C / Support API / Incremental Ticket Export, Cursor Based
Back to Collection Items
#include <C_CkHttp.h>
#include <C_CkJsonObject.h>
#include <C_CkHttpResponse.h>
#include <C_CkStringBuilder.h>
void ChilkatSample(void)
{
HCkHttp http;
BOOL success;
HCkJsonObject queryParams;
HCkHttpResponse resp;
HCkStringBuilder sbResponseBody;
HCkJsonObject jResp;
int respStatusCode;
const char *requester_id;
const char *allow_attachments;
const char *allow_channelback;
const char *assignee_email;
const char *assignee_id;
const char *attribute_value_ids;
const char *brand_id;
const char *collaborator_ids;
const char *created_at;
const char *custom_fields;
const char *custom_status_id;
const char *description;
const char *due_at;
const char *email_cc_ids;
const char *external_id;
const char *follower_ids;
const char *followup_ids;
const char *forum_topic_id;
const char *from_messaging_channel;
const char *group_id;
const char *has_incidents;
const char *id;
const char *is_public;
const char *macro_id;
const char *macro_ids;
const char *organization_id;
const char *priority;
const char *problem_id;
const char *raw_subject;
const char *recipient;
const char *safe_update;
int Non9;
const char *Eiusmod_3;
const char *sharing_agreement_ids;
const char *status;
const char *subject;
const char *submitter_id;
const char *tags;
const char *ticket_form_id;
const char *v_type;
const char *updated_at;
const char *updated_stamp;
const char *url;
const char *Channel;
int In4;
const char *In57;
const char *via_followup_source_id;
const char *via_id;
const char *Id_b;
int Ea___9;
int j;
int count_j;
const char *email;
const char *name;
const char *after_cursor;
const char *after_url;
const char *before_cursor;
const char *before_url;
const char *end_of_stream;
int i;
int count_i;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttp_Create();
CkHttp_putBasicAuth(http,TRUE);
CkHttp_putLogin(http,"login");
CkHttp_putPassword(http,"password");
queryParams = CkJsonObject_Create();
CkJsonObject_UpdateString(queryParams,"start_time","<integer>");
CkJsonObject_UpdateString(queryParams,"cursor","<string>");
CkHttp_SetRequestHeader(http,"Accept","application/json");
resp = CkHttp_QuickRequestParams(http,"GET","https://example.zendesk.com/api/v2/incremental/tickets/cursor",queryParams);
if (CkHttp_getLastMethodSuccess(http) == FALSE) {
printf("%s\n",CkHttp_lastErrorText(http));
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
return;
}
sbResponseBody = CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,FALSE);
printf("Response Body:\n");
printf("%s\n",CkJsonObject_emit(jResp));
respStatusCode = CkHttpResponse_getStatusCode(resp);
printf("Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
printf("Response Header:\n");
printf("%s\n",CkHttpResponse_header(resp));
printf("Failed.\n");
CkHttpResponse_Dispose(resp);
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
return;
}
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "after_cursor": "<string>",
// "after_url": "<string>",
// "before_cursor": "<string>",
// "before_url": "<string>",
// "end_of_stream": "<boolean>",
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "non9": 3831085,
// "eiusmod_3": 57077767.014250696
// },
// "sharing_agreement_ids": "<array>",
// "status": "solved",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "in4": 87803065,
// "in57": "velit ipsum"
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "id_b": "qui dolore"
// },
// "sharing_agreement_ids": "<array>",
// "status": "pending",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ea___9": -17544125
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
after_cursor = CkJsonObject_stringOf(jResp,"after_cursor");
after_url = CkJsonObject_stringOf(jResp,"after_url");
before_cursor = CkJsonObject_stringOf(jResp,"before_cursor");
before_url = CkJsonObject_stringOf(jResp,"before_url");
end_of_stream = CkJsonObject_stringOf(jResp,"end_of_stream");
i = 0;
count_i = CkJsonObject_SizeOfArray(jResp,"tickets");
while (i < count_i) {
CkJsonObject_putI(jResp,i);
requester_id = CkJsonObject_stringOf(jResp,"tickets[i].requester_id");
allow_attachments = CkJsonObject_stringOf(jResp,"tickets[i].allow_attachments");
allow_channelback = CkJsonObject_stringOf(jResp,"tickets[i].allow_channelback");
assignee_email = CkJsonObject_stringOf(jResp,"tickets[i].assignee_email");
assignee_id = CkJsonObject_stringOf(jResp,"tickets[i].assignee_id");
attribute_value_ids = CkJsonObject_stringOf(jResp,"tickets[i].attribute_value_ids");
brand_id = CkJsonObject_stringOf(jResp,"tickets[i].brand_id");
collaborator_ids = CkJsonObject_stringOf(jResp,"tickets[i].collaborator_ids");
created_at = CkJsonObject_stringOf(jResp,"tickets[i].created_at");
custom_fields = CkJsonObject_stringOf(jResp,"tickets[i].custom_fields");
custom_status_id = CkJsonObject_stringOf(jResp,"tickets[i].custom_status_id");
description = CkJsonObject_stringOf(jResp,"tickets[i].description");
