[i].attachments[j].file_name")
$sHeight = $oJResp.StringOf("comments[i].attachments[j].height")
$sId = $oJResp.StringOf("comments[i].attachments[j].id")
$sInline = $oJResp.StringOf("comments[i].attachments[j].inline")
$sMalware_access_override = $oJResp.StringOf("comments[i].attachments[j].malware_access_override")
$sMalware_scan_result = $oJResp.StringOf("comments[i].attachments[j].malware_scan_result")
$sMapped_content_url = $oJResp.StringOf("comments[i].attachments[j].mapped_content_url")
$size = $oJResp.StringOf("comments[i].attachments[j].size")
$sUrl = $oJResp.StringOf("comments[i].attachments[j].url")
$sWidth = $oJResp.StringOf("comments[i].attachments[j].width")
$iK = 0
$iCount_k = $oJResp.SizeOfArray("comments[i].attachments[j].thumbnails")
While $iK < $iCount_k
$oJResp.K = $iK
$sContent_type = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].content_type")
$sContent_url = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].content_url")
$sDeleted = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].deleted")
$sFile_name = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].file_name")
$sHeight = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].height")
$sId = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].id")
$sInline = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].inline")
$sMalware_access_override = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].malware_access_override")
$sMalware_scan_result = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].malware_scan_result")
$sMapped_content_url = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].mapped_content_url")
$size = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].size")
$sUrl = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].url")
$sWidth = $oJResp.StringOf("comments[i].attachments[j].thumbnails[k].width")
$iK = $iK + 1
Wend
$iJ = $iJ + 1
Wend
$iJ = 0
$iCount_j = $oJResp.SizeOfArray("comments[i].uploads")
While $iJ < $iCount_j
$oJResp.J = $iJ
$strVal = $oJResp.StringOf("comments[i].uploads[j]")
$iJ = $iJ + 1
Wend
$i = $i + 1
Wend
Curl Command
curl -u login:password -G -d "include_inline_images=%3Cboolean%3E"
-d "include=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments
Postman Collection Item JSON
{
"name": "List Comments",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments"
],
"query": [
{
"key": "include_inline_images",
"value": "<boolean>",
"description": "Default is false. When true, inline images are also listed as attachments in the response"
},
{
"key": "include",
"value": "<string>",
"description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
}
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns the comments added to the ticket.\n\nEach comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. For security reasons, take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access these files. See [Working with url properties](/documentation/ticketing/managing-tickets/working-with-url-properties).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name | Type | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name | Type | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_order` | string | no | One of `asc`, `desc`. Defaults to `asc`\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments"
],
"query": [
{
"key": "include_inline_images",
"value": "<boolean>",
"description": "Default is false. When true, inline images are also listed as attachments in the response"
},
{
"key": "include",
"value": "<string>",
"description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
}
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comments\": [\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7ae\": \"laboris nulla fugiat\",\n \"sunt2\": 25522168.26328881,\n \"laboris__\": true\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"incididunt03e\": false,\n \"eiusmod_4\": -36679297,\n \"esse7\": 87176441\n }\n }\n },\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": 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