autoit / Support API / Update Account Settings
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; This example assumes the Chilkat API to have been previously unlocked.
; See Global Unlock Sample for sample code.
$oHttp = ObjCreate("Chilkat.Http")
Local $bSuccess
$oHttp.BasicAuth = True
$oHttp.Login = "login"
$oHttp.Password = "password"
$oHttp.SetRequestHeader "Accept","application/json"
Local $oResp = $oHttp.QuickRequest("PUT","https://example.zendesk.com/api/v2/account/settings")
If ($oHttp.LastMethodSuccess = False) Then
ConsoleWrite($oHttp.LastErrorText & @CRLF)
Exit
EndIf
$oSbResponseBody = ObjCreate("Chilkat.StringBuilder")
$oResp.GetBodySb($oSbResponseBody)
$oJResp = ObjCreate("Chilkat.JsonObject")
$oJResp.LoadSb($oSbResponseBody)
$oJResp.EmitCompact = False
ConsoleWrite("Response Body:" & @CRLF)
ConsoleWrite($oJResp.Emit() & @CRLF)
Local $iRespStatusCode = $oResp.StatusCode
ConsoleWrite("Response Status Code = " & $iRespStatusCode & @CRLF)
If ($iRespStatusCode >= 400) Then
ConsoleWrite("Response Header:" & @CRLF)
ConsoleWrite($oResp.Header & @CRLF)
ConsoleWrite("Failed." & @CRLF)
Exit
EndIf
; Sample JSON response:
; (Sample code for parsing the JSON response is shown below)
; {
; "settings": {
; "active_features": {
; "advanced_analytics": "<boolean>",
; "agent_forwarding": "<boolean>",
; "allow_ccs": "<boolean>",
; "allow_email_template_customization": "<boolean>",
; "automatic_answers": "<boolean>",
; "bcc_archiving": "<boolean>",
; "benchmark_opt_out": "<boolean>",
; "business_hours": "<boolean>",
; "chat": "<boolean>",
; "chat_about_my_ticket": "<boolean>",
; "csat_reason_code": "<boolean>",
; "custom_dkim_domain": "<boolean>",
; "customer_context_as_default": "<boolean>",
; "customer_satisfaction": "<boolean>",
; "dynamic_contents": "<boolean>",
; "explore": "<boolean>",
; "explore_on_support_ent_plan": "<boolean>",
; "explore_on_support_pro_plan": "<boolean>",
; "facebook": "<boolean>",
; "facebook_login": "<boolean>",
; "fallback_composer": "<boolean>",
; "forum_analytics": "<boolean>",
; "good_data_and_explore": "<boolean>",
; "google_login": "<boolean>",
; "insights": "<boolean>",
; "is_abusive": "<boolean>",
; "light_agents": "<boolean>",
; "markdown": "<boolean>",
; "on_hold_status": "<boolean>",
; "rich_content_in_emails": "<boolean>",
; "sandbox": "<boolean>",
; "satisfaction_prediction": "<boolean>",
; "suspended_ticket_notification": "<boolean>",
; "ticket_forms": "<boolean>",
; "ticket_tagging": "<boolean>",
; "topic_suggestion": "<boolean>",
; "twitter": "<boolean>",
; "twitter_login": "<boolean>",
; "user_org_fields": "<boolean>",
; "user_tagging": "<boolean>",
; "voice": "<boolean>"
; },
; "agents": {
; "agent_workspace": "<boolean>",
; "aw_self_serve_migration_enabled": "<boolean>",
; "focus_mode": "<boolean>",
; "idle_timeout_enabled": "<boolean>",
; "unified_agent_statuses": "<boolean>"
; },
; "api": {
; "accepted_api_agreement": "<boolean>",
; "api_password_access": "<string>",
; "api_token_access": "<string>"
; },
; "apps": {
; "create_private": "<boolean>",
; "create_public": "<boolean>",
; "use": "<boolean>"
; },
; "billing": {
; "backend": "<string>"
; },
; "branding": {
; "favicon_url": "<string>",
; "header_color": "<string>",
; "header_logo_url": "<string>",
; "page_background_color": "<string>",
; "tab_background_color": "<string>",
; "text_color": "<string>"
; },
; "brands": {
; "default_brand_id": "<integer>",
; "require_brand_on_new_tickets": "<boolean>"
; },
; "cdn": {
; "cdn_provider": "<string>",
; "fallback_cdn_provider": "<string>",
; "hosts": [
; {
; "name": "<string>",
; "url": "<string>"
; },
; {
; "name": "<string>",
; "url": "<string>"
; }
; ]
; },
; "chat": {
; "available": "<boolean>",
