Classic ASP / Support API / Show Ticket After Changes
Back to Collection Items
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<%
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = Server.CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = Server.CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply",sbResponseBody)
If (success = 0) Then
Response.Write "<pre>" & Server.HTMLEncode( http.LastErrorText) & "</pre>"
Response.End
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = Server.CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
Response.Write "<pre>" & Server.HTMLEncode( "Response Body:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( jResp.Emit()) & "</pre>"
respStatusCode = http.LastStatus
Response.Write "<pre>" & Server.HTMLEncode( "Response Status Code = " & respStatusCode) & "</pre>"
If (respStatusCode >= 400) Then
Response.Write "<pre>" & Server.HTMLEncode( "Response Header:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( http.LastHeader) & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( "Failed.") & "</pre>"
Response.End
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "result": {
' "ticket": {
' "assignee_id": "<integer>",
' "comment": {
' "body": "<string>",
' "public": "<boolean>",
' "scoped_body": [
' [
' "<string>",
' "<string>"
' ],
' [
' "<string>",
' "<string>"
' ]
' ]
' },
' "fields": {
' "id": "<integer>",
' "value": "<string>"
' },
' "group_id": "<integer>",
' "id": "<integer>",
' "url": "<string>"
' }
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Assignee_id = jResp.StringOf("result.ticket.assignee_id")
Body = jResp.StringOf("result.ticket.comment.body")
v_Public = jResp.StringOf("result.ticket.comment.public")
Id = jResp.StringOf("result.ticket.fields.id")
Value = jResp.StringOf("result.ticket.fields.value")
Group_id = jResp.StringOf("result.ticket.group_id")
TicketId = jResp.StringOf("result.ticket.id")
v_Url = jResp.StringOf("result.ticket.url")
i = 0
count_i = jResp.SizeOfArray("result.ticket.comment.scoped_body")
Do While i < count_i
jResp.I = i
j = 0
count_j = jResp.SizeOfArray("result.ticket.comment.scoped_body[i]")
Do While j < count_j
jResp.J = j
strVal = jResp.StringOf("result.ticket.comment.scoped_body[i][j]")
j = j + 1
Loop
i = i + 1
Loop
%>
</body>
</html>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply
Postman Collection Item JSON
{
"name": "Show Ticket After Changes",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "macro_id",
"value": "<integer>"
}
]
},
"description": "Returns the full ticket object as it would be after applying the macro to the ticket.\nIt doesn't actually change the ticket.\n\nTo get only the ticket fields that would be changed by the macro,\nsee [Show Changes to Ticket](#show-changes-to-ticket).\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success Response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "macro_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"result\": {\n \"ticket\": {\n \"assignee_id\": \"<integer>\",\n \"comment\": {\n \"body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"scoped_body\": [\n [\n \"<string>\",\n \"<string>\"\n ],\n [\n \"<string>\",\n \"<string>\"\n ]\n ]\n },\n \"fields\": {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"url\": \"<string>\"\n }\n }\n}"
}
]
}
