autoit / Support API / Show Ticket
Back to Collection Items
; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
$oHttp = ObjCreate("Chilkat.Http")
Local $bSuccess
$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"
$oHttp.SetRequestHeader "Accept","application/json"
$oSbResponseBody = ObjCreate("Chilkat.StringBuilder")
$bSuccess = $oHttp.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id",$oSbResponseBody)
If ($bSuccess = False) Then
ConsoleWrite($oHttp.LastErrorText & @CRLF)
Exit
EndIf
$oJResp = ObjCreate("Chilkat.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False
ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)
Local $iRespStatusCode = $oHttp.LastStatus
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
ConsoleWrite("Response Header:" & @CRLF)
ConsoleWrite($oHttp.LastHeader & @CRLF)
ConsoleWrite("Failed." & @CRLF)
Exit
EndIf
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "ticket": {
; "requester_id": "<integer>",
; "allow_attachments": "<boolean>",
; "allow_channelback": "<boolean>",
; "assignee_email": "<string>",
; "assignee_id": "<integer>",
; "attribute_value_ids": "<array>",
; "brand_id": "<integer>",
; "collaborator_ids": "<array>",
; "collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "comment": {},
; "created_at": "<dateTime>",
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": "<array>",
; "email_ccs": {},
; "external_id": "<string>",
; "follower_ids": "<array>",
; "followers": {},
; "followup_ids": "<array>",
; "forum_topic_id": "<integer>",
; "from_messaging_channel": "<boolean>",
; "group_id": "<integer>",
; "has_incidents": "<boolean>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "macro_id": "<integer>",
; "macro_ids": "<array>",
; "metadata": {},
; "organization_id": "<integer>",
; "priority": "normal",
; "problem_id": "<integer>",
; "raw_subject": "<string>",
; "recipient": "<string>",
; "requester": {},
; "safe_update": "<boolean>",
; "satisfaction_rating": {
; "in_11": -9796534.714120895
; },
; "sharing_agreement_ids": "<array>",
; "status": "hold",
; "subject": "<string>",
; "submitter_id": "<integer>",
; "tags": "<array>",
; "ticket_form_id": "<integer>",
; "type": "question",
; "updated_at": "<dateTime>",
; "updated_stamp": "<string>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "Ut__a": -44750185.46031158,
; "dolored2b": 8252599,
; "mollit1a6": true
; }
; },
; "via_followup_source_id": "<integer>",
; "via_id": "<integer>",
; "voice_comment": {}
; }
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Local $sEmail
Local $sName
Local $sRequester_id = $oJResp.StringOf("ticket.requester_id")
Local $sAllow_attachments = $oJResp.StringOf("ticket.allow_attachments")
Local $sAllow_channelback = $oJResp.StringOf("ticket.allow_channelback")
Local $sAssignee_email = $oJResp.StringOf("ticket.assignee_email")
Local $sAssignee_id = $oJResp.StringOf("ticket.assignee_id")
Local $sAttribute_value_ids = $oJResp.StringOf("ticket.attribute_value_ids")
Local $sBrand_id = $oJResp.StringOf("ticket.brand_id")
Local $sCollaborator_ids = $oJResp.StringOf("ticket.collaborator_ids")
Local $sCreated_at = $oJResp.StringOf("ticket.created_at")
Local $sCustom_fields = $oJResp.StringOf("ticket.custom_fields")
Local $sCustom_status_id = $oJResp.StringOf("ticket.custom_status_id")
Local $sDescription = $oJResp.StringOf("ticket.description")
Local $sDue_at = $oJResp.StringOf("ticket.due_at")
Local $sEmail_cc_ids = $oJResp.StringOf("ticket.email_cc_ids")
Local $sExternal_id = $oJResp.StringOf("ticket.external_id")
Local $sFollower_ids = $oJResp.StringOf("ticket.follower_ids")
Local $sFollowup_ids = $oJResp.StringOf("ticket.followup_ids")
Local $sForum_topic_id = $oJResp.StringOf("ticket.forum_topic_id")
Local $sFrom_messaging_channel = $oJResp.StringOf("ticket.from_messaging_channel")
Local $sGroup_id = $oJResp.StringOf("ticket.group_id")
Local $sHas_incidents = $oJResp.StringOf("ticket.has_incidents")
Local $sId = $oJResp.StringOf("ticket.id")
Local $sIs_public = $oJResp.StringOf("ticket.is_public")
Local $sMacro_id = $oJResp.StringOf("ticket.macro_id")
Local $sMacro_ids = $oJResp.StringOf("ticket.macro_ids")
Local $sOrganization_id = $oJResp.StringOf("ticket.organization_id")
Local $sPriority = $oJResp.StringOf("ticket.priority")
Local $sProblem_id = $oJResp.StringOf("ticket.problem_id")
Local $sRaw_subject = $oJResp.StringOf("ticket.raw_subject")
Local $sRecipient = $oJResp.StringOf("ticket.recipient")
Local $sSafe_update = $oJResp.StringOf("ticket.safe_update")
Local $sIn_11 = $oJResp.StringOf("ticket.satisfaction_rating.in_11")
Local $sSharing_agreement_ids = $oJResp.StringOf("ticket.sharing_agreement_ids")
Local $sStatus = $oJResp.StringOf("ticket.status")
Local $sSubject = $oJResp.StringOf("ticket.subject")
Local $sSubmitter_id = $oJResp.StringOf("ticket.submitter_id")
Local $sTags = $oJResp.StringOf("ticket.tags")
Local $sTicket_form_id = $oJResp.StringOf("ticket.ticket_form_id")
Local $sV_Type = $oJResp.StringOf("ticket.type")
Local $sUpdated_at = $oJResp.StringOf("ticket.updated_at")
Local $sUpdated_stamp = $oJResp.StringOf("ticket.updated_stamp")
Local $sV_Url = $oJResp.StringOf("ticket.url")
Local $sChannel = $oJResp.StringOf("ticket.via.channel")
Local $sUt__a = $oJResp.StringOf("ticket.via.source.Ut__a")
Local $iDolored2b = $oJResp.IntOf("ticket.via.source.dolored2b")
Local $bMollit1a6 = $oJResp.BoolOf("ticket.via.source.mollit1a6")
Local $sVia_followup_source_id = $oJResp.StringOf("ticket.via_followup_source_id")
Local $sVia_id = $oJResp.StringOf("ticket.via_id")
Local $i = 0
Local $iCount_i = $oJResp.SizeOfArray("ticket.collaborators")
While $i < $iCount_i
$oJResp.I = $i
$sEmail = $oJResp.StringOf("ticket.collaborators[i].email")
$sName = $oJResp.StringOf("ticket.collaborators[i].name")
$i = $i + 1
Wend
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Show Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "Ticket",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
