Classic ASP / Support API / Show Changes to Ticket
Back to Collection Items
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<%
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = Server.CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = Server.CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/macros/:macro_id/apply",sbResponseBody)
If (success = 0) Then
Response.Write "<pre>" & Server.HTMLEncode( http.LastErrorText) & "</pre>"
Response.End
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = Server.CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
Response.Write "<pre>" & Server.HTMLEncode( "Response Body:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( jResp.Emit()) & "</pre>"
respStatusCode = http.LastStatus
Response.Write "<pre>" & Server.HTMLEncode( "Response Status Code = " & respStatusCode) & "</pre>"
If (respStatusCode >= 400) Then
Response.Write "<pre>" & Server.HTMLEncode( "Response Header:") & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( http.LastHeader) & "</pre>"
Response.Write "<pre>" & Server.HTMLEncode( "Failed.") & "</pre>"
Response.End
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "result": {
' "ticket": {
' "assignee_id": "<integer>",
' "comment": {
' "body": "<string>",
' "public": "<boolean>",
' "scoped_body": [
' [
' "<string>",
' "<string>"
' ],
' [
' "<string>",
' "<string>"
' ]
' ]
' },
' "fields": {
' "id": "<integer>",
' "value": "<string>"
' },
' "group_id": "<integer>",
' "id": "<integer>",
' "url": "<string>"
' }
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Assignee_id = jResp.StringOf("result.ticket.assignee_id")
Body = jResp.StringOf("result.ticket.comment.body")
v_Public = jResp.StringOf("result.ticket.comment.public")
Id = jResp.StringOf("result.ticket.fields.id")
Value = jResp.StringOf("result.ticket.fields.value")
Group_id = jResp.StringOf("result.ticket.group_id")
TicketId = jResp.StringOf("result.ticket.id")
v_Url = jResp.StringOf("result.ticket.url")
i = 0
count_i = jResp.SizeOfArray("result.ticket.comment.scoped_body")
Do While i < count_i
jResp.I = i
j = 0
count_j = jResp.SizeOfArray("result.ticket.comment.scoped_body[i]")
Do While j < count_j
jResp.J = j
strVal = jResp.StringOf("result.ticket.comment.scoped_body[i][j]")
j = j + 1
Loop
i = i + 1
Loop
%>
</body>
</html>
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/macros/:macro_id/apply
Postman Collection Item JSON
{
"name": "Show Changes to Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "macro_id",
"value": "<integer>"
}
]
},
"description": "Returns the changes the macro would make to a ticket. It doesn't actually\nchange a ticket. You can use the response data in a subsequent API call\nto the [Tickets](/api-reference/ticketing/tickets/tickets/) endpoint to update the ticket.\n\nThe response includes only the ticket fields that would be changed by the\nmacro. To get the full ticket object after the macro is applied,\nsee [Show Ticket After Changes](#show-ticket-after-changes).\n\n#### Allowed For\n* Agents\n"
},
"response": [
{
"name": "Success Response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"macros",
":macro_id",
"apply"
],
"variable": [
{
"key": "macro_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"result\": {\n \"ticket\": {\n \"assignee_id\": \"<integer>\",\n \"comment\": {\n \"body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"scoped_body\": [\n [\n \"<string>\",\n \"<string>\"\n ],\n [\n \"<string>\",\n \"<string>\"\n ]\n ]\n },\n \"fields\": {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"url\": \"<string>\"\n }\n }\n}"
}
]
}
