C / Support API / Redact String in Comment
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#include <C_CkHttp.h>
#include <C_CkHttpResponse.h>
#include <C_CkStringBuilder.h>
#include <C_CkJsonObject.h>
void ChilkatSample(void)
{
HCkHttp http;
BOOL success;
HCkHttpResponse resp;
HCkStringBuilder sbResponseBody;
HCkJsonObject jResp;
int respStatusCode;
const char *content_type;
const char *content_url;
const char *deleted;
const char *file_name;
const char *height;
const char *id;
const char *inline;
const char *malware_access_override;
const char *malware_scan_result;
const char *mapped_content_url;
const char *size;
const char *url;
const char *width;
int j;
int count_j;
const char *strVal;
const char *Audit_id;
const char *Author_id;
const char *Body;
const char *Created_at;
const char *Html_body;
const char *Id;
const char *Aliquipf9_;
const char *Plain_body;
const char *v_Public;
const char *v_Type;
const char *Channel;
int Mollit8;
int i;
int count_i;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttp_Create();
CkHttp_putBasicAuth(http,TRUE);
CkHttp_putLogin(http,"login");
CkHttp_putPassword(http,"password");
CkHttp_SetRequestHeader(http,"Accept","application/json");
resp = CkHttp_QuickRequest(http,"PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact");
if (CkHttp_getLastMethodSuccess(http) == FALSE) {
printf("%s\n",CkHttp_lastErrorText(http));
CkHttp_Dispose(http);
return;
}
sbResponseBody = CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,FALSE);
printf("Response Body:\n");
printf("%s\n",CkJsonObject_emit(jResp));
respStatusCode = CkHttpResponse_getStatusCode(resp);
printf("Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
printf("Response Header:\n");
printf("%s\n",CkHttpResponse_header(resp));
printf("Failed.\n");
CkHttpResponse_Dispose(resp);
CkHttp_Dispose(http);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
return;
}
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "aliquipf9_": 29396975.17451787
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "mollit8": -84219258
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
Audit_id = CkJsonObject_stringOf(jResp,"comment.audit_id");
Author_id = CkJsonObject_stringOf(jResp,"comment.author_id");
Body = CkJsonObject_stringOf(jResp,"comment.body");
Created_at = CkJsonObject_stringOf(jResp,"comment.created_at");
Html_body = CkJsonObject_stringOf(jResp,"comment.html_body");
Id = CkJsonObject_stringOf(jResp,"comment.id");
Aliquipf9_ = CkJsonObject_stringOf(jResp,"comment.metadata.aliquipf9_");
Plain_body = CkJsonObject_stringOf(jResp,"comment.plain_body");
v_Public = CkJsonObject_stringOf(jResp,"comment.public");
v_Type = CkJsonObject_stringOf(jResp,"comment.type");
Channel = CkJsonObject_stringOf(jResp,"comment.via.channel");
Mollit8 = CkJsonObject_IntOf(jResp,"comment.via.source.mollit8");
i = 0;
count_i = CkJsonObject_SizeOfArray(jResp,"comment.attachments");
while (i < count_i) {
CkJsonObject_putI(jResp,i);
content_type = CkJsonObject_stringOf(jResp,"comment.attachments[i].content_type");
content_url = CkJsonObject_stringOf(jResp,"comment.attachments[i].content_url");
deleted = CkJsonObject_stringOf(jResp,"comment.attachments[i].deleted");
file_name = CkJsonObject_stringOf(jResp,"comment.attachments[i].file_name");
height = CkJsonObject_stringOf(jResp,"comment.attachments[i].height");
id = CkJsonObject_stringOf(jResp,"comment.attachments[i].id");
inline = CkJsonObject_stringOf(jResp,"comment.attachments[i].inline");
malware_access_override = CkJsonObject_stringOf(jResp,"comment.attachments[i].malware_access_override");
malware_scan_result = CkJsonObject_stringOf(jResp,"comment.attachments[i].malware_scan_result");
mapped_content_url = CkJsonObject_stringOf(jResp,"comment.attachments[i].mapped_content_url");
size = CkJsonObject_stringOf(jResp,"comment.attachments[i].size");
url = CkJsonObject_stringOf(jResp,"comment.attachments[i].url");
width = CkJsonObject_stringOf(jResp,"comment.attachments[i].width");
j = 0;
count_j = CkJsonObject_SizeOfArray(jResp,"comment.attachments[i].thumbnails");
while (j < count_j) {
CkJsonObject_putJ(jResp,j);
content_type = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].content_type");
content_url = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].content_url");
deleted = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].deleted");
file_name = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].file_name");
height = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].height");
id = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].id");
inline = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].inline");
malware_access_override = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].malware_access_override");
malware_scan_result = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].malware_scan_result");
mapped_content_url = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].mapped_content_url");
size = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].size");
url = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].url");
width = CkJsonObject_stringOf(jResp,"comment.attachments[i].thumbnails[j].width");
j = j + 1;
}
i = i + 1;
}
i = 0;
count_i = CkJsonObject_SizeOfArray(jResp,"comment.uploads");
while (i < count_i) {
CkJsonObject_putI(jResp,i);
strVal = CkJsonObject_stringOf(jResp,"comment.uploads[i]");
i = i + 1;
}
CkHttp_Dispose(http);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact
Postman Collection Item JSON
{
"name": "Redact String in Comment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the ▇ symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}
