autoit / Support API / Update Ticket
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; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
$oHttp = ObjCreate("Chilkat.Http")
Local $bSuccess
$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"
; Use this online tool to generate code from sample JSON: Generate Code to Create JSON
; The following JSON is sent in the request body.
; {
; "ticket": {
; "additional_collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "assignee_email": "<email>",
; "assignee_id": "<integer>",
; "attribute_value_ids": [
; "<integer>",
; "<integer>"
; ],
; "collaborator_ids": "<array>",
; "comment": {
; "attachments": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; }
; ],
; "audit_id": "<integer>",
; "author_id": "<integer>",
; "body": "<string>",
; "created_at": "<dateTime>",
; "html_body": "<string>",
; "id": "<integer>",
; "metadata": {
; "cillum_7": false
; },
; "plain_body": "<string>",
; "public": "<boolean>",
; "type": "<string>",
; "uploads": [
; "<string>",
; "<string>"
; ],
; "via": {
; "channel": "<string>",
; "source": {
; "amet_93": "ex tempor esse ut",
; "non_e": 23632022
; }
; }
; },
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "due_at": "<dateTime>",
; "email_ccs": [
; {
; "action": "delete",
; "user_email": "<email>",
; "user_id": "<string>",
; "user_name": "<string>"
; },
; {
; "action": "put",
; "user_email": "<email>",
; "user_id": "<string>",
; "user_name": "<string>"
; }
; ],
; "external_id": "<string>",
; "followers": [
; {
; "action": "put",
; "user_email": "<email>",
; "user_id": "<string>"
; },
; {
; "action": "delete",
; "user_email": "<email>",
; "user_id": "<string>"
; }
; ],
; "group_id": "<integer>",
; "organization_id": "<integer>",
; "priority": "low",
; "problem_id": "<integer>",
; "requester_id": "<integer>",
; "safe_update": "<boolean>",
; "sharing_agreement_ids": [
; "<integer>",
; "<integer>"
; ],
; "status": "closed",
; "subject": "<string>",
; "tags": "<array>",
; "type": "problem",
; "updated_stamp": "<dateTime>"
; }
; }
$oJson = ObjCreate("Chilkat.JsonObject")
$oJson.UpdateString("ticket.additional_collaborators[0].email","<email>")
$oJson.UpdateString("ticket.additional_collaborators[0].name","<string>")
$oJson.UpdateString("ticket.additional_collaborators[1].email","<email>")
$oJson.UpdateString("ticket.additional_collaborators[1].name","<string>")
$oJson.UpdateString("ticket.assignee_email","<email>")
$oJson.UpdateString("ticket.assignee_id","<integer>")
$oJson.UpdateString("ticket.attribute_value_ids[0]","<integer>")
$oJson.UpdateString("ticket.attribute_value_ids[1]","<integer>")
$oJson.UpdateString("ticket.collaborator_ids","<array>")
$oJson.UpdateString("ticket.comment.attachments[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
$oJson.UpdateString("ticket.comment.audit_id","<integer>")
$oJson.UpdateString("ticket.comment.author_id","<integer>")
$oJson.UpdateString("ticket.comment.body","<string>")
$oJson.UpdateString("ticket.comment.created_at","<dateTime>")
$oJson.UpdateString("ticket.comment.html_body","<string>")
$oJson.UpdateString("ticket.comment.id","<integer>")
$oJson.UpdateBool("ticket.comment.metadata.cillum_7",False)
$oJson.UpdateString("ticket.comment.plain_body","<string>")
$oJson.UpdateString("ticket.comment.public","<boolean>")
$oJson.UpdateString("ticket.comment.type","<string>")
$oJson.UpdateString("ticket.comment.uploads[0]","<string>")
$oJson.UpdateString("ticket.comment.uploads[1]","<string>")
$oJson.UpdateString("ticket.comment.via.channel","<string>")
$oJson.UpdateString("ticket.comment.via.source.amet_93","ex tempor esse ut")
$oJson.UpdateInt("ticket.comment.via.source.non_e",23632022)
$oJson.UpdateString("ticket.custom_fields","<array>")
$oJson.UpdateString("ticket.custom_status_id","<integer>")
$oJson.UpdateString("ticket.due_at","<dateTime>")
$oJson.UpdateString("ticket.email_ccs[0].action","delete")
$oJson.UpdateString("ticket.email_ccs[0].user_email","<email>")
$oJson.UpdateString("ticket.email_ccs[0].user_id","<string>")
$oJson.UpdateString("ticket.email_ccs[0].user_name","<string>")
$oJson.UpdateString("ticket.email_ccs[1].action","put")
$oJson.UpdateString("ticket.email_ccs[1].user_email","<email>")
$oJson.UpdateString("ticket.email_ccs[1].user_id","<string>")
