Chilkat Online Tools

Xojo / Support API / Record a new skip for the current user

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader "Accept","application/json"

Dim resp As Chilkat.HttpResponse
resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/skips")
If (http.LastMethodSuccess = False) Then
    System.DebugLog(http.LastErrorText)
    Return
End If

Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())

Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
    System.DebugLog("Response Header:")
    System.DebugLog(resp.Header)
    System.DebugLog("Failed.")

    Return
End If

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "skip": {
//     "created_at": "<dateTime>",
//     "id": "<integer>",
//     "reason": "<string>",
//     "ticket": {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "normal",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "ut_6f": true,
//         "sed_fb1": -48186207
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "pending",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "task",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "officiab": "mollit laborum nulla",
//           "Duisa4": false,
//           "ida": -77800757.90579444
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     },
//     "ticket_id": "<integer>",
//     "updated_at": "<dateTime>",
//     "user_id": "<integer>"
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim email As String
Dim name As String

Dim Created_at As String
Created_at = jResp.StringOf("skip.created_at")
Dim Id As String
Id = jResp.StringOf("skip.id")
Dim Reason As String
Reason = jResp.StringOf("skip.reason")
Dim Requester_id As String
Requester_id = jResp.StringOf("skip.ticket.requester_id")
Dim Allow_attachments As String
Allow_attachments = jResp.StringOf("skip.ticket.allow_attachments")
Dim Allow_channelback As String
Allow_channelback = jResp.StringOf("skip.ticket.allow_channelback")
Dim Assignee_email As String
Assignee_email = jResp.StringOf("skip.ticket.assignee_email")
Dim Assignee_id As String
Assignee_id = jResp.StringOf("skip.ticket.assignee_id")
Dim Attribute_value_ids As String
Attribute_value_ids = jResp.StringOf("skip.ticket.attribute_value_ids")
Dim Brand_id As String
Brand_id = jResp.StringOf("skip.ticket.brand_id")
Dim Collaborator_ids As String
Collaborator_ids = jResp.StringOf("skip.ticket.collaborator_ids")
Dim TicketCreated_at As String
TicketCreated_at = jResp.StringOf("skip.ticket.created_at")
Dim Custom_fields As String
Custom_fields = jResp.StringOf("skip.ticket.custom_fields")
Dim Custom_status_id As String
Custom_status_id = jResp.StringOf("skip.ticket.custom_status_id")
Dim Description As String
Description = jResp.StringOf("skip.ticket.description")
Dim Due_at As String
Due_at = jResp.StringOf("skip.ticket.due_at")
Dim Email_cc_ids As String
Email_cc_ids = jResp.StringOf("skip.ticket.email_cc_ids")
Dim External_id As String
External_id = jResp.StringOf("skip.ticket.external_id")
Dim Follower_ids As String
Follower_ids = jResp.StringOf("skip.ticket.follower_ids")
Dim Followup_ids As String
Followup_ids = jResp.StringOf("skip.ticket.followup_ids")
Dim Forum_topic_id As String
Forum_topic_id = jResp.StringOf("skip.ticket.forum_topic_id")
Dim From_messaging_channel As String
From_messaging_channel = jResp.StringOf("skip.ticket.from_messaging_channel")
Dim Group_id As String
Group_id = jResp.StringOf("skip.ticket.group_id")
Dim Has_incidents As String
Has_incidents = jResp.StringOf("skip.ticket.has_incidents")
Dim TicketId As String
TicketId = jResp.StringOf("skip.ticket.id")
Dim Is_public As String
Is_public = jResp.StringOf("skip.ticket.is_public")
Dim Macro_id As String
Macro_id = jResp.StringOf("skip.ticket.macro_id")
Dim Macro_ids As String
Macro_ids = jResp.StringOf("skip.ticket.macro_ids")
Dim Organization_id As String
Organization_id = jResp.StringOf("skip.ticket.organization_id")
Dim Priority As String
Priority = jResp.StringOf("skip.ticket.priority")
Dim Problem_id As String
Problem_id = jResp.StringOf("skip.ticket.problem_id")
Dim Raw_subject As String
Raw_subject = jResp.StringOf("skip.ticket.raw_subject")
Dim Recipient As String
Recipient = jResp.StringOf("skip.ticket.recipient")
Dim Safe_update As String
Safe_update = jResp.StringOf("skip.ticket.safe_update")
Dim Ut_6f As Boolean
Ut_6f = jResp.BoolOf("skip.ticket.satisfaction_rating.ut_6f")
Dim Sed_fb1 As Int32
Sed_fb1 = jResp.IntOf("skip.ticket.satisfaction_rating.sed_fb1")
Dim Sharing_agreement_ids As String
Sharing_agreement_ids = jResp.StringOf("skip.ticket.sharing_agreement_ids")
Dim Status As String
Status = jResp.StringOf("skip.ticket.status")
Dim Subject As String
Subject = jResp.StringOf("skip.ticket.subject")
Dim Submitter_id As String
Submitter_id = jResp.StringOf("skip.ticket.submitter_id")
Dim Tags As String
Tags = jResp.StringOf("skip.ticket.tags")
Dim Ticket_form_id As String
Ticket_form_id = jResp.StringOf("skip.ticket.ticket_form_id")
Dim v_Type As String
v_Type = jResp.StringOf("skip.ticket.type")
Dim Updated_at As String
Updated_at = jResp.StringOf("skip.ticket.updated_at")
Dim Updated_stamp As String
Updated_stamp = jResp.StringOf("skip.ticket.updated_stamp")
Dim v_Url As String
v_Url = jResp.StringOf("skip.ticket.url")
Dim Channel As String
Channel = jResp.StringOf("skip.ticket.via.channel")
Dim Officiab As String
Officiab = jResp.StringOf("skip.ticket.via.source.officiab")
Dim Duisa4 As Boolean
Duisa4 = jResp.BoolOf("skip.ticket.via.source.Duisa4")
Dim Ida As String
Ida = jResp.StringOf("skip.ticket.via.source.ida")
Dim Via_followup_source_id As String
Via_followup_source_id = jResp.StringOf("skip.ticket.via_followup_source_id")
Dim Via_id As String
Via_id = jResp.StringOf("skip.ticket.via_id")
Dim Ticket_id As String
Ticket_id = jResp.StringOf("skip.ticket_id")
Dim skipUpdated_at As String
skipUpdated_at = jResp.StringOf("skip.updated_at")
Dim User_id As String
User_id = jResp.StringOf("skip.user_id")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("skip.ticket.collaborators")
While i < count_i
    jResp.I = i
    email = jResp.StringOf("skip.ticket.collaborators[i].email")
    name = jResp.StringOf("skip.ticket.collaborators[i].name")
    i = i + 1
Wend

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/skips

Postman Collection Item JSON

{
  "name": "Record a new skip for the current user",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/skips",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "skips"
      ]
    },
    "description": "Record a new ticket skip for the current user.\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/skips",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "skips"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"skip\": {\n    \"created_at\": \"<dateTime>\",\n    \"id\": \"<integer>\",\n    \"reason\": \"<string>\",\n    \"ticket\": {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"normal\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"ut_6f\": true,\n        \"sed_fb1\": -48186207\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"pending\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"task\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"officiab\": \"mollit laborum nulla\",\n          \"Duisa4\": false,\n          \"ida\": -77800757.90579444\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    \"ticket_id\": \"<integer>\",\n    \"updated_at\": \"<dateTime>\",\n    \"user_id\": \"<integer>\"\n  }\n}"
    }
  ]
}