Chilkat Online Tools

Xojo / Support API / Update Account Settings

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader "Accept","application/json"

Dim resp As Chilkat.HttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/account/settings")
If (http.LastMethodSuccess = False) Then
    System.DebugLog(http.LastErrorText)
    Return
End If

Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())

Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
    System.DebugLog("Response Header:")
    System.DebugLog(resp.Header)
    System.DebugLog("Failed.")

    Return
End If

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "settings": {
//     "active_features": {
//       "advanced_analytics": "<boolean>",
//       "agent_forwarding": "<boolean>",
//       "allow_ccs": "<boolean>",
//       "allow_email_template_customization": "<boolean>",
//       "automatic_answers": "<boolean>",
//       "bcc_archiving": "<boolean>",
//       "benchmark_opt_out": "<boolean>",
//       "business_hours": "<boolean>",
//       "chat": "<boolean>",
//       "chat_about_my_ticket": "<boolean>",
//       "csat_reason_code": "<boolean>",
//       "custom_dkim_domain": "<boolean>",
//       "customer_context_as_default": "<boolean>",
//       "customer_satisfaction": "<boolean>",
//       "dynamic_contents": "<boolean>",
//       "explore": "<boolean>",
//       "explore_on_support_ent_plan": "<boolean>",
//       "explore_on_support_pro_plan": "<boolean>",
//       "facebook": "<boolean>",
//       "facebook_login": "<boolean>",
//       "fallback_composer": "<boolean>",
//       "forum_analytics": "<boolean>",
//       "good_data_and_explore": "<boolean>",
//       "google_login": "<boolean>",
//       "insights": "<boolean>",
//       "is_abusive": "<boolean>",
//       "light_agents": "<boolean>",
//       "markdown": "<boolean>",
//       "on_hold_status": "<boolean>",
//       "rich_content_in_emails": "<boolean>",
//       "sandbox": "<boolean>",
//       "satisfaction_prediction": "<boolean>",
//       "suspended_ticket_notification": "<boolean>",
//       "ticket_forms": "<boolean>",
//       "ticket_tagging": "<boolean>",
//       "topic_suggestion": "<boolean>",
//       "twitter": "<boolean>",
//       "twitter_login": "<boolean>",
//       "user_org_fields": "<boolean>",
//       "user_tagging": "<boolean>",
//       "voice": "<boolean>"
//     },
//     "agents": {
//       "agent_workspace": "<boolean>",
//       "aw_self_serve_migration_enabled": "<boolean>",
//       "focus_mode": "<boolean>",
//       "idle_timeout_enabled": "<boolean>",
//       "unified_agent_statuses": "<boolean>"
//     },
//     "api": {
//       "accepted_api_agreement": "<boolean>",
//       "api_password_access": "<string>",
//       "api_token_access": "<string>"
//     },
//     "apps": {
//       "create_private": "<boolean>",
//       "create_public": "<boolean>",
//       "use": "<boolean>"
//     },
//     "billing": {
//       "backend": "<string>"
//     },
//     "branding": {
//       "favicon_url": "<string>",
//       "header_color": "<string>",
//       "header_logo_url": "<string>",
//       "page_background_color": "<string>",
//       "tab_background_color": "<string>",
//       "text_color": "<string>"
//     },
//     "brands": {
//       "default_brand_id": "<integer>",
//       "require_brand_on_new_tickets": "<boolean>"
//     },
//     "cdn": {
//       "cdn_provider": "<string>",
//       "fallback_cdn_provider": "<string>",
//       "hosts": [
//         {
//           "name": "<string>",
//           "url": "<string>"
//         },
//         {
//           "name": "<string>",
//           "url": "<string>"
//         }
//       ]
//     },
//     "chat": {
//       "available": "<boolean>",
//       "enabled": "<boolean>",
//       "integrated": "<boolean>",
//       "maximum_request_count": "<integer>",
//       "welcome_message": "<string>"
//     },
//     "cross_sell": {
//       "show_chat_tooltip": "<boolean>",
//       "xsell_source": "<string>"
//     },
//     "gooddata_advanced_analytics": {
//       "enabled": "<boolean>"
//     },
//     "google_apps": {
//       "has_google_apps": "<boolean>",