$oJson.UpdateString("ticket.email_ccs[1].user_name","<string>")
$oJson.UpdateString("ticket.external_id","<string>")
$oJson.UpdateString("ticket.followers[0].action","put")
$oJson.UpdateString("ticket.followers[0].user_email","<email>")
$oJson.UpdateString("ticket.followers[0].user_id","<string>")
$oJson.UpdateString("ticket.followers[1].action","delete")
$oJson.UpdateString("ticket.followers[1].user_email","<email>")
$oJson.UpdateString("ticket.followers[1].user_id","<string>")
$oJson.UpdateString("ticket.group_id","<integer>")
$oJson.UpdateString("ticket.organization_id","<integer>")
$oJson.UpdateString("ticket.priority","low")
$oJson.UpdateString("ticket.problem_id","<integer>")
$oJson.UpdateString("ticket.requester_id","<integer>")
$oJson.UpdateString("ticket.safe_update","<boolean>")
$oJson.UpdateString("ticket.sharing_agreement_ids[0]","<integer>")
$oJson.UpdateString("ticket.sharing_agreement_ids[1]","<integer>")
$oJson.UpdateString("ticket.status","closed")
$oJson.UpdateString("ticket.subject","<string>")
$oJson.UpdateString("ticket.tags","<array>")
$oJson.UpdateString("ticket.type","problem")
$oJson.UpdateString("ticket.updated_stamp","<dateTime>")
$oHttp.SetRequestHeader "Content-Type","application/json"
$oHttp.SetRequestHeader "Accept","application/json"
$oSbRequestBody = ObjCreate("Chilkat.StringBuilder")
$oJson.EmitSb($oSbRequestBody)
Local $oResp = $oHttp.PTextSb("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id",$oSbRequestBody,"utf-8","application/json",False,False)
If ($oHttp.LastMethodSuccess = False) Then
ConsoleWrite($oHttp.LastErrorText & @CRLF)
Exit
EndIf
$oSbResponseBody = ObjCreate("Chilkat.StringBuilder")
$oResp.GetBodySb($oSbResponseBody)
$oJResp = ObjCreate("Chilkat.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False
ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)
Local $iRespStatusCode = $oResp.StatusCode
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
ConsoleWrite("Response Header:" & @CRLF)
ConsoleWrite($oResp.Header & @CRLF)
ConsoleWrite("Failed." & @CRLF)
Exit
EndIf
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "audit": {
; "author_id": "<integer>",
; "created_at": "<dateTime>",
; "events": "<array>",
; "id": "<integer>",
; "metadata": {},
; "ticket_id": "<integer>",
; "via": {
; "channel": "<string>",
; "source": {
; "from": {
; "address": "<string>",
; "id": "<integer>",
; "name": "<string>",
; "title": "<string>"
; },
; "rel": "<string>",
; "to": {
; "address": "<string>",
; "name": "<string>"
; },
; "nullaa62": -20078804,
; "quisfc": false
; }
; }
; },
; "ticket": {
; "requester_id": "<integer>",
; "allow_attachments": "<boolean>",
; "allow_channelback": "<boolean>",
; "assignee_email": "<string>",
; "assignee_id": "<integer>",
; "attribute_value_ids": "<array>",
; "brand_id": "<integer>",
; "collaborator_ids": "<array>",
; "collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "comment": {},
; "created_at": "<dateTime>",
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": "<array>",
; "email_ccs": {},
; "external_id": "<string>",
; "follower_ids": "<array>",
; "followers": {},
; "followup_ids": "<array>",
; "forum_topic_id": "<integer>",
; "from_messaging_channel": "<boolean>",
; "group_id": "<integer>",
; "has_incidents": "<boolean>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "macro_id": "<integer>",
; "macro_ids": "<array>",
; "metadata": {},
; "organization_id": "<integer>",
; "priority": "urgent",
; "problem_id": "<integer>",
; "raw_subject": "<string>",
; "recipient": "<string>",
; "requester": {},
; "safe_update": "<boolean>",
; "satisfaction_rating": {
; "exe0": true,
; "velit_e": false
; },
; "sharing_agreement_ids": "<array>",
; "status": "closed",
; "subject": "<string>",
; "submitter_id": "<integer>",
; "tags": "<array>",
; "ticket_form_id": "<integer>",
; "type": "question",
; "updated_at": "<dateTime>",
; "updated_stamp": "<string>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "ad33": false,
; "quis_f4": true,
; "adipisicing_d": false,
; "occaecat_4d7": 98409446.93072239
; }
; },
; "via_followup_source_id": "<integer>",
; "via_id": "<integer>",
; "voice_comment": {}
; }
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Local $sEmail
Local $sName
Local $sAuthor_id = $oJResp.StringOf("audit.author_id")
