Chilkat Online Tools

C / Support API / Ticket Related Information

Back to Collection Items

#include <C_CkHttp.h>
#include <C_CkStringBuilder.h>
#include <C_CkJsonObject.h>

void ChilkatSample(void)
    {
    HCkHttp http;
    BOOL success;
    HCkStringBuilder sbResponseBody;
    HCkJsonObject jResp;
    int respStatusCode;
    const char *strVal;
    const char *from_archive;
    const char *incidents;
    const char *topic_id;
    int Dolor__1;
    BOOL Commodo4b;
    int i;
    int count_i;

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    http = CkHttp_Create();

    CkHttp_putBasicAuth(http,TRUE);
    CkHttp_putLogin(http,"login");
    CkHttp_putPassword(http,"password");

    CkHttp_SetRequestHeader(http,"Accept","application/json");

    sbResponseBody = CkStringBuilder_Create();
    success = CkHttp_QuickGetSb(http,"https://example.zendesk.com/api/v2/tickets/:ticket_id/related",sbResponseBody);
    if (success == FALSE) {
        printf("%s\n",CkHttp_lastErrorText(http));
        CkHttp_Dispose(http);
        CkStringBuilder_Dispose(sbResponseBody);
        return;
    }

    jResp = CkJsonObject_Create();
    CkJsonObject_LoadSb(jResp,sbResponseBody);
    CkJsonObject_putEmitCompact(jResp,FALSE);

    printf("Response Body:\n");
    printf("%s\n",CkJsonObject_emit(jResp));

    respStatusCode = CkHttp_getLastStatus(http);
    printf("Response Status Code = %d\n",respStatusCode);
    if (respStatusCode >= 400) {
        printf("Response Header:\n");
        printf("%s\n",CkHttp_lastHeader(http));
        printf("Failed.\n");
        CkHttp_Dispose(http);
        CkStringBuilder_Dispose(sbResponseBody);
        CkJsonObject_Dispose(jResp);
        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "followup_source_ids": [
    //     "<string>",
    //     "<string>"
    //   ],
    //   "from_archive": "<boolean>",
    //   "incidents": "<integer>",
    //   "topic_id": "<string>",
    //   "twitter": {
    //     "dolor__1": 77550121,
    //     "commodo4b": true
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    from_archive = CkJsonObject_stringOf(jResp,"from_archive");
    incidents = CkJsonObject_stringOf(jResp,"incidents");
    topic_id = CkJsonObject_stringOf(jResp,"topic_id");
    Dolor__1 = CkJsonObject_IntOf(jResp,"twitter.dolor__1");
    Commodo4b = CkJsonObject_BoolOf(jResp,"twitter.commodo4b");
    i = 0;
    count_i = CkJsonObject_SizeOfArray(jResp,"followup_source_ids");
    while (i < count_i) {
        CkJsonObject_putI(jResp,i);
        strVal = CkJsonObject_stringOf(jResp,"followup_source_ids[i]");
        i = i + 1;
    }



    CkHttp_Dispose(http);
    CkStringBuilder_Dispose(sbResponseBody);
    CkJsonObject_Dispose(jResp);

    }

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/related

Postman Collection Item JSON

{
  "name": "Ticket Related Information",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "related"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "The request returns a data object with the following properties:\n\n| Name                | Type    | Comment\n| ------------------- | ------- | -------\n| topic_id            | string  | Related topic in the Web portal (deprecated feature)\n| followup_source_ids | array   | Sources to follow up\n| from_archive        | boolean | Is true if the current ticket is archived\n| incidents           | integer | A count of related incident occurrences\n| twitter             | object  | Twitter information associated with the ticket\n\n#### Allowed For\n\n* Agents"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "related"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"followup_source_ids\": [\n    \"<string>\",\n    \"<string>\"\n  ],\n  \"from_archive\": \"<boolean>\",\n  \"incidents\": \"<integer>\",\n  \"topic_id\": \"<string>\",\n  \"twitter\": {\n    \"dolor__1\": 77550121,\n    \"commodo4b\": true\n  }\n}"
    }
  ]
}