Chilkat Online Tools

C / Support API / Show Changes to Ticket

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#include <C_CkHttp.h>
#include <C_CkStringBuilder.h>
#include <C_CkJsonObject.h>

void ChilkatSample(void)
    {
    HCkHttp http;
    BOOL success;
    HCkStringBuilder sbResponseBody;
    HCkJsonObject jResp;
    int respStatusCode;
    int j;
    int count_j;
    const char *strVal;
    const char *Assignee_id;
    const char *Body;
    const char *v_Public;
    const char *Id;
    const char *Value;
    const char *Group_id;
    const char *TicketId;
    const char *v_Url;
    int i;
    int count_i;

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    http = CkHttp_Create();

    CkHttp_putBasicAuth(http,TRUE);
    CkHttp_putLogin(http,"login");
    CkHttp_putPassword(http,"password");

    CkHttp_SetRequestHeader(http,"Accept","application/json");

    sbResponseBody = CkStringBuilder_Create();
    success = CkHttp_QuickGetSb(http,"https://example.zendesk.com/api/v2/macros/:macro_id/apply",sbResponseBody);
    if (success == FALSE) {
        printf("%s\n",CkHttp_lastErrorText(http));
        CkHttp_Dispose(http);
        CkStringBuilder_Dispose(sbResponseBody);
        return;
    }

    jResp = CkJsonObject_Create();
    CkJsonObject_LoadSb(jResp,sbResponseBody);
    CkJsonObject_putEmitCompact(jResp,FALSE);

    printf("Response Body:\n");
    printf("%s\n",CkJsonObject_emit(jResp));

    respStatusCode = CkHttp_getLastStatus(http);
    printf("Response Status Code = %d\n",respStatusCode);
    if (respStatusCode >= 400) {
        printf("Response Header:\n");
        printf("%s\n",CkHttp_lastHeader(http));
        printf("Failed.\n");
        CkHttp_Dispose(http);
        CkStringBuilder_Dispose(sbResponseBody);
        CkJsonObject_Dispose(jResp);
        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "result": {
    //     "ticket": {
    //       "assignee_id": "<integer>",
    //       "comment": {
    //         "body": "<string>",
    //         "public": "<boolean>",
    //         "scoped_body": [
    //           [
    //             "<string>",
    //             "<string>"
    //           ],
    //           [
    //             "<string>",
    //             "<string>"
    //           ]
    //         ]
    //       },
    //       "fields": {
    //         "id": "<integer>",
    //         "value": "<string>"
    //       },
    //       "group_id": "<integer>",
    //       "id": "<integer>",
    //       "url": "<string>"
    //     }
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    Assignee_id = CkJsonObject_stringOf(jResp,"result.ticket.assignee_id");
    Body = CkJsonObject_stringOf(jResp,"result.ticket.comment.body");
    v_Public = CkJsonObject_stringOf(jResp,"result.ticket.comment.public");
    Id = CkJsonObject_stringOf(jResp,"result.ticket.fields.id");
    Value = CkJsonObject_stringOf(jResp,"result.ticket.fields.value");
    Group_id = CkJsonObject_stringOf(jResp,"result.ticket.group_id");
    TicketId = CkJsonObject_stringOf(jResp,"result.ticket.id");
    v_Url = CkJsonObject_stringOf(jResp,"result.ticket.url");
    i = 0;
    count_i = CkJsonObject_SizeOfArray(jResp,"result.ticket.comment.scoped_body");
    while (i < count_i) {
        CkJsonObject_putI(jResp,i);
        j = 0;
        count_j = CkJsonObject_SizeOfArray(jResp,"result.ticket.comment.scoped_body[i]");
        while (j < count_j) {
            CkJsonObject_putJ(jResp,j);
            strVal = CkJsonObject_stringOf(jResp,"result.ticket.comment.scoped_body[i][j]");
            j = j + 1;
        }

        i = i + 1;
    }



    CkHttp_Dispose(http);
    CkStringBuilder_Dispose(sbResponseBody);
    CkJsonObject_Dispose(jResp);

    }

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Changes to Ticket",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the changes the macro would make to a ticket. It doesn't actually\nchange a ticket. You can use the response data in a subsequent API call\nto the [Tickets](/api-reference/ticketing/tickets/tickets/) endpoint to update the ticket.\n\nThe response includes only the ticket fields that would be changed by the\nmacro. To get the full ticket object after the macro is applied,\nsee [Show Ticket After Changes](#show-ticket-after-changes).\n\n#### Allowed For\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}