; "enabled": "<boolean>",
; "integrated": "<boolean>",
; "maximum_request_count": "<integer>",
; "welcome_message": "<string>"
; },
; "cross_sell": {
; "show_chat_tooltip": "<boolean>",
; "xsell_source": "<string>"
; },
; "gooddata_advanced_analytics": {
; "enabled": "<boolean>"
; },
; "google_apps": {
; "has_google_apps": "<boolean>",
; "has_google_apps_admin": "<boolean>"
; },
; "groups": {
; "check_group_name_uniqueness": "<boolean>"
; },
; "limits": {
; "attachment_size": "<integer>"
; },
; "localization": {
; "locale_ids": [
; "<integer>",
; "<integer>"
; ]
; },
; "lotus": {
; "pod_id": "<integer>",
; "prefer_lotus": "<boolean>",
; "reporting": "<boolean>"
; },
; "metrics": {
; "account_size": "<string>"
; },
; "onboarding": {
; "checklist_onboarding_version": "<integer>",
; "onboarding_segments": "<string>",
; "product_sign_up": "<string>"
; },
; "routing": {
; "autorouting_tag": "<string>",
; "enabled": "<boolean>",
; "max_email_capacity": "<integer>",
; "max_messaging_capacity": "<integer>",
; "reassignment_messaging_enabled": "<boolean>",
; "reassignment_messaging_timeout": "<integer>",
; "reassignment_talk_timeout": "<integer>"
; },
; "rule": {
; "macro_most_used": "<boolean>",
; "macro_order": "<string>",
; "skill_based_filtered_views": [
; {
; "in523": 60303840.72385332
; },
; {
; "estc": "eu aliquip id"
; }
; ],
; "using_skill_based_routing": "<boolean>"
; },
; "side_conversations": {
; "email_channel": "<boolean>",
; "msteams_channel": "<boolean>",
; "show_in_context_panel": "<boolean>",
; "slack_channel": "<boolean>",
; "tickets_channel": "<boolean>"
; },
; "statistics": {
; "forum": "<boolean>",
; "rule_usage": "<boolean>",
; "search": "<boolean>"
; },
; "ticket_form": {
; "raw_ticket_forms_instructions": "<string>",
; "ticket_forms_instructions": "<string>"
; },
; "ticket_sharing_partners": {
; "support_addresses": [
; "<string>",
; "<string>"
; ]
; },
; "tickets": {
; "accepted_new_collaboration_tos": "<boolean>",
; "agent_collision": "<boolean>",
; "agent_ticket_deletion": "<boolean>",
; "allow_group_reset": "<boolean>",
; "assign_default_organization": "<boolean>",
; "assign_tickets_upon_solve": "<boolean>",
; "auto_updated_ccs_followers_rules": "<boolean>",
; "collaboration": "<boolean>",
; "comments_public_by_default": "<boolean>",
; "email_attachments": "<boolean>",
; "emoji_autocompletion": "<boolean>",
; "follower_and_email_cc_collaborations": "<boolean>",
; "has_color_text": "<boolean>",
; "is_first_comment_private_enabled": "<boolean>",
; "light_agent_email_ccs_allowed": "<boolean>",
; "list_empty_views": "<boolean>",
; "list_newest_comments_first": "<boolean>",
; "markdown_ticket_comments": "<boolean>",
; "maximum_personal_views_to_list": "<integer>",
; "private_attachments": "<boolean>",
; "rich_text_comments": "<boolean>",
; "status_hold": "<boolean>",
; "tagging": "<boolean>",
; "using_skill_based_routing": "<boolean>"
; },
; "twitter": {
; "shorten_url": "<string>"
; },
; "user": {
; "agent_created_welcome_emails": "<boolean>",
; "end_user_phone_number_validation": "<boolean>",
; "have_gravatars_enabled": "<boolean>",
; "language_selection": "<boolean>",
; "multiple_organizations": "<boolean>",
; "tagging": "<boolean>",
; "time_zone_selection": "<boolean>"
; },
; "voice": {
; "agent_confirmation_when_forwarding": "<boolean>",
; "agent_wrap_up_after_calls": "<boolean>",
; "enabled": "<boolean>",
; "logging": "<boolean>",
; "maximum_queue_size": "<integer>",
; "maximum_queue_wait_time": "<integer>",
; "only_during_business_hours": "<boolean>",
; "outbound_enabled": "<boolean>",
; "recordings_public": "<boolean>",
; "uk_mobile_forwarding": "<boolean>"
; }
; }
; }
; Sample code for parsing the JSON response...
; Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Local $sName
Local $sUrl
Local $strVal
Local $sIn523
Local $sEstc
Local $sAdvanced_analytics = $oJResp.StringOf("settings.active_features.advanced_analytics")
Local $sAgent_forwarding = $oJResp.StringOf("settings.active_features.agent_forwarding")
Local $sAllow_ccs = $oJResp.StringOf("settings.active_features.allow_ccs")
Local $sAllow_email_template_customization = $oJResp.StringOf("settings.active_features.allow_email_template_customization")
Local $sAutomatic_answers = $oJResp.StringOf("settings.active_features.automatic_answers")
Local $sBcc_archiving = $oJResp.StringOf("settings.active_features.bcc_archiving")
Local $sBenchmark_opt_out = $oJResp.StringOf("settings.active_features.benchmark_opt_out")
Local $sBusiness_hours = $oJResp.StringOf("settings.active_features.business_hours")
Local $sChat = $oJResp.StringOf("settings.active_features.chat")
Local $sChat_about_my_ticket = $oJResp.StringOf("settings.active_features.chat_about_my_ticket")
Local $sCsat_reason_code = $oJResp.StringOf("settings.active_features.csat_reason_code")
Local $sCustom_dkim_domain = $oJResp.StringOf("settings.active_features.custom_dkim_domain")
Local $sCustomer_context_as_default = $oJResp.StringOf("settings.active_features.customer_context_as_default")
Local $sCustomer_satisfaction = $oJResp.StringOf("settings.active_features.customer_satisfaction")
Local $sDynamic_contents = $oJResp.StringOf("settings.active_features.dynamic_contents")
Local $sExplore = $oJResp.StringOf("settings.active_features.explore")
Local $sExplore_on_support_ent_plan = $oJResp.StringOf("settings.active_features.explore_on_support_ent_plan")
Local $sExplore_on_support_pro_plan = $oJResp.StringOf("settings.active_features.explore_on_support_pro_plan")
Local $sFacebook = $oJResp.StringOf("settings.active_features.facebook")
Local $sFacebook_login = $oJResp.StringOf("settings.active_features.facebook_login")
Local $sFallback_composer = $oJResp.StringOf("settings.active_features.fallback_composer")
Local $sForum_analytics = $oJResp.StringOf("settings.active_features.forum_analytics")
Local $sGood_data_and_explore = $oJResp.StringOf("settings.active_features.good_data_and_explore")
Local $sGoogle_login = $oJResp.StringOf("settings.active_features.google_login")
Local $sInsights = $oJResp.StringOf("settings.active_features.insights")
Local $sIs_abusive = $oJResp.StringOf("settings.active_features.is_abusive")
Local $sLight_agents = $oJResp.StringOf("settings.active_features.light_agents")
Local $sMarkdown = $oJResp.StringOf("settings.active_features.markdown")
Local $sOn_hold_status = $oJResp.StringOf("settings.active_features.on_hold_status")
Local $sRich_content_in_emails = $oJResp.StringOf("settings.active_features.rich_content_in_emails")
Local $sSandbox = $oJResp.StringOf("settings.active_features.sandbox")
Local $sSatisfaction_prediction = $oJResp.StringOf("settings.active_features.satisfaction_prediction")
Local $sSuspended_ticket_notification = $oJResp.StringOf("settings.active_features.suspended_ticket_notification")
Local $sTicket_forms = $oJResp.StringOf("settings.active_features.ticket_forms")
Local $sTicket_tagging = $oJResp.StringOf("settings.active_features.ticket_tagging")
Local $sTopic_suggestion = $oJResp.StringOf("settings.active_features.topic_suggestion")
Local $sTwitter = $oJResp.StringOf("settings.active_features.twitter")
