C / Support API / List Ticket Metric Events
Back to Collection Items
#include <C_CkHttp.h>
#include <C_CkJsonObject.h>
#include <C_CkHttpResponse.h>
#include <C_CkStringBuilder.h>
void ChilkatSample(void)
{
HCkHttp http;
BOOL success;
HCkJsonObject queryParams;
HCkHttpResponse resp;
HCkStringBuilder sbResponseBody;
HCkJsonObject jResp;
int respStatusCode;
const char *id;
const char *instance_id;
const char *metric;
const char *ticket_id;
const char *time;
const char *v_type;
const char *count;
const char *end_time;
const char *next_page;
int i;
int count_i;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttp_Create();
CkHttp_putBasicAuth(http,TRUE);
CkHttp_putLogin(http,"login");
CkHttp_putPassword(http,"password");
queryParams = CkJsonObject_Create();
CkJsonObject_UpdateString(queryParams,"start_time","<integer>");
CkHttp_SetRequestHeader(http,"Accept","application/json");
resp = CkHttp_QuickRequestParams(http,"GET","https://example.zendesk.com/api/v2/incremental/ticket_metric_events",queryParams);
if (CkHttp_getLastMethodSuccess(http) == FALSE) {
printf("%s\n",CkHttp_lastErrorText(http));
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
return;
}
sbResponseBody = CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,FALSE);
printf("Response Body:\n");
printf("%s\n",CkJsonObject_emit(jResp));
respStatusCode = CkHttpResponse_getStatusCode(resp);
printf("Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
printf("Response Header:\n");
printf("%s\n",CkHttpResponse_header(resp));
printf("Failed.\n");
CkHttpResponse_Dispose(resp);
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
return;
}
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metric_events": [
// {
// "id": "<integer>",
// "instance_id": "<integer>",
// "metric": "agent_work_time",
// "ticket_id": "<integer>",
// "time": "<dateTime>",
// "type": "apply_sla"
// },
// {
// "id": "<integer>",
// "instance_id": "<integer>",
// "metric": "pausable_update_time",
// "ticket_id": "<integer>",
// "time": "<dateTime>",
// "type": "pause"
// }
// ],
// "count": "<integer>",
// "end_time": "<integer>",
// "next_page": "<string>"
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
count = CkJsonObject_stringOf(jResp,"count");
end_time = CkJsonObject_stringOf(jResp,"end_time");
next_page = CkJsonObject_stringOf(jResp,"next_page");
i = 0;
count_i = CkJsonObject_SizeOfArray(jResp,"ticket_metric_events");
while (i < count_i) {
CkJsonObject_putI(jResp,i);
id = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].id");
instance_id = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].instance_id");
metric = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].metric");
ticket_id = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].ticket_id");
time = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].time");
v_type = CkJsonObject_stringOf(jResp,"ticket_metric_events[i].type");
i = i + 1;
}
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
}
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_metric_events
Postman Collection Item JSON
{
"name": "List Ticket Metric Events",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_metric_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
}
]
},
"description": "Returns ticket metric events that occurred on or after the start time.\n\nCursor pagination returns a maximum of 100 records per page. Events are listed in chronological order.\n\nIf the results are not paginated, events will be returned as a time-based incremental export.\n\nSee [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports).\n\n#### Pagination\n* Cursor pagination\n* No pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Allowed For\n\n* Admins"
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_metric_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric_events\": [\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"agent_work_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"apply_sla\"\n },\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"pausable_update_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"pause\"\n }\n ],\n \"count\": \"<integer>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\"\n}"
}
]
}