//       "has_google_apps_admin": "<boolean>"
//     },
//     "groups": {
//       "check_group_name_uniqueness": "<boolean>"
//     },
//     "limits": {
//       "attachment_size": "<integer>"
//     },
//     "localization": {
//       "locale_ids": [
//         "<integer>",
//         "<integer>"
//       ]
//     },
//     "lotus": {
//       "pod_id": "<integer>",
//       "prefer_lotus": "<boolean>",
//       "reporting": "<boolean>"
//     },
//     "metrics": {
//       "account_size": "<string>"
//     },
//     "onboarding": {
//       "checklist_onboarding_version": "<integer>",
//       "onboarding_segments": "<string>",
//       "product_sign_up": "<string>"
//     },
//     "routing": {
//       "autorouting_tag": "<string>",
//       "enabled": "<boolean>",
//       "max_email_capacity": "<integer>",
//       "max_messaging_capacity": "<integer>",
//       "reassignment_messaging_enabled": "<boolean>",
//       "reassignment_messaging_timeout": "<integer>",
//       "reassignment_talk_timeout": "<integer>"
//     },
//     "rule": {
//       "macro_most_used": "<boolean>",
//       "macro_order": "<string>",
//       "skill_based_filtered_views": [
//         {
//           "in523": 60303840.72385332
//         },
//         {
//           "estc": "eu aliquip id"
//         }
//       ],
//       "using_skill_based_routing": "<boolean>"
//     },
//     "side_conversations": {
//       "email_channel": "<boolean>",
//       "msteams_channel": "<boolean>",
//       "show_in_context_panel": "<boolean>",
//       "slack_channel": "<boolean>",
//       "tickets_channel": "<boolean>"
//     },
//     "statistics": {
//       "forum": "<boolean>",
//       "rule_usage": "<boolean>",
//       "search": "<boolean>"
//     },
//     "ticket_form": {
//       "raw_ticket_forms_instructions": "<string>",
//       "ticket_forms_instructions": "<string>"
//     },
//     "ticket_sharing_partners": {
//       "support_addresses": [
//         "<string>",
//         "<string>"
//       ]
//     },
//     "tickets": {
//       "accepted_new_collaboration_tos": "<boolean>",
//       "agent_collision": "<boolean>",
//       "agent_ticket_deletion": "<boolean>",
//       "allow_group_reset": "<boolean>",
//       "assign_default_organization": "<boolean>",
//       "assign_tickets_upon_solve": "<boolean>",
//       "auto_updated_ccs_followers_rules": "<boolean>",
//       "collaboration": "<boolean>",
//       "comments_public_by_default": "<boolean>",
//       "email_attachments": "<boolean>",
//       "emoji_autocompletion": "<boolean>",
//       "follower_and_email_cc_collaborations": "<boolean>",
//       "has_color_text": "<boolean>",
//       "is_first_comment_private_enabled": "<boolean>",
//       "light_agent_email_ccs_allowed": "<boolean>",
//       "list_empty_views": "<boolean>",
//       "list_newest_comments_first": "<boolean>",
//       "markdown_ticket_comments": "<boolean>",
//       "maximum_personal_views_to_list": "<integer>",
//       "private_attachments": "<boolean>",
//       "rich_text_comments": "<boolean>",
//       "status_hold": "<boolean>",
//       "tagging": "<boolean>",
//       "using_skill_based_routing": "<boolean>"
//     },
//     "twitter": {
//       "shorten_url": "<string>"
//     },
//     "user": {
//       "agent_created_welcome_emails": "<boolean>",
//       "end_user_phone_number_validation": "<boolean>",
//       "have_gravatars_enabled": "<boolean>",
//       "language_selection": "<boolean>",
//       "multiple_organizations": "<boolean>",
//       "tagging": "<boolean>",
//       "time_zone_selection": "<boolean>"
//     },
//     "voice": {
//       "agent_confirmation_when_forwarding": "<boolean>",
//       "agent_wrap_up_after_calls": "<boolean>",
//       "enabled": "<boolean>",
//       "logging": "<boolean>",
//       "maximum_queue_size": "<integer>",
//       "maximum_queue_wait_time": "<integer>",
//       "only_during_business_hours": "<boolean>",
//       "outbound_enabled": "<boolean>",
//       "recordings_public": "<boolean>",
//       "uk_mobile_forwarding": "<boolean>"
//     }
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim name As String