Local $sTwitter_login = $oJResp.StringOf("settings.active_features.twitter_login")
Local $sUser_org_fields = $oJResp.StringOf("settings.active_features.user_org_fields")
Local $sUser_tagging = $oJResp.StringOf("settings.active_features.user_tagging")
Local $sVoice = $oJResp.StringOf("settings.active_features.voice")
Local $sAgent_workspace = $oJResp.StringOf("settings.agents.agent_workspace")
Local $sAw_self_serve_migration_enabled = $oJResp.StringOf("settings.agents.aw_self_serve_migration_enabled")
Local $sFocus_mode = $oJResp.StringOf("settings.agents.focus_mode")
Local $sIdle_timeout_enabled = $oJResp.StringOf("settings.agents.idle_timeout_enabled")
Local $sUnified_agent_statuses = $oJResp.StringOf("settings.agents.unified_agent_statuses")
Local $sAccepted_api_agreement = $oJResp.StringOf("settings.api.accepted_api_agreement")
Local $sApi_password_access = $oJResp.StringOf("settings.api.api_password_access")
Local $sApi_token_access = $oJResp.StringOf("settings.api.api_token_access")
Local $sCreate_private = $oJResp.StringOf("settings.apps.create_private")
Local $sCreate_public = $oJResp.StringOf("settings.apps.create_public")
Local $sUse = $oJResp.StringOf("settings.apps.use")
Local $sBackend = $oJResp.StringOf("settings.billing.backend")
Local $sFavicon_url = $oJResp.StringOf("settings.branding.favicon_url")
Local $sHeader_color = $oJResp.StringOf("settings.branding.header_color")
Local $sHeader_logo_url = $oJResp.StringOf("settings.branding.header_logo_url")
Local $sPage_background_color = $oJResp.StringOf("settings.branding.page_background_color")
Local $sTab_background_color = $oJResp.StringOf("settings.branding.tab_background_color")
Local $sText_color = $oJResp.StringOf("settings.branding.text_color")
Local $sDefault_brand_id = $oJResp.StringOf("settings.brands.default_brand_id")
Local $sRequire_brand_on_new_tickets = $oJResp.StringOf("settings.brands.require_brand_on_new_tickets")
Local $sCdn_provider = $oJResp.StringOf("settings.cdn.cdn_provider")
Local $sFallback_cdn_provider = $oJResp.StringOf("settings.cdn.fallback_cdn_provider")
Local $sAvailable = $oJResp.StringOf("settings.chat.available")
Local $sEnabled = $oJResp.StringOf("settings.chat.enabled")
Local $sIntegrated = $oJResp.StringOf("settings.chat.integrated")
Local $sMaximum_request_count = $oJResp.StringOf("settings.chat.maximum_request_count")
Local $sWelcome_message = $oJResp.StringOf("settings.chat.welcome_message")
Local $sShow_chat_tooltip = $oJResp.StringOf("settings.cross_sell.show_chat_tooltip")
Local $sXsell_source = $oJResp.StringOf("settings.cross_sell.xsell_source")
Local $sGooddata_advanced_analyticsEnabled = $oJResp.StringOf("settings.gooddata_advanced_analytics.enabled")
Local $sHas_google_apps = $oJResp.StringOf("settings.google_apps.has_google_apps")
Local $sHas_google_apps_admin = $oJResp.StringOf("settings.google_apps.has_google_apps_admin")
Local $sCheck_group_name_uniqueness = $oJResp.StringOf("settings.groups.check_group_name_uniqueness")
Local $sAttachment_size = $oJResp.StringOf("settings.limits.attachment_size")
Local $sPod_id = $oJResp.StringOf("settings.lotus.pod_id")
Local $sPrefer_lotus = $oJResp.StringOf("settings.lotus.prefer_lotus")
Local $sReporting = $oJResp.StringOf("settings.lotus.reporting")
Local $sAccount_size = $oJResp.StringOf("settings.metrics.account_size")
Local $sChecklist_onboarding_version = $oJResp.StringOf("settings.onboarding.checklist_onboarding_version")
