autoit / Support API / Create Ticket or Voicemail Ticket
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; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
$oHttp = ObjCreate("Chilkat_9_5_0.Http")
Local $bSuccess
$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"
; Use this online tool to generate code from sample JSON: Generate Code to Create JSON
; The following JSON is sent in the request body.
; {
; "display_to_agent": "<integer>",
; "ticket": {
; "comment": {
; "attachments": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>",
; "thumbnails": [
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; },
; {
; "content_type": "<string>",
; "content_url": "<string>",
; "deleted": "<boolean>",
; "file_name": "<string>",
; "height": "<string>",
; "id": "<integer>",
; "inline": "<boolean>",
; "malware_access_override": "<boolean>",
; "malware_scan_result": "<string>",
; "mapped_content_url": "<string>",
; "size": "<integer>",
; "url": "<string>",
; "width": "<string>"
; }
; ]
; }
; ],
; "audit_id": "<integer>",
; "author_id": "<integer>",
; "body": "<string>",
; "created_at": "<dateTime>",
; "html_body": "<string>",
; "id": "<integer>",
; "metadata": {
; "sed_f": -35238092,
; "amet_d89": "sint"
; },
; "plain_body": "<string>",
; "public": "<boolean>",
; "type": "<string>",
; "uploads": [
; "<string>",
; "<string>"
; ],
; "via": {
; "channel": "<string>",
; "source": {
; "culpa_b8_": false,
; "exercitation87": "in incididunt commodo"
; }
; }
; },
; "priority": "urgent",
; "via_id": 46,
; "voice_comment": {
; "answered_by_id": "<integer>",
; "call_duration": "<integer>",
; "from": "<string>",
; "location": "<string>",
; "recording_url": "<string>",
; "started_at": "<dateTime>",
; "to": "<string>",
; "transcription_text": "<string>"
; }
; }
; }
$oJson = ObjCreate("Chilkat_9_5_0.JsonObject")
$oJson.UpdateString("display_to_agent","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
$oJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
$oJson.UpdateString("ticket.comment.audit_id","<integer>")
$oJson.UpdateString("ticket.comment.author_id","<integer>")
$oJson.UpdateString("ticket.comment.body","<string>")
$oJson.UpdateString("ticket.comment.created_at","<dateTime>")
$oJson.UpdateString("ticket.comment.html_body","<string>")
$oJson.UpdateString("ticket.comment.id","<integer>")
$oJson.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
$oJson.UpdateString("ticket.comment.metadata.amet_d89","sint")
$oJson.UpdateString("ticket.comment.plain_body","<string>")
$oJson.UpdateString("ticket.comment.public","<boolean>")
$oJson.UpdateString("ticket.comment.type","<string>")
$oJson.UpdateString("ticket.comment.uploads[0]","<string>")
$oJson.UpdateString("ticket.comment.uploads[1]","<string>")
$oJson.UpdateString("ticket.comment.via.channel","<string>")
$oJson.UpdateBool("ticket.comment.via.source.culpa_b8_",False)
$oJson.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
$oJson.UpdateString("ticket.priority","urgent")
$oJson.UpdateInt("ticket.via_id",46)
$oJson.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
$oJson.UpdateString("ticket.voice_comment.call_duration","<integer>")
$oJson.UpdateString("ticket.voice_comment.from","<string>")
$oJson.UpdateString("ticket.voice_comment.location","<string>")
$oJson.UpdateString("ticket.voice_comment.recording_url","<string>")
$oJson.UpdateString("ticket.voice_comment.started_at","<dateTime>")
$oJson.UpdateString("ticket.voice_comment.to","<string>")
$oJson.UpdateString("ticket.voice_comment.transcription_text","<string>")
$oHttp.SetRequestHeader "Content-Type","application/json"
$oHttp.SetRequestHeader "Accept","application/json"
Local $oResp = $oHttp.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",$oJson)
If ($oHttp.LastMethodSuccess = False) Then
ConsoleWrite($oHttp.LastErrorText & @CRLF)
Exit
EndIf
$oSbResponseBody = ObjCreate("Chilkat_9_5_0.StringBuilder")
$oResp.GetBodySb($oSbResponseBody)
$oJResp = ObjCreate("Chilkat_9_5_0.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False
ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)
Local $iRespStatusCode = $oResp.StatusCode
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
ConsoleWrite("Response Header:" & @CRLF)
ConsoleWrite($oResp.Header & @CRLF)
ConsoleWrite("Failed." & @CRLF)
Exit
EndIf
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "ticket": {
; "requester_id": "<integer>",
; "allow_attachments": "<boolean>",
; "allow_channelback": "<boolean>",
; "assignee_email": "<string>",
; "assignee_id": "<integer>",
; "attribute_value_ids": "<array>",
; "brand_id": "<integer>",
; "collaborator_ids": "<array>",
; "collaborators": [
; {
; "email": "<email>",
; "name": "<string>"
; },
; {
; "email": "<email>",
; "name": "<string>"