Dim url As String
Dim strVal As String
Dim in523 As String
Dim estc As String

Dim Advanced_analytics As String
Advanced_analytics = jResp.StringOf("settings.active_features.advanced_analytics")
Dim Agent_forwarding As String
Agent_forwarding = jResp.StringOf("settings.active_features.agent_forwarding")
Dim Allow_ccs As String
Allow_ccs = jResp.StringOf("settings.active_features.allow_ccs")
Dim Allow_email_template_customization As String
Allow_email_template_customization = jResp.StringOf("settings.active_features.allow_email_template_customization")
Dim Automatic_answers As String
Automatic_answers = jResp.StringOf("settings.active_features.automatic_answers")
Dim Bcc_archiving As String
Bcc_archiving = jResp.StringOf("settings.active_features.bcc_archiving")
Dim Benchmark_opt_out As String
Benchmark_opt_out = jResp.StringOf("settings.active_features.benchmark_opt_out")
Dim Business_hours As String
Business_hours = jResp.StringOf("settings.active_features.business_hours")
Dim Chat As String
Chat = jResp.StringOf("settings.active_features.chat")
Dim Chat_about_my_ticket As String
Chat_about_my_ticket = jResp.StringOf("settings.active_features.chat_about_my_ticket")
Dim Csat_reason_code As String
Csat_reason_code = jResp.StringOf("settings.active_features.csat_reason_code")
Dim Custom_dkim_domain As String
Custom_dkim_domain = jResp.StringOf("settings.active_features.custom_dkim_domain")
Dim Customer_context_as_default As String
Customer_context_as_default = jResp.StringOf("settings.active_features.customer_context_as_default")
Dim Customer_satisfaction As String
Customer_satisfaction = jResp.StringOf("settings.active_features.customer_satisfaction")
Dim Dynamic_contents As String
Dynamic_contents = jResp.StringOf("settings.active_features.dynamic_contents")
Dim Explore As String
Explore = jResp.StringOf("settings.active_features.explore")
Dim Explore_on_support_ent_plan As String
Explore_on_support_ent_plan = jResp.StringOf("settings.active_features.explore_on_support_ent_plan")
Dim Explore_on_support_pro_plan As String
Explore_on_support_pro_plan = jResp.StringOf("settings.active_features.explore_on_support_pro_plan")
Dim Facebook As String
Facebook = jResp.StringOf("settings.active_features.facebook")
Dim Facebook_login As String
Facebook_login = jResp.StringOf("settings.active_features.facebook_login")
Dim Fallback_composer As String
Fallback_composer = jResp.StringOf("settings.active_features.fallback_composer")
Dim Forum_analytics As String
Forum_analytics = jResp.StringOf("settings.active_features.forum_analytics")
Dim Good_data_and_explore As String
Good_data_and_explore = jResp.StringOf("settings.active_features.good_data_and_explore")
Dim Google_login As String
Google_login = jResp.StringOf("settings.active_features.google_login")
Dim Insights As String
Insights = jResp.StringOf("settings.active_features.insights")
Dim Is_abusive As String
Is_abusive = jResp.StringOf("settings.active_features.is_abusive")
Dim Light_agents As String
Light_agents = jResp.StringOf("settings.active_features.light_agents")
Dim Markdown As String
Markdown = jResp.StringOf("settings.active_features.markdown")
Dim On_hold_status As String
On_hold_status = jResp.StringOf("settings.active_features.on_hold_status")
Dim Rich_content_in_emails As String
Rich_content_in_emails = jResp.StringOf("settings.active_features.rich_content_in_emails")
Dim Sandbox As String
Sandbox = jResp.StringOf("settings.active_features.sandbox")
Dim Satisfaction_prediction As String
Satisfaction_prediction = jResp.StringOf("settings.active_features.satisfaction_prediction")
Dim Suspended_ticket_notification As String
Suspended_ticket_notification = jResp.StringOf("settings.active_features.suspended_ticket_notification")
Dim Ticket_forms As String
Ticket_forms = jResp.StringOf("settings.active_features.ticket_forms")
Dim Ticket_tagging As String
Ticket_tagging = jResp.StringOf("settings.active_features.ticket_tagging")
Dim Topic_suggestion As String
Topic_suggestion = jResp.StringOf("settings.active_features.topic_suggestion")
Dim Twitter As String
Twitter = jResp.StringOf("settings.active_features.twitter")
Dim Twitter_login As String