Local $sOnboarding_segments = $oJResp.StringOf("settings.onboarding.onboarding_segments")
Local $sProduct_sign_up = $oJResp.StringOf("settings.onboarding.product_sign_up")
Local $sAutorouting_tag = $oJResp.StringOf("settings.routing.autorouting_tag")
Local $sRoutingEnabled = $oJResp.StringOf("settings.routing.enabled")
Local $sMax_email_capacity = $oJResp.StringOf("settings.routing.max_email_capacity")
Local $sMax_messaging_capacity = $oJResp.StringOf("settings.routing.max_messaging_capacity")
Local $sReassignment_messaging_enabled = $oJResp.StringOf("settings.routing.reassignment_messaging_enabled")
Local $sReassignment_messaging_timeout = $oJResp.StringOf("settings.routing.reassignment_messaging_timeout")
Local $sReassignment_talk_timeout = $oJResp.StringOf("settings.routing.reassignment_talk_timeout")
Local $sMacro_most_used = $oJResp.StringOf("settings.rule.macro_most_used")
Local $sMacro_order = $oJResp.StringOf("settings.rule.macro_order")
Local $sUsing_skill_based_routing = $oJResp.StringOf("settings.rule.using_skill_based_routing")
Local $sEmail_channel = $oJResp.StringOf("settings.side_conversations.email_channel")
Local $sMsteams_channel = $oJResp.StringOf("settings.side_conversations.msteams_channel")
Local $sShow_in_context_panel = $oJResp.StringOf("settings.side_conversations.show_in_context_panel")
Local $sSlack_channel = $oJResp.StringOf("settings.side_conversations.slack_channel")
Local $sTickets_channel = $oJResp.StringOf("settings.side_conversations.tickets_channel")
Local $sForum = $oJResp.StringOf("settings.statistics.forum")
Local $sRule_usage = $oJResp.StringOf("settings.statistics.rule_usage")
Local $sSearch = $oJResp.StringOf("settings.statistics.search")
Local $sRaw_ticket_forms_instructions = $oJResp.StringOf("settings.ticket_form.raw_ticket_forms_instructions")
Local $sTicket_forms_instructions = $oJResp.StringOf("settings.ticket_form.ticket_forms_instructions")
Local $sAccepted_new_collaboration_tos = $oJResp.StringOf("settings.tickets.accepted_new_collaboration_tos")
Local $sAgent_collision = $oJResp.StringOf("settings.tickets.agent_collision")
Local $sAgent_ticket_deletion = $oJResp.StringOf("settings.tickets.agent_ticket_deletion")
Local $sAllow_group_reset = $oJResp.StringOf("settings.tickets.allow_group_reset")
Local $sAssign_default_organization = $oJResp.StringOf("settings.tickets.assign_default_organization")
Local $sAssign_tickets_upon_solve = $oJResp.StringOf("settings.tickets.assign_tickets_upon_solve")
Local $sAuto_updated_ccs_followers_rules = $oJResp.StringOf("settings.tickets.auto_updated_ccs_followers_rules")
Local $sCollaboration = $oJResp.StringOf("settings.tickets.collaboration")
Local $sComments_public_by_default = $oJResp.StringOf("settings.tickets.comments_public_by_default")
Local $sEmail_attachments = $oJResp.StringOf("settings.tickets.email_attachments")
Local $sEmoji_autocompletion = $oJResp.StringOf("settings.tickets.emoji_autocompletion")
Local $sFollower_and_email_cc_collaborations = $oJResp.StringOf("settings.tickets.follower_and_email_cc_collaborations")
Local $sHas_color_text = $oJResp.StringOf("settings.tickets.has_color_text")
Local $sIs_first_comment_private_enabled = $oJResp.StringOf("settings.tickets.is_first_comment_private_enabled")
Local $sLight_agent_email_ccs_allowed = $oJResp.StringOf("settings.tickets.light_agent_email_ccs_allowed")
