Classic ASP / Support API / List Satisfaction Ratings
Back to Collection Items
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<%
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = Server.CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = Server.CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/satisfaction_ratings",sbResponseBody)
If (success = 0) Then
Response.Write "<pre>" & Server.HTMLEncode( http.LastErrorText) & "</pre>"
Response.End
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = Server.CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
Response.Write "<pre>" & Server.HTMLEncode( "Response Body:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( jResp.Emit()) & "</pre>"
respStatusCode = http.LastStatus
Response.Write "<pre>" & Server.HTMLEncode( "Response Status Code = " & respStatusCode) & "</pre>"
If (respStatusCode >= 400) Then
Response.Write "<pre>" & Server.HTMLEncode( "Response Header:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( http.LastHeader) & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( "Failed.") & "</pre>"
Response.End
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "satisfaction_ratings": [
' {
' "assignee_id": "<integer>",
' "group_id": "<integer>",
' "requester_id": "<integer>",
' "ticket_id": "<integer>",
' "score": "<string>",
' "comment": "<string>",
' "created_at": "<dateTime>",
' "id": "<integer>",
' "reason": "<string>",
' "reason_code": "<integer>",
' "reason_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' },
' {
' "assignee_id": "<integer>",
' "group_id": "<integer>",
' "requester_id": "<integer>",
' "ticket_id": "<integer>",
' "score": "<string>",
' "comment": "<string>",
' "created_at": "<dateTime>",
' "id": "<integer>",
' "reason": "<string>",
' "reason_code": "<integer>",
' "reason_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' }
' ]
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("satisfaction_ratings")
Do While i < count_i
jResp.I = i
assignee_id = jResp.StringOf("satisfaction_ratings[i].assignee_id")
group_id = jResp.StringOf("satisfaction_ratings[i].group_id")
requester_id = jResp.StringOf("satisfaction_ratings[i].requester_id")
ticket_id = jResp.StringOf("satisfaction_ratings[i].ticket_id")
score = jResp.StringOf("satisfaction_ratings[i].score")
comment = jResp.StringOf("satisfaction_ratings[i].comment")
created_at = jResp.StringOf("satisfaction_ratings[i].created_at")
id = jResp.StringOf("satisfaction_ratings[i].id")
reason = jResp.StringOf("satisfaction_ratings[i].reason")
reason_code = jResp.StringOf("satisfaction_ratings[i].reason_code")
reason_id = jResp.StringOf("satisfaction_ratings[i].reason_id")
updated_at = jResp.StringOf("satisfaction_ratings[i].updated_at")
url = jResp.StringOf("satisfaction_ratings[i].url")
i = i + 1
Loop
%>
</body>
</html>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/satisfaction_ratings
Postman Collection Item JSON
{
"name": "List Satisfaction Ratings",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/satisfaction_ratings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"satisfaction_ratings"
]
},
"description": "#### Allowed For\n* Agents\n\n#### Filters\n\n| Parameter | Value\n| ---------- | -----\n| score | offered, unoffered, received, received\\_with\\_comment, received\\_without\\_comment,<br/>good, good\\_with\\_comment, good\\_without\\_comment,<br/>bad, bad\\_with\\_comment, bad\\_without\\_comment\n| start_time | Time of the oldest satisfaction rating, as a [Unix epoch time](https://www.epochconverter.com/)\n| end_time | Time of the most recent satisfaction rating, as a [Unix epoch time](https://www.epochconverter.com/)\n\nIf you specify an unqualified score such as `good`, the results include all the records with and without comments.\n\nExamples:\n\n* `/api/v2/satisfaction_ratings.json?score=bad`\n* `/api/v2/satisfaction_ratings.json?score=bad&start_time=1498151194`\n* `/api/v2/satisfaction_ratings.json?start_time=1340384793&end_time=1371920793`\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/satisfaction_ratings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"satisfaction_ratings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"satisfaction_ratings\": [\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