Twitter_login = jResp.StringOf("settings.active_features.twitter_login")
Dim User_org_fields As String
User_org_fields = jResp.StringOf("settings.active_features.user_org_fields")
Dim User_tagging As String
User_tagging = jResp.StringOf("settings.active_features.user_tagging")
Dim Voice As String
Voice = jResp.StringOf("settings.active_features.voice")
Dim Agent_workspace As String
Agent_workspace = jResp.StringOf("settings.agents.agent_workspace")
Dim Aw_self_serve_migration_enabled As String
Aw_self_serve_migration_enabled = jResp.StringOf("settings.agents.aw_self_serve_migration_enabled")
Dim Focus_mode As String
Focus_mode = jResp.StringOf("settings.agents.focus_mode")
Dim Idle_timeout_enabled As String
Idle_timeout_enabled = jResp.StringOf("settings.agents.idle_timeout_enabled")
Dim Unified_agent_statuses As String
Unified_agent_statuses = jResp.StringOf("settings.agents.unified_agent_statuses")
Dim Accepted_api_agreement As String
Accepted_api_agreement = jResp.StringOf("settings.api.accepted_api_agreement")
Dim Api_password_access As String
Api_password_access = jResp.StringOf("settings.api.api_password_access")
Dim Api_token_access As String
Api_token_access = jResp.StringOf("settings.api.api_token_access")
Dim Create_private As String
Create_private = jResp.StringOf("settings.apps.create_private")
Dim Create_public As String
Create_public = jResp.StringOf("settings.apps.create_public")
Dim Use As String
Use = jResp.StringOf("settings.apps.use")
Dim Backend As String
Backend = jResp.StringOf("settings.billing.backend")
Dim Favicon_url As String
Favicon_url = jResp.StringOf("settings.branding.favicon_url")
Dim Header_color As String
Header_color = jResp.StringOf("settings.branding.header_color")
Dim Header_logo_url As String
Header_logo_url = jResp.StringOf("settings.branding.header_logo_url")
Dim Page_background_color As String
Page_background_color = jResp.StringOf("settings.branding.page_background_color")
Dim Tab_background_color As String
Tab_background_color = jResp.StringOf("settings.branding.tab_background_color")
Dim Text_color As String
Text_color = jResp.StringOf("settings.branding.text_color")
Dim Default_brand_id As String
Default_brand_id = jResp.StringOf("settings.brands.default_brand_id")
Dim Require_brand_on_new_tickets As String
Require_brand_on_new_tickets = jResp.StringOf("settings.brands.require_brand_on_new_tickets")
Dim Cdn_provider As String
Cdn_provider = jResp.StringOf("settings.cdn.cdn_provider")
Dim Fallback_cdn_provider As String
Fallback_cdn_provider = jResp.StringOf("settings.cdn.fallback_cdn_provider")
Dim Available As String
Available = jResp.StringOf("settings.chat.available")
Dim Enabled As String
Enabled = jResp.StringOf("settings.chat.enabled")
Dim Integrated As String
Integrated = jResp.StringOf("settings.chat.integrated")
Dim Maximum_request_count As String
Maximum_request_count = jResp.StringOf("settings.chat.maximum_request_count")
Dim Welcome_message As String
Welcome_message = jResp.StringOf("settings.chat.welcome_message")
Dim Show_chat_tooltip As String
Show_chat_tooltip = jResp.StringOf("settings.cross_sell.show_chat_tooltip")
Dim Xsell_source As String
Xsell_source = jResp.StringOf("settings.cross_sell.xsell_source")
Dim Gooddata_advanced_analyticsEnabled As String
Gooddata_advanced_analyticsEnabled = jResp.StringOf("settings.gooddata_advanced_analytics.enabled")
Dim Has_google_apps As String
Has_google_apps = jResp.StringOf("settings.google_apps.has_google_apps")
Dim Has_google_apps_admin As String
Has_google_apps_admin = jResp.StringOf("settings.google_apps.has_google_apps_admin")
Dim Check_group_name_uniqueness As String
Check_group_name_uniqueness = jResp.StringOf("settings.groups.check_group_name_uniqueness")
Dim Attachment_size As String
Attachment_size = jResp.StringOf("settings.limits.attachment_size")
Dim Pod_id As String
Pod_id = jResp.StringOf("settings.lotus.pod_id")
Dim Prefer_lotus As String
Prefer_lotus = jResp.StringOf("settings.lotus.prefer_lotus")
Dim Reporting As String
Reporting = jResp.StringOf("settings.lotus.reporting")
Dim Account_size As String
Account_size = jResp.StringOf("settings.metrics.account_size")
Dim Checklist_onboarding_version As String