; }
; ],
; "comment": {},
; "created_at": "<dateTime>",
; "custom_fields": "<array>",
; "custom_status_id": "<integer>",
; "description": "<string>",
; "due_at": "<dateTime>",
; "email_cc_ids": "<array>",
; "email_ccs": {},
; "external_id": "<string>",
; "follower_ids": "<array>",
; "followers": {},
; "followup_ids": "<array>",
; "forum_topic_id": "<integer>",
; "from_messaging_channel": "<boolean>",
; "group_id": "<integer>",
; "has_incidents": "<boolean>",
; "id": "<integer>",
; "is_public": "<boolean>",
; "macro_id": "<integer>",
; "macro_ids": "<array>",
; "metadata": {},
; "organization_id": "<integer>",
; "priority": "normal",
; "problem_id": "<integer>",
; "raw_subject": "<string>",
; "recipient": "<string>",
; "requester": {},
; "safe_update": "<boolean>",
; "satisfaction_rating": {
; "in_11": -9796534.714120895
; },
; "sharing_agreement_ids": "<array>",
; "status": "hold",
; "subject": "<string>",
; "submitter_id": "<integer>",
; "tags": "<array>",
; "ticket_form_id": "<integer>",
; "type": "question",
; "updated_at": "<dateTime>",
; "updated_stamp": "<string>",
; "url": "<string>",
; "via": {
; "channel": "<string>",
; "source": {
; "Ut__a": -44750185.46031158,
; "dolored2b": 8252599,
; "mollit1a6": true
; }
; },
; "via_followup_source_id": "<integer>",
; "via_id": "<integer>",
; "voice_comment": {}
; }
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Local $sEmail
Local $sName
Local $sRequester_id = $oJResp.StringOf("ticket.requester_id")
Local $sAllow_attachments = $oJResp.StringOf("ticket.allow_attachments")
Local $sAllow_channelback = $oJResp.StringOf("ticket.allow_channelback")
Local $sAssignee_email = $oJResp.StringOf("ticket.assignee_email")
Local $sAssignee_id = $oJResp.StringOf("ticket.assignee_id")
Local $sAttribute_value_ids = $oJResp.StringOf("ticket.attribute_value_ids")
Local $sBrand_id = $oJResp.StringOf("ticket.brand_id")
Local $sCollaborator_ids = $oJResp.StringOf("ticket.collaborator_ids")
Local $sCreated_at = $oJResp.StringOf("ticket.created_at")
Local $sCustom_fields = $oJResp.StringOf("ticket.custom_fields")
Local $sCustom_status_id = $oJResp.StringOf("ticket.custom_status_id")
Local $sDescription = $oJResp.StringOf("ticket.description")
Local $sDue_at = $oJResp.StringOf("ticket.due_at")
Local $sEmail_cc_ids = $oJResp.StringOf("ticket.email_cc_ids")
Local $sExternal_id = $oJResp.StringOf("ticket.external_id")
Local $sFollower_ids = $oJResp.StringOf("ticket.follower_ids")
Local $sFollowup_ids = $oJResp.StringOf("ticket.followup_ids")
Local $sForum_topic_id = $oJResp.StringOf("ticket.forum_topic_id")
Local $sFrom_messaging_channel = $oJResp.StringOf("ticket.from_messaging_channel")
Local $sGroup_id = $oJResp.StringOf("ticket.group_id")
Local $sHas_incidents = $oJResp.StringOf("ticket.has_incidents")
Local $sId = $oJResp.StringOf("ticket.id")
Local $sIs_public = $oJResp.StringOf("ticket.is_public")
Local $sMacro_id = $oJResp.StringOf("ticket.macro_id")
Local $sMacro_ids = $oJResp.StringOf("ticket.macro_ids")
Local $sOrganization_id = $oJResp.StringOf("ticket.organization_id")
Local $sPriority = $oJResp.StringOf("ticket.priority")
Local $sProblem_id = $oJResp.StringOf("ticket.problem_id")
Local $sRaw_subject = $oJResp.StringOf("ticket.raw_subject")
Local $sRecipient = $oJResp.StringOf("ticket.recipient")
Local $sSafe_update = $oJResp.StringOf("ticket.safe_update")
Local $sIn_11 = $oJResp.StringOf("ticket.satisfaction_rating.in_11")
Local $sSharing_agreement_ids = $oJResp.StringOf("ticket.sharing_agreement_ids")
Local $sStatus = $oJResp.StringOf("ticket.status")
Local $sSubject = $oJResp.StringOf("ticket.subject")
Local $sSubmitter_id = $oJResp.StringOf("ticket.submitter_id")
Local $sTags = $oJResp.StringOf("ticket.tags")
Local $sTicket_form_id = $oJResp.StringOf("ticket.ticket_form_id")
Local $sV_Type = $oJResp.StringOf("ticket.type")
Local $sUpdated_at = $oJResp.StringOf("ticket.updated_at")
Local $sUpdated_stamp = $oJResp.StringOf("ticket.updated_stamp")
Local $sV_Url = $oJResp.StringOf("ticket.url")
Local $sChannel = $oJResp.StringOf("ticket.via.channel")
Local $sUt__a = $oJResp.StringOf("ticket.via.source.Ut__a")
Local $iDolored2b = $oJResp.IntOf("ticket.via.source.dolored2b")
Local $bMollit1a6 = $oJResp.BoolOf("ticket.via.source.mollit1a6")
Local $sVia_followup_source_id = $oJResp.StringOf("ticket.via_followup_source_id")
Local $sVia_id = $oJResp.StringOf("ticket.via_id")
Local $i = 0
Local $iCount_i = $oJResp.SizeOfArray("ticket.collaborators")
While $i < $iCount_i
$oJResp.I = $i
$sEmail = $oJResp.StringOf("ticket.collaborators[i].email")
$sName = $oJResp.StringOf("ticket.collaborators[i].name")
$i = $i + 1
Wend
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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