Local $sList_empty_views = $oJResp.StringOf("settings.tickets.list_empty_views")
Local $sList_newest_comments_first = $oJResp.StringOf("settings.tickets.list_newest_comments_first")
Local $sMarkdown_ticket_comments = $oJResp.StringOf("settings.tickets.markdown_ticket_comments")
Local $sMaximum_personal_views_to_list = $oJResp.StringOf("settings.tickets.maximum_personal_views_to_list")
Local $sPrivate_attachments = $oJResp.StringOf("settings.tickets.private_attachments")
Local $sRich_text_comments = $oJResp.StringOf("settings.tickets.rich_text_comments")
Local $sStatus_hold = $oJResp.StringOf("settings.tickets.status_hold")
Local $sTagging = $oJResp.StringOf("settings.tickets.tagging")
Local $sTicketsUsing_skill_based_routing = $oJResp.StringOf("settings.tickets.using_skill_based_routing")
Local $sShorten_url = $oJResp.StringOf("settings.twitter.shorten_url")
Local $sAgent_created_welcome_emails = $oJResp.StringOf("settings.user.agent_created_welcome_emails")
Local $sEnd_user_phone_number_validation = $oJResp.StringOf("settings.user.end_user_phone_number_validation")
Local $sHave_gravatars_enabled = $oJResp.StringOf("settings.user.have_gravatars_enabled")
Local $sLanguage_selection = $oJResp.StringOf("settings.user.language_selection")
Local $sMultiple_organizations = $oJResp.StringOf("settings.user.multiple_organizations")
Local $sUserTagging = $oJResp.StringOf("settings.user.tagging")
Local $sTime_zone_selection = $oJResp.StringOf("settings.user.time_zone_selection")
Local $sAgent_confirmation_when_forwarding = $oJResp.StringOf("settings.voice.agent_confirmation_when_forwarding")
Local $sAgent_wrap_up_after_calls = $oJResp.StringOf("settings.voice.agent_wrap_up_after_calls")
Local $sVoiceEnabled = $oJResp.StringOf("settings.voice.enabled")
Local $sLogging = $oJResp.StringOf("settings.voice.logging")
Local $sMaximum_queue_size = $oJResp.StringOf("settings.voice.maximum_queue_size")
Local $sMaximum_queue_wait_time = $oJResp.StringOf("settings.voice.maximum_queue_wait_time")
Local $sOnly_during_business_hours = $oJResp.StringOf("settings.voice.only_during_business_hours")
Local $sOutbound_enabled = $oJResp.StringOf("settings.voice.outbound_enabled")
Local $sRecordings_public = $oJResp.StringOf("settings.voice.recordings_public")
Local $sUk_mobile_forwarding = $oJResp.StringOf("settings.voice.uk_mobile_forwarding")
Local $i = 0
Local $iCount_i = $oJResp.SizeOfArray("settings.cdn.hosts")
While $i < $iCount_i
$oJResp.I = $i
$sName = $oJResp.StringOf("settings.cdn.hosts[i].name")
$sUrl = $oJResp.StringOf("settings.cdn.hosts[i].url")
$i = $i + 1
Wend
$i = 0
$iCount_i = $oJResp.SizeOfArray("settings.localization.locale_ids")
While $i < $iCount_i
$oJResp.I = $i
$strVal = $oJResp.StringOf("settings.localization.locale_ids[i]")
$i = $i + 1
Wend
$i = 0
$iCount_i = $oJResp.SizeOfArray("settings.rule.skill_based_filtered_views")
While $i < $iCount_i
$oJResp.I = $i
$sIn523 = $oJResp.StringOf("settings.rule.skill_based_filtered_views[i].in523")
$sEstc = $oJResp.StringOf("settings.rule.skill_based_filtered_views[i].estc")
$i = $i + 1
Wend
$i = 0
$iCount_i = $oJResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses")
While $i < $iCount_i
$oJResp.I = $i
$strVal = $oJResp.StringOf("settings.ticket_sharing_partners.support_addresses[i]")
$i = $i + 1
Wend
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Update Account Settings",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