Checklist_onboarding_version = jResp.StringOf("settings.onboarding.checklist_onboarding_version")
Dim Onboarding_segments As String
Onboarding_segments = jResp.StringOf("settings.onboarding.onboarding_segments")
Dim Product_sign_up As String
Product_sign_up = jResp.StringOf("settings.onboarding.product_sign_up")
Dim Autorouting_tag As String
Autorouting_tag = jResp.StringOf("settings.routing.autorouting_tag")
Dim RoutingEnabled As String
RoutingEnabled = jResp.StringOf("settings.routing.enabled")
Dim Max_email_capacity As String
Max_email_capacity = jResp.StringOf("settings.routing.max_email_capacity")
Dim Max_messaging_capacity As String
Max_messaging_capacity = jResp.StringOf("settings.routing.max_messaging_capacity")
Dim Reassignment_messaging_enabled As String
Reassignment_messaging_enabled = jResp.StringOf("settings.routing.reassignment_messaging_enabled")
Dim Reassignment_messaging_timeout As String
Reassignment_messaging_timeout = jResp.StringOf("settings.routing.reassignment_messaging_timeout")
Dim Reassignment_talk_timeout As String
Reassignment_talk_timeout = jResp.StringOf("settings.routing.reassignment_talk_timeout")
Dim Macro_most_used As String
Macro_most_used = jResp.StringOf("settings.rule.macro_most_used")
Dim Macro_order As String
Macro_order = jResp.StringOf("settings.rule.macro_order")
Dim Using_skill_based_routing As String
Using_skill_based_routing = jResp.StringOf("settings.rule.using_skill_based_routing")
Dim Email_channel As String
Email_channel = jResp.StringOf("settings.side_conversations.email_channel")
Dim Msteams_channel As String
Msteams_channel = jResp.StringOf("settings.side_conversations.msteams_channel")
Dim Show_in_context_panel As String
Show_in_context_panel = jResp.StringOf("settings.side_conversations.show_in_context_panel")
Dim Slack_channel As String
Slack_channel = jResp.StringOf("settings.side_conversations.slack_channel")
Dim Tickets_channel As String
Tickets_channel = jResp.StringOf("settings.side_conversations.tickets_channel")
Dim Forum As String
Forum = jResp.StringOf("settings.statistics.forum")
Dim Rule_usage As String
Rule_usage = jResp.StringOf("settings.statistics.rule_usage")
Dim Search As String
Search = jResp.StringOf("settings.statistics.search")
Dim Raw_ticket_forms_instructions As String
Raw_ticket_forms_instructions = jResp.StringOf("settings.ticket_form.raw_ticket_forms_instructions")
Dim Ticket_forms_instructions As String
Ticket_forms_instructions = jResp.StringOf("settings.ticket_form.ticket_forms_instructions")
Dim Accepted_new_collaboration_tos As String
Accepted_new_collaboration_tos = jResp.StringOf("settings.tickets.accepted_new_collaboration_tos")
Dim Agent_collision As String
Agent_collision = jResp.StringOf("settings.tickets.agent_collision")
Dim Agent_ticket_deletion As String
Agent_ticket_deletion = jResp.StringOf("settings.tickets.agent_ticket_deletion")
Dim Allow_group_reset As String
Allow_group_reset = jResp.StringOf("settings.tickets.allow_group_reset")
Dim Assign_default_organization As String
Assign_default_organization = jResp.StringOf("settings.tickets.assign_default_organization")
Dim Assign_tickets_upon_solve As String
Assign_tickets_upon_solve = jResp.StringOf("settings.tickets.assign_tickets_upon_solve")
Dim Auto_updated_ccs_followers_rules As String
Auto_updated_ccs_followers_rules = jResp.StringOf("settings.tickets.auto_updated_ccs_followers_rules")
Dim Collaboration As String
Collaboration = jResp.StringOf("settings.tickets.collaboration")
Dim Comments_public_by_default As String
Comments_public_by_default = jResp.StringOf("settings.tickets.comments_public_by_default")
Dim Email_attachments As String
Email_attachments = jResp.StringOf("settings.tickets.email_attachments")
Dim Emoji_autocompletion As String
Emoji_autocompletion = jResp.StringOf("settings.tickets.emoji_autocompletion")
Dim Follower_and_email_cc_collaborations As String
Follower_and_email_cc_collaborations = jResp.StringOf("settings.tickets.follower_and_email_cc_collaborations")
Dim Has_color_text As String
Has_color_text = jResp.StringOf("settings.tickets.has_color_text")
Dim Is_first_comment_private_enabled As String
Is_first_comment_private_enabled = jResp.StringOf("settings.tickets.is_first_comment_private_enabled")
