Chilkat Online Tools

Android / Support API / Create a Satisfaction Rating

Back to Collection Items

// Important: Don't forget to include the call to System.loadLibrary
// as shown at the bottom of this code sample.
package com.test;

import android.app.Activity;
import com.chilkatsoft.*;

import android.widget.TextView;
import android.os.Bundle;

public class SimpleActivity extends Activity {

  private static final String TAG = "Chilkat";

  // Called when the activity is first created.
  @Override
  public void onCreate(Bundle savedInstanceState) {
    super.onCreate(savedInstanceState);

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttp http = new CkHttp();
    boolean success;

    http.put_BasicAuth(true);
    http.put_Login("login");
    http.put_Password("password");

    http.SetRequestHeader("Accept","application/json");

    CkHttpResponse resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating");
    if (http.get_LastMethodSuccess() == false) {
        Log.i(TAG, http.lastErrorText());
        return;
        }

    CkStringBuilder sbResponseBody = new CkStringBuilder();
    resp.GetBodySb(sbResponseBody);

    CkJsonObject jResp = new CkJsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    Log.i(TAG, "Response Body:");
    Log.i(TAG, jResp.emit());

    int respStatusCode = resp.get_StatusCode();
    Log.i(TAG, "Response Status Code = " + String.valueOf(respStatusCode));
    if (respStatusCode >= 400) {
        Log.i(TAG, "Response Header:");
        Log.i(TAG, resp.header());
        Log.i(TAG, "Failed.");

        return;
        }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "satisfaction_rating": [
    //     {
    //       "assignee_id": "<integer>",
    //       "group_id": "<integer>",
    //       "requester_id": "<integer>",
    //       "ticket_id": "<integer>",
    //       "score": "<string>",
    //       "comment": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "reason_code": "<integer>",
    //       "reason_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     },
    //     {
    //       "assignee_id": "<integer>",
    //       "group_id": "<integer>",
    //       "requester_id": "<integer>",
    //       "ticket_id": "<integer>",
    //       "score": "<string>",
    //       "comment": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "reason_code": "<integer>",
    //       "reason_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    String assignee_id;
    String group_id;
    String requester_id;
    String ticket_id;
    String score;
    String comment;
    String created_at;
    String id;
    String reason;
    String reason_code;
    String reason_id;
    String updated_at;
    String url;

    int i = 0;
    int count_i = jResp.SizeOfArray("satisfaction_rating");
    while (i < count_i) {
        jResp.put_I(i);
        assignee_id = jResp.stringOf("satisfaction_rating[i].assignee_id");
        group_id = jResp.stringOf("satisfaction_rating[i].group_id");
        requester_id = jResp.stringOf("satisfaction_rating[i].requester_id");
        ticket_id = jResp.stringOf("satisfaction_rating[i].ticket_id");
        score = jResp.stringOf("satisfaction_rating[i].score");
        comment = jResp.stringOf("satisfaction_rating[i].comment");
        created_at = jResp.stringOf("satisfaction_rating[i].created_at");
        id = jResp.stringOf("satisfaction_rating[i].id");
        reason = jResp.stringOf("satisfaction_rating[i].reason");
        reason_code = jResp.stringOf("satisfaction_rating[i].reason_code");
        reason_id = jResp.stringOf("satisfaction_rating[i].reason_id");
        updated_at = jResp.stringOf("satisfaction_rating[i].updated_at");
        url = jResp.stringOf("satisfaction_rating[i].url");
        i = i + 1;
        }


  }

  static {
      System.loadLibrary("chilkat");

      // Note: If the incorrect library name is passed to System.loadLibrary,
      // then you will see the following error message at application startup:
      //"The application <your-application-name> has stopped unexpectedly. Please try again."
  }
}

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating

Postman Collection Item JSON

{
  "name": "Create a Satisfaction Rating",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "satisfaction_rating"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "satisfaction_rating"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"satisfaction_rating\": [\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}