due_at = CkJsonObject_stringOf(jResp,"tickets[i].due_at");
email_cc_ids = CkJsonObject_stringOf(jResp,"tickets[i].email_cc_ids");
external_id = CkJsonObject_stringOf(jResp,"tickets[i].external_id");
follower_ids = CkJsonObject_stringOf(jResp,"tickets[i].follower_ids");
followup_ids = CkJsonObject_stringOf(jResp,"tickets[i].followup_ids");
forum_topic_id = CkJsonObject_stringOf(jResp,"tickets[i].forum_topic_id");
from_messaging_channel = CkJsonObject_stringOf(jResp,"tickets[i].from_messaging_channel");
group_id = CkJsonObject_stringOf(jResp,"tickets[i].group_id");
has_incidents = CkJsonObject_stringOf(jResp,"tickets[i].has_incidents");
id = CkJsonObject_stringOf(jResp,"tickets[i].id");
is_public = CkJsonObject_stringOf(jResp,"tickets[i].is_public");
macro_id = CkJsonObject_stringOf(jResp,"tickets[i].macro_id");
macro_ids = CkJsonObject_stringOf(jResp,"tickets[i].macro_ids");
organization_id = CkJsonObject_stringOf(jResp,"tickets[i].organization_id");
priority = CkJsonObject_stringOf(jResp,"tickets[i].priority");
problem_id = CkJsonObject_stringOf(jResp,"tickets[i].problem_id");
raw_subject = CkJsonObject_stringOf(jResp,"tickets[i].raw_subject");
recipient = CkJsonObject_stringOf(jResp,"tickets[i].recipient");
safe_update = CkJsonObject_stringOf(jResp,"tickets[i].safe_update");
Non9 = CkJsonObject_IntOf(jResp,"tickets[i].satisfaction_rating.non9");
Eiusmod_3 = CkJsonObject_stringOf(jResp,"tickets[i].satisfaction_rating.eiusmod_3");
sharing_agreement_ids = CkJsonObject_stringOf(jResp,"tickets[i].sharing_agreement_ids");
status = CkJsonObject_stringOf(jResp,"tickets[i].status");
subject = CkJsonObject_stringOf(jResp,"tickets[i].subject");
submitter_id = CkJsonObject_stringOf(jResp,"tickets[i].submitter_id");
tags = CkJsonObject_stringOf(jResp,"tickets[i].tags");
ticket_form_id = CkJsonObject_stringOf(jResp,"tickets[i].ticket_form_id");
v_type = CkJsonObject_stringOf(jResp,"tickets[i].type");
updated_at = CkJsonObject_stringOf(jResp,"tickets[i].updated_at");
updated_stamp = CkJsonObject_stringOf(jResp,"tickets[i].updated_stamp");
url = CkJsonObject_stringOf(jResp,"tickets[i].url");
Channel = CkJsonObject_stringOf(jResp,"tickets[i].via.channel");
In4 = CkJsonObject_IntOf(jResp,"tickets[i].via.source.in4");
In57 = CkJsonObject_stringOf(jResp,"tickets[i].via.source.in57");
via_followup_source_id = CkJsonObject_stringOf(jResp,"tickets[i].via_followup_source_id");
via_id = CkJsonObject_stringOf(jResp,"tickets[i].via_id");
Id_b = CkJsonObject_stringOf(jResp,"tickets[i].satisfaction_rating.id_b");
Ea___9 = CkJsonObject_IntOf(jResp,"tickets[i].via.source.ea___9");
j = 0;
count_j = CkJsonObject_SizeOfArray(jResp,"tickets[i].collaborators");
while (j < count_j) {
CkJsonObject_putJ(jResp,j);
email = CkJsonObject_stringOf(jResp,"tickets[i].collaborators[j].email");
name = CkJsonObject_stringOf(jResp,"tickets[i].collaborators[j].name");
j = j + 1;
}
i = i + 1;
}
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
}
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-d "cursor=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets/cursor
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Cursor Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets/cursor?start_time=<integer>&cursor=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets",
"cursor"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
},
{
"key": "cursor",
"value": "<string>",
"description": "The cursor pointer to work with for all subsequent exports after the initial request"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports cursor-based incremental exports.\nCursor-based exports are highly encouraged because they provide more consistent performance and\nresponse body sizes. For more information, see [Cursor-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#cursor-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\n\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets/cursor?start_time=<integer>&cursor=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets",
"cursor"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
},
{
"key": "cursor",
"value": "<string>",
"description": "The cursor pointer to work with for all subsequent exports after the initial request"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"after_cursor\": \"<string>\",\n \"after_url\": \"<string>\",\n \"before_cursor\": \"<string>\",\n \"before_url\": \"<string>\",\n \"end_of_stream\": \"<boolean>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"non9\": 3831085,\n \"eiusmod_3\": 57077767.014250696\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"solved\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"in4\": 87803065,\n \"in57\": \"velit ipsum\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"id_b\": \"qui dolore\"\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ea___9\": -17544125\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
