Classic ASP / Support API / Create a Satisfaction Rating
Back to Collection Items
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<%
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = Server.CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' resp is a Chilkat.HttpResponse
Set resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating")
If (http.LastMethodSuccess = 0) Then
Response.Write "<pre>" & Server.HTMLEncode( http.LastErrorText) & "</pre>"
Response.End
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = Server.CreateObject("Chilkat.StringBuilder")
success = resp.GetBodySb(sbResponseBody)
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = Server.CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
Response.Write "<pre>" & Server.HTMLEncode( "Response Body:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( jResp.Emit()) & "</pre>"
respStatusCode = resp.StatusCode
Response.Write "<pre>" & Server.HTMLEncode( "Response Status Code = " & respStatusCode) & "</pre>"
If (respStatusCode >= 400) Then
Response.Write "<pre>" & Server.HTMLEncode( "Response Header:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( resp.Header) & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( "Failed.") & "</pre>"
Response.End
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "satisfaction_rating": [
' {
' "assignee_id": "<integer>",
' "group_id": "<integer>",
' "requester_id": "<integer>",
' "ticket_id": "<integer>",
' "score": "<string>",
' "comment": "<string>",
' "created_at": "<dateTime>",
' "id": "<integer>",
' "reason": "<string>",
' "reason_code": "<integer>",
' "reason_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' },
' {
' "assignee_id": "<integer>",
' "group_id": "<integer>",
' "requester_id": "<integer>",
' "ticket_id": "<integer>",
' "score": "<string>",
' "comment": "<string>",
' "created_at": "<dateTime>",
' "id": "<integer>",
' "reason": "<string>",
' "reason_code": "<integer>",
' "reason_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' }
' ]
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("satisfaction_rating")
Do While i < count_i
jResp.I = i
assignee_id = jResp.StringOf("satisfaction_rating[i].assignee_id")
group_id = jResp.StringOf("satisfaction_rating[i].group_id")
requester_id = jResp.StringOf("satisfaction_rating[i].requester_id")
ticket_id = jResp.StringOf("satisfaction_rating[i].ticket_id")
score = jResp.StringOf("satisfaction_rating[i].score")
comment = jResp.StringOf("satisfaction_rating[i].comment")
created_at = jResp.StringOf("satisfaction_rating[i].created_at")
id = jResp.StringOf("satisfaction_rating[i].id")
reason = jResp.StringOf("satisfaction_rating[i].reason")
reason_code = jResp.StringOf("satisfaction_rating[i].reason_code")
reason_id = jResp.StringOf("satisfaction_rating[i].reason_id")
updated_at = jResp.StringOf("satisfaction_rating[i].updated_at")
url = jResp.StringOf("satisfaction_rating[i].url")
i = i + 1
Loop
%>
</body>
</html>
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating
Postman Collection Item JSON
{
"name": "Create a Satisfaction Rating",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"satisfaction_rating\": [\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
