Android / Support API / Update Request
Back to Collection Items
// Important: Don't forget to include the call to System.loadLibrary
// as shown at the bottom of this code sample.
package com.test;
import android.app.Activity;
import com.chilkatsoft.*;
import android.widget.TextView;
import android.os.Bundle;
public class SimpleActivity extends Activity {
private static final String TAG = "Chilkat";
// Called when the activity is first created.
@Override
public void onCreate(Bundle savedInstanceState) {
super.onCreate(savedInstanceState);
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http = new CkHttp();
boolean success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
http.SetRequestHeader("Accept","application/json");
CkHttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/requests/:request_id");
if (http.get_LastMethodSuccess() == false) {
Log.i(TAG, http.lastErrorText());
return;
}
CkStringBuilder sbResponseBody = new CkStringBuilder();
resp.GetBodySb(sbResponseBody);
CkJsonObject jResp = new CkJsonObject();
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
Log.i(TAG, "Response Body:");
Log.i(TAG, jResp.emit());
int respStatusCode = resp.get_StatusCode();
Log.i(TAG, "Response Status Code = " + String.valueOf(respStatusCode));
if (respStatusCode >= 400) {
Log.i(TAG, "Response Header:");
Log.i(TAG, resp.header());
Log.i(TAG, "Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "request": {
// "subject": "<string>",
// "assignee_id": "<integer>",
// "can_be_solved_by_me": "<boolean>",
// "collaborator_ids": [
// "<integer>",
// "<integer>"
// ],
// "created_at": "<dateTime>",
// "custom_fields": [
// {
// "id": "<integer>",
// "value": "<string>"
// },
// {
// "id": "<integer>",
// "value": "<string>"
// }
// ],
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": [
// "<integer>",
// "<integer>"
// ],
// "followup_source_id": "<integer>",
// "group_id": "<integer>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "organization_id": "<integer>",
// "priority": "<string>",
// "recipient": "<string>",
// "requester_id": "<integer>",
// "solved": "<boolean>",
// "status": "<string>",
// "ticket_form_id": "<integer>",
// "type": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "est__": false
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
String strVal;
String id;
String value;
String Subject = jResp.stringOf("request.subject");
String Assignee_id = jResp.stringOf("request.assignee_id");
String Can_be_solved_by_me = jResp.stringOf("request.can_be_solved_by_me");
String Created_at = jResp.stringOf("request.created_at");
String Custom_status_id = jResp.stringOf("request.custom_status_id");
String Description = jResp.stringOf("request.description");
String Due_at = jResp.stringOf("request.due_at");
String Followup_source_id = jResp.stringOf("request.followup_source_id");
String Group_id = jResp.stringOf("request.group_id");
String Id = jResp.stringOf("request.id");
String Is_public = jResp.stringOf("request.is_public");
String Organization_id = jResp.stringOf("request.organization_id");
String Priority = jResp.stringOf("request.priority");
String Recipient = jResp.stringOf("request.recipient");
String Requester_id = jResp.stringOf("request.requester_id");
String Solved = jResp.stringOf("request.solved");
String Status = jResp.stringOf("request.status");
String Ticket_form_id = jResp.stringOf("request.ticket_form_id");
String v_Type = jResp.stringOf("request.type");
String Updated_at = jResp.stringOf("request.updated_at");
String v_Url = jResp.stringOf("request.url");
String Channel = jResp.stringOf("request.via.channel");
boolean Est__ = jResp.BoolOf("request.via.source.est__");
int i = 0;
int count_i = jResp.SizeOfArray("request.collaborator_ids");
while (i < count_i) {
jResp.put_I(i);
strVal = jResp.stringOf("request.collaborator_ids[i]");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("request.custom_fields");
while (i < count_i) {
jResp.put_I(i);
id = jResp.stringOf("request.custom_fields[i].id");
value = jResp.stringOf("request.custom_fields[i].value");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("request.email_cc_ids");
while (i < count_i) {
jResp.put_I(i);
strVal = jResp.stringOf("request.email_cc_ids[i]");
i = i + 1;
}
}
static {
System.loadLibrary("chilkat");
// Note: If the incorrect library name is passed to System.loadLibrary,
// then you will see the following error message at application startup:
//"The application <your-application-name> has stopped unexpectedly. Please try again."
}
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/:request_id
Postman Collection Item JSON
{
"name": "Update Request",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id",
"value": "<integer>"
}
]
},
"description": "Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.\n\n#### Writable properties\nThis endpoint can only update the following properties in the request.\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ---------------------------------------------------- |\n| comment | object | no | Adds a comment to the request. See [Request comments](#request-comments) |\n| solved | boolean | no | Marks the request as solved. Example: `{\"request\": {\"solved\": \"true\"}}` |\n| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See [Adding collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#adding-collaborators) |\n\n#### Allowed For\n\n* End users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"request\": {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"est__\": false\n }\n }\n }\n}"
}
]
}
