Chilkat Online Tools

ListRealtimeContactAnalysisSegments C# Example

Amazon Connect Contact Lens

// This example requires the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Rest rest = new Chilkat.Rest();
bool success;

Chilkat.AuthAws authAws = new Chilkat.AuthAws();
authAws.AccessKey = "AWS_ACCESS_KEY";
authAws.SecretKey = "AWS_SECRET_KEY";

// Don't forget to change the region to your particular region. (Also make the same change in the call to Connect below.)
authAws.Region = "us-west-2";
authAws.ServiceName = "connect";
// SetAuthAws causes Chilkat to automatically add the following headers: Authorization, X-Amz-Date
rest.SetAuthAws(authAws);

// URL: https://contact-lens.us-west-2.amazonaws.com/
// Use the same region as specified above.
success = rest.Connect("contact-lens.us-west-2.amazonaws.com",443,true,true);
if (success != true) {
    Debug.WriteLine("ConnectFailReason: " + Convert.ToString(rest.ConnectFailReason));
    Debug.WriteLine(rest.LastErrorText);
    return;
}

// The following code creates the JSON request body.
// The JSON created by this code is shown below.

// Use this online tool to generate code from sample JSON:
// Generate Code to Create JSON

Chilkat.JsonObject json = new Chilkat.JsonObject();
json.UpdateString("ContactId","string");
json.UpdateString("InstanceId","string");
json.UpdateInt("MaxResults",123);
json.UpdateString("NextToken","string");

// The JSON request body created by the above code:

// {
//   "ContactId": "string",
//   "InstanceId": "string",
//   "MaxResults": number,
//   "NextToken": "string"
// }

rest.AddHeader("Content-Type","application/x-amz-json-1.1");
rest.AddHeader("X-Amz-Target","ListRealtimeContactAnalysisSegments");

Chilkat.StringBuilder sbRequestBody = new Chilkat.StringBuilder();
json.EmitSb(sbRequestBody);
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = rest.FullRequestSb("POST","/realtime-contact-analysis/analysis-segments",sbRequestBody,sbResponseBody);
if (success != true) {
    Debug.WriteLine(rest.LastErrorText);
    return;
}

int respStatusCode = rest.ResponseStatusCode;
Debug.WriteLine("response status code = " + Convert.ToString(respStatusCode));
if (respStatusCode != 200) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(rest.ResponseHeader);
    Debug.WriteLine("Response Body:");
    Debug.WriteLine(sbResponseBody.GetAsString());
    return;
}

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);

// The following code parses the JSON response.
// A sample JSON response is shown below the sample code.

// Use this online tool to generate parsing code from sample JSON:
// Generate Parsing Code from JSON

int BeginOffsetMillis;
string Content;
int EndOffsetMillis;
string Id;
string ParticipantId;
string ParticipantRole;
string Sentiment;
int j;
int count_j;
string strVal;
int BeginOffsetChar;
int EndOffsetChar;

string NextToken = jResp.StringOf("NextToken");
int i = 0;
int count_i = jResp.SizeOfArray("Segments");
while (i < count_i) {
    jResp.I = i;
    BeginOffsetMillis = jResp.IntOf("Segments[i].Transcript.BeginOffsetMillis");
    Content = jResp.StringOf("Segments[i].Transcript.Content");
    EndOffsetMillis = jResp.IntOf("Segments[i].Transcript.EndOffsetMillis");
    Id = jResp.StringOf("Segments[i].Transcript.Id");
    ParticipantId = jResp.StringOf("Segments[i].Transcript.ParticipantId");
    ParticipantRole = jResp.StringOf("Segments[i].Transcript.ParticipantRole");
    Sentiment = jResp.StringOf("Segments[i].Transcript.Sentiment");
    j = 0;
    count_j = jResp.SizeOfArray("Segments[i].Categories.MatchedCategories");
    while (j < count_j) {
        jResp.J = j;
        strVal = jResp.StringOf("Segments[i].Categories.MatchedCategories[j]");
        j = j + 1;
    }

    j = 0;
    count_j = jResp.SizeOfArray("Segments[i].Categories.MatchedDetails.string.PointsOfInterest");
    while (j < count_j) {
        jResp.J = j;
        BeginOffsetMillis = jResp.IntOf("Segments[i].Categories.MatchedDetails.string.PointsOfInterest[j].BeginOffsetMillis");
        EndOffsetMillis = jResp.IntOf("Segments[i].Categories.MatchedDetails.string.PointsOfInterest[j].EndOffsetMillis");
        j = j + 1;
    }

    j = 0;
    count_j = jResp.SizeOfArray("Segments[i].Transcript.IssuesDetected");
    while (j < count_j) {
        jResp.J = j;
        BeginOffsetChar = jResp.IntOf("Segments[i].Transcript.IssuesDetected[j].CharacterOffsets.BeginOffsetChar");
        EndOffsetChar = jResp.IntOf("Segments[i].Transcript.IssuesDetected[j].CharacterOffsets.EndOffsetChar");
        j = j + 1;
    }

    i = i + 1;
}

// A sample JSON response body parsed by the above code:

// {
//   "NextToken": "string",
//   "Segments": [
//     {
//       "Categories": {
//         "MatchedCategories": [
//           "string"
//         ],
//         "MatchedDetails": {
//           "string": {
//             "PointsOfInterest": [
//               {
//                 "BeginOffsetMillis": number,
//                 "EndOffsetMillis": number
//               }
//             ]
//           }
//         }
//       },
//       "Transcript": {
//         "BeginOffsetMillis": number,
//         "Content": "string",
//         "EndOffsetMillis": number,
//         "Id": "string",
//         "IssuesDetected": [
//           {
//             "CharacterOffsets": {
//               "BeginOffsetChar": number,
//               "EndOffsetChar": number
//             }
//           }
//         ],
//         "ParticipantId": "string",
//         "ParticipantRole": "string",
//         "Sentiment": "string"
//       }
//     }
//   ]
// }