Local $sCreated_at = $oJResp.StringOf("audit.created_at")
Local $sEvents = $oJResp.StringOf("audit.events")
Local $sId = $oJResp.StringOf("audit.id")
Local $sTicket_id = $oJResp.StringOf("audit.ticket_id")
Local $sChannel = $oJResp.StringOf("audit.via.channel")
Local $sAddress = $oJResp.StringOf("audit.via.source.from.address")
Local $sFromId = $oJResp.StringOf("audit.via.source.from.id")
Local $sName = $oJResp.StringOf("audit.via.source.from.name")
Local $sTitle = $oJResp.StringOf("audit.via.source.from.title")
Local $sRel = $oJResp.StringOf("audit.via.source.rel")
Local $sToAddress = $oJResp.StringOf("audit.via.source.to.address")
Local $sToName = $oJResp.StringOf("audit.via.source.to.name")
Local $iNullaa62 = $oJResp.IntOf("audit.via.source.nullaa62")
Local $bQuisfc = $oJResp.BoolOf("audit.via.source.quisfc")
Local $sRequester_id = $oJResp.StringOf("ticket.requester_id")
Local $sAllow_attachments = $oJResp.StringOf("ticket.allow_attachments")
Local $sAllow_channelback = $oJResp.StringOf("ticket.allow_channelback")
Local $sAssignee_email = $oJResp.StringOf("ticket.assignee_email")
Local $sAssignee_id = $oJResp.StringOf("ticket.assignee_id")
Local $sAttribute_value_ids = $oJResp.StringOf("ticket.attribute_value_ids")
Local $sBrand_id = $oJResp.StringOf("ticket.brand_id")
Local $sCollaborator_ids = $oJResp.StringOf("ticket.collaborator_ids")
Local $sTicketCreated_at = $oJResp.StringOf("ticket.created_at")
Local $sCustom_fields = $oJResp.StringOf("ticket.custom_fields")
Local $sCustom_status_id = $oJResp.StringOf("ticket.custom_status_id")
Local $sDescription = $oJResp.StringOf("ticket.description")
Local $sDue_at = $oJResp.StringOf("ticket.due_at")
Local $sEmail_cc_ids = $oJResp.StringOf("ticket.email_cc_ids")
Local $sExternal_id = $oJResp.StringOf("ticket.external_id")
Local $sFollower_ids = $oJResp.StringOf("ticket.follower_ids")
Local $sFollowup_ids = $oJResp.StringOf("ticket.followup_ids")
Local $sForum_topic_id = $oJResp.StringOf("ticket.forum_topic_id")
Local $sFrom_messaging_channel = $oJResp.StringOf("ticket.from_messaging_channel")
Local $sGroup_id = $oJResp.StringOf("ticket.group_id")
Local $sHas_incidents = $oJResp.StringOf("ticket.has_incidents")
Local $sTicketId = $oJResp.StringOf("ticket.id")
Local $sIs_public = $oJResp.StringOf("ticket.is_public")
Local $sMacro_id = $oJResp.StringOf("ticket.macro_id")
Local $sMacro_ids = $oJResp.StringOf("ticket.macro_ids")
Local $sOrganization_id = $oJResp.StringOf("ticket.organization_id")
Local $sPriority = $oJResp.StringOf("ticket.priority")
Local $sProblem_id = $oJResp.StringOf("ticket.problem_id")
Local $sRaw_subject = $oJResp.StringOf("ticket.raw_subject")
Local $sRecipient = $oJResp.StringOf("ticket.recipient")
Local $sSafe_update = $oJResp.StringOf("ticket.safe_update")
Local $bExe0 = $oJResp.BoolOf("ticket.satisfaction_rating.exe0")
Local $bVelit_e = $oJResp.BoolOf("ticket.satisfaction_rating.velit_e")
Local $sSharing_agreement_ids = $oJResp.StringOf("ticket.sharing_agreement_ids")
Local $sStatus = $oJResp.StringOf("ticket.status")
Local $sSubject = $oJResp.StringOf("ticket.subject")
Local $sSubmitter_id = $oJResp.StringOf("ticket.submitter_id")
Local $sTags = $oJResp.StringOf("ticket.tags")
Local $sTicket_form_id = $oJResp.StringOf("ticket.ticket_form_id")
Local $sV_Type = $oJResp.StringOf("ticket.type")
Local $sUpdated_at = $oJResp.StringOf("ticket.updated_at")
Local $sUpdated_stamp = $oJResp.StringOf("ticket.updated_stamp")
Local $sV_Url = $oJResp.StringOf("ticket.url")
Local $sViaChannel = $oJResp.StringOf("ticket.via.channel")
Local $bAd33 = $oJResp.BoolOf("ticket.via.source.ad33")
Local $bQuis_f4 = $oJResp.BoolOf("ticket.via.source.quis_f4")
Local $bAdipisicing_d = $oJResp.BoolOf("ticket.via.source.adipisicing_d")
Local $sOccaecat_4d7 = $oJResp.StringOf("ticket.via.source.occaecat_4d7")
Local $sVia_followup_source_id = $oJResp.StringOf("ticket.via_followup_source_id")
Local $sVia_id = $oJResp.StringOf("ticket.via_id")
Local $i = 0
Local $iCount_i = $oJResp.SizeOfArray("ticket.collaborators")
While $i < $iCount_i
$oJResp.I = $i
$sEmail = $oJResp.StringOf("ticket.collaborators[i].email")
$sName = $oJResp.StringOf("ticket.collaborators[i].name")
$i = $i + 1
Wend
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
