Classic ASP / Support API / Update Ticket Field
Back to Collection Items
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<%
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = Server.CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' resp is a Chilkat.HttpResponse
Set resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id")
If (http.LastMethodSuccess = 0) Then
Response.Write "<pre>" & Server.HTMLEncode( http.LastErrorText) & "</pre>"
Response.End
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = Server.CreateObject("Chilkat.StringBuilder")
success = resp.GetBodySb(sbResponseBody)
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = Server.CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
Response.Write "<pre>" & Server.HTMLEncode( "Response Body:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( jResp.Emit()) & "</pre>"
respStatusCode = resp.StatusCode
Response.Write "<pre>" & Server.HTMLEncode( "Response Status Code = " & respStatusCode) & "</pre>"
If (respStatusCode >= 400) Then
Response.Write "<pre>" & Server.HTMLEncode( "Response Header:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( resp.Header) & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( "Failed.") & "</pre>"
Response.End
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "ticket_field": {
' "type": "<string>",
' "title": "<string>",
' "active": "<boolean>",
' "agent_description": "<string>",
' "collapsed_for_agents": "<boolean>",
' "created_at": "<dateTime>",
' "custom_field_options": [
' {
' "name": "<string>",
' "value": "<string>",
' "id": "<integer>",
' "position": "<integer>",
' "raw_name": "<string>",
' "url": "<string>"
' },
' {
' "name": "<string>",
' "value": "<string>",
' "id": "<integer>",
' "position": "<integer>",
' "raw_name": "<string>",
' "url": "<string>"
' }
' ],
' "custom_statuses": [
' {
' "active": "<boolean>",
' "agent_label": "<string>",
' "created_at": "<dateTime>",
' "default": "<boolean>",
' "description": "<string>",
' "end_user_description": "<string>",
' "end_user_label": "<string>",
' "id": "<integer>",
' "status_category": "solved",
' "updated_at": "<dateTime>"
' },
' {
' "active": "<boolean>",
' "agent_label": "<string>",
' "created_at": "<dateTime>",
' "default": "<boolean>",
' "description": "<string>",
' "end_user_description": "<string>",
' "end_user_label": "<string>",
' "id": "<integer>",
' "status_category": "open",
' "updated_at": "<dateTime>"
' }
' ],
' "description": "<string>",
' "editable_in_portal": "<boolean>",
' "id": "<integer>",
' "position": "<integer>",
' "raw_description": "<string>",
' "raw_title": "<string>",
' "raw_title_in_portal": "<string>",
' "regexp_for_validation": "<string>",
' "relationship_filter": {},
' "relationship_target_type": "<string>",
' "removable": "<boolean>",
' "required": "<boolean>",
' "required_in_portal": "<boolean>",
' "sub_type_id": "<integer>",
' "system_field_options": [
' {
' "name": "<string>",
' "value": "<string>"
' },
' {
' "name": "<string>",
' "value": "<string>"
' }
' ],
' "tag": "<string>",
' "title_in_portal": "<string>",
' "updated_at": "<dateTime>",
' "url": "<string>",
' "visible_in_portal": "<boolean>"
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
v_Type = jResp.StringOf("ticket_field.type")
Title = jResp.StringOf("ticket_field.title")
Active = jResp.StringOf("ticket_field.active")
Agent_description = jResp.StringOf("ticket_field.agent_description")
Collapsed_for_agents = jResp.StringOf("ticket_field.collapsed_for_agents")
Created_at = jResp.StringOf("ticket_field.created_at")
Description = jResp.StringOf("ticket_field.description")
Editable_in_portal = jResp.StringOf("ticket_field.editable_in_portal")
Id = jResp.StringOf("ticket_field.id")
Position = jResp.StringOf("ticket_field.position")
Raw_description = jResp.StringOf("ticket_field.raw_description")
Raw_title = jResp.StringOf("ticket_field.raw_title")
Raw_title_in_portal = jResp.StringOf("ticket_field.raw_title_in_portal")
Regexp_for_validation = jResp.StringOf("ticket_field.regexp_for_validation")
Relationship_target_type = jResp.StringOf("ticket_field.relationship_target_type")
Removable = jResp.StringOf("ticket_field.removable")
Required = jResp.StringOf("ticket_field.required")
Required_in_portal = jResp.StringOf("ticket_field.required_in_portal")
Sub_type_id = jResp.StringOf("ticket_field.sub_type_id")
Tag = jResp.StringOf("ticket_field.tag")
Title_in_portal = jResp.StringOf("ticket_field.title_in_portal")
Updated_at = jResp.StringOf("ticket_field.updated_at")
v_Url = jResp.StringOf("ticket_field.url")
Visible_in_portal = jResp.StringOf("ticket_field.visible_in_portal")
i = 0
count_i = jResp.SizeOfArray("ticket_field.custom_field_options")
Do While i < count_i
jResp.I = i
name = jResp.StringOf("ticket_field.custom_field_options[i].name")
value = jResp.StringOf("ticket_field.custom_field_options[i].value")
id = jResp.StringOf("ticket_field.custom_field_options[i].id")
position = jResp.StringOf("ticket_field.custom_field_options[i].position")
raw_name = jResp.StringOf("ticket_field.custom_field_options[i].raw_name")
url = jResp.StringOf("ticket_field.custom_field_options[i].url")
i = i + 1
Loop
i = 0
count_i = jResp.SizeOfArray("ticket_field.custom_statuses")
Do While i < count_i
jResp.I = i
active = jResp.StringOf("ticket_field.custom_statuses[i].active")
agent_label = jResp.StringOf("ticket_field.custom_statuses[i].agent_label")
created_at = jResp.StringOf("ticket_field.custom_statuses[i].created_at")
default = jResp.StringOf("ticket_field.custom_statuses[i].default")
description = jResp.StringOf("ticket_field.custom_statuses[i].description")
end_user_description = jResp.StringOf("ticket_field.custom_statuses[i].end_user_description")
end_user_label = jResp.StringOf("ticket_field.custom_statuses[i].end_user_label")
id = jResp.StringOf("ticket_field.custom_statuses[i].id")
status_category = jResp.StringOf("ticket_field.custom_statuses[i].status_category")
updated_at = jResp.StringOf("ticket_field.custom_statuses[i].updated_at")
i = i + 1
Loop
i = 0
count_i = jResp.SizeOfArray("ticket_field.system_field_options")
Do While i < count_i
jResp.I = i
name = jResp.StringOf("ticket_field.system_field_options[i].name")
value = jResp.StringOf("ticket_field.system_field_options[i].value")
i = i + 1
Loop
%>
</body>
</html>
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id
Postman Collection Item JSON
{
"name": "Update Ticket Field",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id",
"value": "<integer>"
}
]
},
"description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n \"custom_field_options\": [\n {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n ]\n }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n -H \"Content-Type: application/json\" -X PUT \\\n -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n \"ticket_field\": {\n \"id\":21938362,\n \"type\":\"tagger\",\n \"title\":\"Pies\",\n ...\n \"custom_field_options\": [\n {\n \"id\":21029772,\n \"name\":\"Apple Pie\",\n \"raw_name\":\"Apple Pie\",\n \"value\":\"apple\",\n \"default\":false\n },\n ...\n ]\n }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_field\": {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"solved\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"open\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n}"
}
]
}