Dim Light_agent_email_ccs_allowed As String
Light_agent_email_ccs_allowed = jResp.StringOf("settings.tickets.light_agent_email_ccs_allowed")
Dim List_empty_views As String
List_empty_views = jResp.StringOf("settings.tickets.list_empty_views")
Dim List_newest_comments_first As String
List_newest_comments_first = jResp.StringOf("settings.tickets.list_newest_comments_first")
Dim Markdown_ticket_comments As String
Markdown_ticket_comments = jResp.StringOf("settings.tickets.markdown_ticket_comments")
Dim Maximum_personal_views_to_list As String
Maximum_personal_views_to_list = jResp.StringOf("settings.tickets.maximum_personal_views_to_list")
Dim Private_attachments As String
Private_attachments = jResp.StringOf("settings.tickets.private_attachments")
Dim Rich_text_comments As String
Rich_text_comments = jResp.StringOf("settings.tickets.rich_text_comments")
Dim Status_hold As String
Status_hold = jResp.StringOf("settings.tickets.status_hold")
Dim Tagging As String
Tagging = jResp.StringOf("settings.tickets.tagging")
Dim TicketsUsing_skill_based_routing As String
TicketsUsing_skill_based_routing = jResp.StringOf("settings.tickets.using_skill_based_routing")
Dim Shorten_url As String
Shorten_url = jResp.StringOf("settings.twitter.shorten_url")
Dim Agent_created_welcome_emails As String
Agent_created_welcome_emails = jResp.StringOf("settings.user.agent_created_welcome_emails")
Dim End_user_phone_number_validation As String
End_user_phone_number_validation = jResp.StringOf("settings.user.end_user_phone_number_validation")
Dim Have_gravatars_enabled As String
Have_gravatars_enabled = jResp.StringOf("settings.user.have_gravatars_enabled")
Dim Language_selection As String
Language_selection = jResp.StringOf("settings.user.language_selection")
Dim Multiple_organizations As String
Multiple_organizations = jResp.StringOf("settings.user.multiple_organizations")
Dim UserTagging As String
UserTagging = jResp.StringOf("settings.user.tagging")
Dim Time_zone_selection As String
Time_zone_selection = jResp.StringOf("settings.user.time_zone_selection")
Dim Agent_confirmation_when_forwarding As String
Agent_confirmation_when_forwarding = jResp.StringOf("settings.voice.agent_confirmation_when_forwarding")
Dim Agent_wrap_up_after_calls As String
Agent_wrap_up_after_calls = jResp.StringOf("settings.voice.agent_wrap_up_after_calls")
Dim VoiceEnabled As String
VoiceEnabled = jResp.StringOf("settings.voice.enabled")
Dim Logging As String
Logging = jResp.StringOf("settings.voice.logging")
Dim Maximum_queue_size As String
Maximum_queue_size = jResp.StringOf("settings.voice.maximum_queue_size")
Dim Maximum_queue_wait_time As String
Maximum_queue_wait_time = jResp.StringOf("settings.voice.maximum_queue_wait_time")
Dim Only_during_business_hours As String
Only_during_business_hours = jResp.StringOf("settings.voice.only_during_business_hours")
Dim Outbound_enabled As String
Outbound_enabled = jResp.StringOf("settings.voice.outbound_enabled")
Dim Recordings_public As String
Recordings_public = jResp.StringOf("settings.voice.recordings_public")
Dim Uk_mobile_forwarding As String
Uk_mobile_forwarding = jResp.StringOf("settings.voice.uk_mobile_forwarding")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("settings.cdn.hosts")
While i < count_i
    jResp.I = i
    name = jResp.StringOf("settings.cdn.hosts[i].name")
    url = jResp.StringOf("settings.cdn.hosts[i].url")
    i = i + 1
Wend
i = 0
count_i = jResp.SizeOfArray("settings.localization.locale_ids")
While i < count_i
    jResp.I = i
    strVal = jResp.StringOf("settings.localization.locale_ids[i]")
    i = i + 1
Wend
i = 0
count_i = jResp.SizeOfArray("settings.rule.skill_based_filtered_views")
While i < count_i
    jResp.I = i
    in523 = jResp.StringOf("settings.rule.skill_based_filtered_views[i].in523")
    estc = jResp.StringOf("settings.rule.skill_based_filtered_views[i].estc")
    i = i + 1
Wend
i = 0
count_i = jResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses")
While i < count_i
    jResp.I = i
    strVal = jResp.StringOf("settings.ticket_sharing_partners.support_addresses[i]")
    i = i + 1
Wend

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings

