Chilkat Online Tools

autoit / Support API / Create or Update Ticket Field Option

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; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.

$oHttp = ObjCreate("Chilkat.Http")
Local $bSuccess

$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"

$oHttp.SetRequestHeader "Accept","application/json"

Local $oResp = $oHttp.QuickRequest("POST","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id/options")
If ($oHttp.LastMethodSuccess = False) Then
    ConsoleWrite($oHttp.LastErrorText & @CRLF)
    Exit
EndIf

$oSbResponseBody = ObjCreate("Chilkat.StringBuilder")
$oResp.GetBodySb($oSbResponseBody)

$oJResp = ObjCreate("Chilkat.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False

ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)

Local $iRespStatusCode = $oResp.StatusCode
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
    ConsoleWrite("Response Header:" & @CRLF)
    ConsoleWrite($oResp.Header & @CRLF)
    ConsoleWrite("Failed." & @CRLF)

    Exit
EndIf

; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)

; {
;   "custom_field_option": {
;     "name": "<string>",
;     "value": "<string>",
;     "id": "<integer>",
;     "position": "<integer>",
;     "raw_name": "<string>",
;     "url": "<string>"
;   }
; }

; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Local $sName = $oJResp.StringOf("custom_field_option.name")
Local $sValue = $oJResp.StringOf("custom_field_option.value")
Local $sId = $oJResp.StringOf("custom_field_option.id")
Local $sPosition = $oJResp.StringOf("custom_field_option.position")
Local $sRaw_name = $oJResp.StringOf("custom_field_option.raw_name")
Local $sV_Url = $oJResp.StringOf("custom_field_option.url")

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id/options

Postman Collection Item JSON

{
  "name": "Create or Update Ticket Field Option",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id/options",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_fields",
        ":ticket_field_id",
        "options"
      ],
      "variable": [
        {
          "key": "ticket_field_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates or updates an option for the given drop-down ticket field.\n\nTo update an option, include the id of the option in the `custom_field_option` object. Example:\n\n`{\"custom_field_option\": {\"id\": 10002, \"name\": \"Pineapples\", ... }`\n\nIf an option exists for the given ID, the option will be updated. Otherwise, a new option will be created.\n\n#### Response\n\nReturns one of the following status codes:\n\n- 200 with `Location: /api/v2/ticket_fields/{ticket_field_id}/options.json` if the ticket field option already exists in the database\n- 201 with `Location: /api/v2/ticket_fields/{ticket_field_id}/options.json` if the ticket field option is new\n\n#### Allowed For\n\n* Admins\n\n#### Rate Limit\nYou can make 100 requests every 1 minute using this endpoint.\nThe rate limiting mechanism behaves as described in\n[Monitoring your request activity](/api-reference/ticketing/account-configuration/usage_limits/#monitoring-your-request-activity) in the API introduction.\n\n#### Field Option Limits\n\n* 2000 options per ticket field\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id/options",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_fields",
            ":ticket_field_id",
            "options"
          ],
          "variable": [
            {
              "key": "ticket_field_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_field_option\": {\n    \"name\": \"<string>\",\n    \"value\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"position\": \"<integer>\",\n    \"raw_name\": \"<string>\",\n    \"url\": \"<string>\"\n  }\n}"
    },
    {
      "name": "Created response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id/options",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_fields",
            ":ticket_field_id",
            "options"
          ],
          "variable": [
            {
              "key": "ticket_field_id"
            }
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_field_option\": {\n    \"name\": \"<string>\",\n    \"value\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"position\": \"<integer>\",\n    \"raw_name\": \"<string>\",\n    \"url\": \"<string>\"\n  }\n}"
    }
  ]
}