C / Support API / Update Custom Ticket Status
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#include <C_CkHttp.h>
#include <C_CkJsonObject.h>
#include <C_CkStringBuilder.h>
#include <C_CkHttpResponse.h>
void ChilkatSample(void)
{
HCkHttp http;
BOOL success;
HCkJsonObject json;
HCkStringBuilder sbRequestBody;
HCkHttpResponse resp;
HCkStringBuilder sbResponseBody;
HCkJsonObject jResp;
int respStatusCode;
const char *Status_category;
const char *Agent_label;
const char *Active;
const char *Created_at;
const char *Default;
const char *Description;
const char *End_user_description;
const char *End_user_label;
const char *Id;
const char *Raw_agent_label;
const char *Raw_description;
const char *Raw_end_user_description;
const char *Raw_end_user_label;
const char *Updated_at;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttp_Create();
CkHttp_putBasicAuth(http,TRUE);
CkHttp_putLogin(http,"login");
CkHttp_putPassword(http,"password");
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "custom_status": {
// "active": "<boolean>",
// "agent_label": "<string>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>"
// }
// }
json = CkJsonObject_Create();
CkJsonObject_UpdateString(json,"custom_status.active","<boolean>");
CkJsonObject_UpdateString(json,"custom_status.agent_label","<string>");
CkJsonObject_UpdateString(json,"custom_status.description","<string>");
CkJsonObject_UpdateString(json,"custom_status.end_user_description","<string>");
CkJsonObject_UpdateString(json,"custom_status.end_user_label","<string>");
CkHttp_SetRequestHeader(http,"Content-Type","application/json");
CkHttp_SetRequestHeader(http,"Accept","application/json");
sbRequestBody = CkStringBuilder_Create();
CkJsonObject_EmitSb(json,sbRequestBody);
resp = CkHttp_PTextSb(http,"PUT","https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id",sbRequestBody,"utf-8","application/json",FALSE,FALSE);
if (CkHttp_getLastMethodSuccess(http) == FALSE) {
printf("%s\n",CkHttp_lastErrorText(http));
CkHttp_Dispose(http);
CkJsonObject_Dispose(json);
CkStringBuilder_Dispose(sbRequestBody);
return;
}
sbResponseBody = CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,FALSE);
printf("Response Body:\n");
printf("%s\n",CkJsonObject_emit(jResp));
respStatusCode = CkHttpResponse_getStatusCode(resp);
printf("Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
printf("Response Header:\n");
printf("%s\n",CkHttpResponse_header(resp));
printf("Failed.\n");
CkHttpResponse_Dispose(resp);
CkHttp_Dispose(http);
CkJsonObject_Dispose(json);
CkStringBuilder_Dispose(sbRequestBody);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
return;
}
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_status": {
// "status_category": "open",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
Status_category = CkJsonObject_stringOf(jResp,"custom_status.status_category");
Agent_label = CkJsonObject_stringOf(jResp,"custom_status.agent_label");
Active = CkJsonObject_stringOf(jResp,"custom_status.active");
Created_at = CkJsonObject_stringOf(jResp,"custom_status.created_at");
Default = CkJsonObject_stringOf(jResp,"custom_status.default");
Description = CkJsonObject_stringOf(jResp,"custom_status.description");
End_user_description = CkJsonObject_stringOf(jResp,"custom_status.end_user_description");
End_user_label = CkJsonObject_stringOf(jResp,"custom_status.end_user_label");
Id = CkJsonObject_stringOf(jResp,"custom_status.id");
Raw_agent_label = CkJsonObject_stringOf(jResp,"custom_status.raw_agent_label");
Raw_description = CkJsonObject_stringOf(jResp,"custom_status.raw_description");
Raw_end_user_description = CkJsonObject_stringOf(jResp,"custom_status.raw_end_user_description");
Raw_end_user_label = CkJsonObject_stringOf(jResp,"custom_status.raw_end_user_label");
Updated_at = CkJsonObject_stringOf(jResp,"custom_status.updated_at");
CkHttp_Dispose(http);
CkJsonObject_Dispose(json);
CkStringBuilder_Dispose(sbRequestBody);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
}
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>"
}
}'
https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id
Postman Collection Item JSON
{
"name": "Update Custom Ticket Status",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id",
"value": "<integer>"
}
]
},
"description": "Takes a `custom_status` object that specifies the properties to update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Updated",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