Postman Collection Item JSON

{
  "name": "Update Account Settings",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/account/settings",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "account",
        "settings"
      ]
    },
    "description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/account/settings",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "account",
            "settings"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"settings\": {\n    \"active_features\": {\n      \"advanced_analytics\": \"<boolean>\",\n      \"agent_forwarding\": \"<boolean>\",\n      \"allow_ccs\": \"<boolean>\",\n      \"allow_email_template_customization\": \"<boolean>\",\n      \"automatic_answers\": \"<boolean>\",\n      \"bcc_archiving\": \"<boolean>\",\n      \"benchmark_opt_out\": \"<boolean>\",\n      \"business_hours\": \"<boolean>\",\n      \"chat\": \"<boolean>\",\n      \"chat_about_my_ticket\": \"<boolean>\",\n      \"csat_reason_code\": \"<boolean>\",\n      \"custom_dkim_domain\": \"<boolean>\",\n      \"customer_context_as_default\": \"<boolean>\",\n      \"customer_satisfaction\": \"<boolean>\",\n      \"dynamic_contents\": \"<boolean>\",\n      \"explore\": \"<boolean>\",\n      \"explore_on_support_ent_plan\": \"<boolean>\",\n      \"explore_on_support_pro_plan\": \"<boolean>\",\n      \"facebook\": \"<boolean>\",\n      \"facebook_login\": \"<boolean>\",\n      \"fallback_composer\": \"<boolean>\",\n      \"forum_analytics\": \"<boolean>\",\n      \"good_data_and_explore\": \"<boolean>\",\n      \"google_login\": \"<boolean>\",\n      \"insights\": \"<boolean>\",\n      \"is_abusive\": \"<boolean>\",\n      \"light_agents\": \"<boolean>\",\n      \"markdown\": \"<boolean>\",\n      \"on_hold_status\": \"<boolean>\",\n      \"rich_content_in_emails\": \"<boolean>\",\n      \"sandbox\": \"<boolean>\",\n      \"satisfaction_prediction\": \"<boolean>\",\n      \"suspended_ticket_notification\": \"<boolean>\",\n      \"ticket_forms\": \"<boolean>\",\n      \"ticket_tagging\": \"<boolean>\",\n      \"topic_suggestion\": \"<boolean>\",\n      \"twitter\": \"<boolean>\",\n      \"twitter_login\": \"<boolean>\",\n      \"user_org_fields\": \"<boolean>\",\n      \"user_tagging\": \"<boolean>\",\n      \"voice\": \"<boolean>\"\n    },\n    \"agents\": {\n      \"agent_workspace\": \"<boolean>\",\n      \"aw_self_serve_migration_enabled\": \"<boolean>\",\n      \"focus_mode\": \"<boolean>\",\n      \"idle_timeout_enabled\": \"<boolean>\",\n      \"unified_agent_statuses\": \"<boolean>\"\n    },\n    \"api\": {\n      \"accepted_api_agreement\": \"<boolean>\",\n      \"api_password_access\": \"<string>\",\n      \"api_token_access\": \"<string>\"\n    },\n    \"apps\": {\n      \"create_private\": \"<boolean>\",\n      \"create_public\": \"<boolean>\",\n      \"use\": \"<boolean>\"\n    },\n    \"billing\": {\n      \"backend\": \"<string>\"\n    },\n    \"branding\": {\n      \"favicon_url\": \"<string>\",\n      \"header_color\": \"<string>\",\n      \"header_logo_url\": \"<string>\",\n      \"page_background_color\": \"<string>\",\n      \"tab_background_color\": \"<string>\",\n      \"text_color\": \"<string>\"\n    },\n    \"brands\": {\n      \"default_brand_id\": \"<integer>\",\n      \"require_brand_on_new_tickets\": \"<boolean>\"\n    },\n    \"cdn\": {\n      \"cdn_provider\": \"<string>\",\n      \"fallback_cdn_provider\": \"<string>\",\n      \"hosts\": [\n        {\n          \"name\": \"<string>\",\n          \"url\": \"<string>\"\n        },\n        {\n          \"name\": \"<string>\",\n          \"url\": \"<string>\"\n        }\n      ]\n    },\n    \"chat\": {\n      \"available\": \"<boolean>\",\n      \"enabled\": \"<boolean>\",\n      \"integrated\": \"<boolean>\",\n      \"maximum_request_count\": \"<integer>\",\n      \"welcome_message\": \"<string>\"\n    },\n    \"cross_sell\": {\n      \"show_chat_tooltip\": \"<boolean>\",\n      \"xsell_source\": \"<string>\"\n    },\n    \"gooddata_advanced_analytics\": {\n      \"enabled\": \"<boolean>\"\n    },\n    \"google_apps\": {\n      \"has_google_apps\": \"<boolean>\",\n      \"has_google_apps_admin\": \"<boolean>\"\n    },\n    \"groups\": {\n      \"check_group_name_uniqueness\": \"<boolean>\"\n    },\n    \"limits\": {\n      \"attachment_size\": \"<integer>\"\n    },\n    \"localization\": {\n      \"locale_ids\": [\n        \"<integer>\",\n        \"<integer>\"\n      ]\n    },\n    \"lotus\": {\n      \"pod_id\": \"<integer>\",\n      \"prefer_lotus\": \"<boolean>\",\n      \"reporting\": \"<boolean>\"\n    },\n    \"metrics\": {\n      \"account_size\": \"<string>\"\n    },\n    \"onboarding\": {\n      \"checklist_onboarding_version\": \"<integer>\",\n      \"onboarding_segments\": \"<string>\",\n      \"product_sign_up\": \"<string>\"\n    },\n    \"routing\": {\n      \"autorouting_tag\": \"<string>\",\n      \"enabled\": \"<boolean>\",\n      \"max_email_capacity\": \"<integer>\",\n      \"max_messaging_capacity\": \"<integer>\",\n      \"reassignment_messaging_enabled\": \"<boolean>\",\n      \"reassignment_messaging_timeout\": \"<integer>\",\n      \"reassignment_talk_timeout\": \"<integer>\"\n    },\n    \"rule\": {\n      \"macro_most_used\": \"<boolean>\",\n      \"macro_order\": \"<string>\",\n      \"skill_based_filtered_views\": [\n        {\n          \"in523\": 60303840.72385332\n        },\n        {\n          \"estc\": \"eu aliquip id\"\n        }\n      ],\n      \"using_skill_based_routing\": \"<boolean>\"\n    },\n    \"side_conversations\": {\n      \"email_channel\": \"<boolean>\",\n      \"msteams_channel\": \"<boolean>\",\n      \"show_in_context_panel\": \"<boolean>\",\n      \"slack_channel\": \"<boolean>\",\n      \"tickets_channel\": \"<boolean>\"\n    },\n    \"statistics\": {\n      \"forum\": \"<boolean>\",\n      \"rule_usage\": \"<boolean>\",\n      \"search\": \"<boolean>\"\n    },\n    \"ticket_form\": {\n      \"raw_ticket_forms_instructions\": \"<string>\",\n      \"ticket_forms_instructions\": \"<string>\"\n    },\n    \"ticket_sharing_partners\": {\n      \"support_addresses\": [\n        \"<string>\",\n        \"<string>\"\n      ]\n    },\n    \"tickets\": {\n      \"accepted_new_collaboration_tos\": \"<boolean>\",\n      \"agent_collision\": \"<boolean>\",\n      \"agent_ticket_deletion\": \"<boolean>\",\n      \"allow_group_reset\": \"<boolean>\",\n      \"assign_default_organization\": \"<boolean>\",\n      \"assign_tickets_upon_solve\": \"<boolean>\",\n      \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n      \"collaboration\": \"<boolean>\",\n      \"comments_public_by_default\": \"<boolean>\",\n      \"email_attachments\": \"<boolean>\",\n      \"emoji_autocompletion\": \"<boolean>\",\n      \"follower_and_email_cc_collaborations\": \"<boolean>\",\n      \"has_color_text\": \"<boolean>\",\n      \"is_first_comment_private_enabled\": \"<boolean>\",\n      \"light_agent_email_ccs_allowed\": \"<boolean>\",\n      \"list_empty_views\": \"<boolean>\",\n      \"list_newest_comments_first\": \"<boolean>\",\n      \"markdown_ticket_comments\": \"<boolean>\",\n      \"maximum_personal_views_to_list\": \"<integer>\",\n      \"private_attachments\": \"<boolean>\",\n      \"rich_text_comments\": \"<boolean>\",\n      \"status_hold\": \"<boolean>\",\n      \"tagging\": \"<boolean>\",\n      \"using_skill_based_routing\": \"<boolean>\"\n    },\n    \"twitter\": {\n      \"shorten_url\": \"<string>\"\n    },\n    \"user\": {\n      \"agent_created_welcome_emails\": \"<boolean>\",\n      \"end_user_phone_number_validation\": \"<boolean>\",\n      \"have_gravatars_enabled\": \"<boolean>\",\n      \"language_selection\": \"<boolean>\",\n      \"multiple_organizations\": \"<boolean>\",\n      \"tagging\": \"<boolean>\",\n      \"time_zone_selection\": \"<boolean>\"\n    },\n    \"voice\": {\n      \"agent_confirmation_when_forwarding\": \"<boolean>\",\n      \"agent_wrap_up_after_calls\": \"<boolean>\",\n      \"enabled\": \"<boolean>\",\n      \"logging\": \"<boolean>\",\n      \"maximum_queue_size\": \"<integer>\",\n      \"maximum_queue_wait_time\": \"<integer>\",\n      \"only_during_business_hours\": \"<boolean>\",\n      \"outbound_enabled\": \"<boolean>\",\n      \"recordings_public\": \"<boolean>\",\n      \"uk_mobile_forwarding\": \"<boolean>\"\n    }\n  }\n}"
    }
  ]
}