Chilkat Online Tools

VB.NET / Support API / List Custom Roles

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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader("Accept","application/json")

Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/custom_roles",sbResponseBody)
If (success = False) Then
    Debug.WriteLine(http.LastErrorText)
    Exit Sub
End If


Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())

Dim respStatusCode As Integer = http.LastStatus
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
    Debug.WriteLine("Response Header:")
    Debug.WriteLine(http.LastHeader)
    Debug.WriteLine("Failed.")
    Exit Sub
End If


' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "custom_roles": [
'     {
'       "name": "<string>",
'       "role_type": "<integer>",
'       "configuration": {
'         "assign_tickets_to_any_group": "<boolean>",
'         "chat_access": "<boolean>",
'         "end_user_list_access": "<string>",
'         "end_user_profile_access": "<string>",
'         "explore_access": "<string>",
'         "forum_access": "<string>",
'         "forum_access_restricted_content": "<boolean>",
'         "group_access": "<boolean>",
'         "light_agent": "<boolean>",
'         "macro_access": "<string>",
'         "manage_business_rules": "<boolean>",
'         "manage_contextual_workspaces": "<boolean>",
'         "manage_dynamic_content": "<boolean>",
'         "manage_extensions_and_channels": "<boolean>",
'         "manage_facebook": "<boolean>",
'         "manage_organization_fields": "<boolean>",
'         "manage_ticket_fields": "<boolean>",
'         "manage_ticket_forms": "<boolean>",
'         "manage_user_fields": "<boolean>",
'         "moderate_forums": "<boolean>",
'         "organization_editing": "<boolean>",
'         "organization_notes_editing": "<boolean>",
'         "report_access": "<string>",
'         "side_conversation_create": "<boolean>",
'         "ticket_access": "<string>",
'         "ticket_comment_access": "<string>",
'         "ticket_deletion": "<boolean>",
'         "ticket_editing": "<boolean>",
'         "ticket_merge": "<boolean>",
'         "ticket_tag_editing": "<boolean>",
'         "twitter_search_access": "<boolean>",
'         "user_view_access": "<string>",
'         "view_access": "<string>",
'         "view_deleted_tickets": "<boolean>",
'         "voice_access": "<boolean>",
'         "voice_dashboard_access": "<boolean>"
'       },
'       "created_at": "<dateTime>",
'       "description": "<string>",
'       "id": "<integer>",
'       "team_member_count": "<integer>",
'       "updated_at": "<dateTime>"
'     },
'     {
'       "name": "<string>",
'       "role_type": "<integer>",
'       "configuration": {
'         "assign_tickets_to_any_group": "<boolean>",
'         "chat_access": "<boolean>",
'         "end_user_list_access": "<string>",
'         "end_user_profile_access": "<string>",
'         "explore_access": "<string>",
'         "forum_access": "<string>",
'         "forum_access_restricted_content": "<boolean>",
'         "group_access": "<boolean>",
'         "light_agent": "<boolean>",
'         "macro_access": "<string>",
'         "manage_business_rules": "<boolean>",
'         "manage_contextual_workspaces": "<boolean>",
'         "manage_dynamic_content": "<boolean>",
'         "manage_extensions_and_channels": "<boolean>",
'         "manage_facebook": "<boolean>",
'         "manage_organization_fields": "<boolean>",
'         "manage_ticket_fields": "<boolean>",
'         "manage_ticket_forms": "<boolean>",
'         "manage_user_fields": "<boolean>",
'         "moderate_forums": "<boolean>",
'         "organization_editing": "<boolean>",
'         "organization_notes_editing": "<boolean>",
'         "report_access": "<string>",
'         "side_conversation_create": "<boolean>",
'         "ticket_access": "<string>",
'         "ticket_comment_access": "<string>",
'         "ticket_deletion": "<boolean>",
'         "ticket_editing": "<boolean>",
'         "ticket_merge": "<boolean>",
'         "ticket_tag_editing": "<boolean>",
'         "twitter_search_access": "<boolean>",
'         "user_view_access": "<string>",
'         "view_access": "<string>",
'         "view_deleted_tickets": "<boolean>",
'         "voice_access": "<boolean>",
'         "voice_dashboard_access": "<boolean>"
'       },
'       "created_at": "<dateTime>",
'       "description": "<string>",
'       "id": "<integer>",
'       "team_member_count": "<integer>",
'       "updated_at": "<dateTime>"
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code



Dim name As String
Dim role_type As String
Dim Assign_tickets_to_any_group As String
Dim Chat_access As String
Dim End_user_list_access As String
Dim End_user_profile_access As String
Dim Explore_access As String
Dim Forum_access As String
Dim Forum_access_restricted_content As String
Dim Group_access As String
Dim Light_agent As String
Dim Macro_access As String
Dim Manage_business_rules As String
Dim Manage_contextual_workspaces As String
Dim Manage_dynamic_content As String
Dim Manage_extensions_and_channels As String
Dim Manage_facebook As String
Dim Manage_organization_fields As String
Dim Manage_ticket_fields As String
Dim Manage_ticket_forms As String
Dim Manage_user_fields As String
Dim Moderate_forums As String
Dim Organization_editing As String
Dim Organization_notes_editing As String
Dim Report_access As String
Dim Side_conversation_create As String
Dim Ticket_access As String
Dim Ticket_comment_access As String
Dim Ticket_deletion As String
Dim Ticket_editing As String
Dim Ticket_merge As String
Dim Ticket_tag_editing As String
Dim Twitter_search_access As String
Dim User_view_access As String
Dim View_access As String
Dim View_deleted_tickets As String
Dim Voice_access As String
Dim Voice_dashboard_access As String
Dim created_at As String
Dim description As String
Dim id As String
Dim team_member_count As String
Dim updated_at As String

Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("custom_roles")
While i < count_i
    jResp.I = i
    name = jResp.StringOf("custom_roles[i].name")
    role_type = jResp.StringOf("custom_roles[i].role_type")
    Assign_tickets_to_any_group = jResp.StringOf("custom_roles[i].configuration.assign_tickets_to_any_group")
    Chat_access = jResp.StringOf("custom_roles[i].configuration.chat_access")
    End_user_list_access = jResp.StringOf("custom_roles[i].configuration.end_user_list_access")
    End_user_profile_access = jResp.StringOf("custom_roles[i].configuration.end_user_profile_access")
    Explore_access = jResp.StringOf("custom_roles[i].configuration.explore_access")
    Forum_access = jResp.StringOf("custom_roles[i].configuration.forum_access")
    Forum_access_restricted_content = jResp.StringOf("custom_roles[i].configuration.forum_access_restricted_content")
    Group_access = jResp.StringOf("custom_roles[i].configuration.group_access")
    Light_agent = jResp.StringOf("custom_roles[i].configuration.light_agent")
    Macro_access = jResp.StringOf("custom_roles[i].configuration.macro_access")
    Manage_business_rules = jResp.StringOf("custom_roles[i].configuration.manage_business_rules")
    Manage_contextual_workspaces = jResp.StringOf("custom_roles[i].configuration.manage_contextual_workspaces")
    Manage_dynamic_content = jResp.StringOf("custom_roles[i].configuration.manage_dynamic_content")
    Manage_extensions_and_channels = jResp.StringOf("custom_roles[i].configuration.manage_extensions_and_channels")
    Manage_facebook = jResp.StringOf("custom_roles[i].configuration.manage_facebook")
    Manage_organization_fields = jResp.StringOf("custom_roles[i].configuration.manage_organization_fields")
    Manage_ticket_fields = jResp.StringOf("custom_roles[i].configuration.manage_ticket_fields")
    Manage_ticket_forms = jResp.StringOf("custom_roles[i].configuration.manage_ticket_forms")
    Manage_user_fields = jResp.StringOf("custom_roles[i].configuration.manage_user_fields")
    Moderate_forums = jResp.StringOf("custom_roles[i].configuration.moderate_forums")
    Organization_editing = jResp.StringOf("custom_roles[i].configuration.organization_editing")
    Organization_notes_editing = jResp.StringOf("custom_roles[i].configuration.organization_notes_editing")
    Report_access = jResp.StringOf("custom_roles[i].configuration.report_access")
    Side_conversation_create = jResp.StringOf("custom_roles[i].configuration.side_conversation_create")
    Ticket_access = jResp.StringOf("custom_roles[i].configuration.ticket_access")
    Ticket_comment_access = jResp.StringOf("custom_roles[i].configuration.ticket_comment_access")
    Ticket_deletion = jResp.StringOf("custom_roles[i].configuration.ticket_deletion")
    Ticket_editing = jResp.StringOf("custom_roles[i].configuration.ticket_editing")
    Ticket_merge = jResp.StringOf("custom_roles[i].configuration.ticket_merge")
    Ticket_tag_editing = jResp.StringOf("custom_roles[i].configuration.ticket_tag_editing")
    Twitter_search_access = jResp.StringOf("custom_roles[i].configuration.twitter_search_access")
    User_view_access = jResp.StringOf("custom_roles[i].configuration.user_view_access")
    View_access = jResp.StringOf("custom_roles[i].configuration.view_access")
    View_deleted_tickets = jResp.StringOf("custom_roles[i].configuration.view_deleted_tickets")
    Voice_access = jResp.StringOf("custom_roles[i].configuration.voice_access")
    Voice_dashboard_access = jResp.StringOf("custom_roles[i].configuration.voice_dashboard_access")
    created_at = jResp.StringOf("custom_roles[i].created_at")
    description = jResp.StringOf("custom_roles[i].description")
    id = jResp.StringOf("custom_roles[i].id")
    team_member_count = jResp.StringOf("custom_roles[i].team_member_count")
    updated_at = jResp.StringOf("custom_roles[i].updated_at")
    i = i + 1
End While

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_roles

Postman Collection Item JSON

{
  "name": "List Custom Roles",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/custom_roles",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "custom_roles"
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Enterprise plan or above\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/custom_roles",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "custom_roles"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_roles\": [\n    {\n      \"name\": \"<string>\",\n      \"role_type\": \"<integer>\",\n      \"configuration\": {\n        \"assign_tickets_to_any_group\": \"<boolean>\",\n        \"chat_access\": \"<boolean>\",\n        \"end_user_list_access\": \"<string>\",\n        \"end_user_profile_access\": \"<string>\",\n        \"explore_access\": \"<string>\",\n        \"forum_access\": \"<string>\",\n        \"forum_access_restricted_content\": \"<boolean>\",\n        \"group_access\": \"<boolean>\",\n        \"light_agent\": \"<boolean>\",\n        \"macro_access\": \"<string>\",\n        \"manage_business_rules\": \"<boolean>\",\n        \"manage_contextual_workspaces\": \"<boolean>\",\n        \"manage_dynamic_content\": \"<boolean>\",\n        \"manage_extensions_and_channels\": \"<boolean>\",\n        \"manage_facebook\": \"<boolean>\",\n        \"manage_organization_fields\": \"<boolean>\",\n        \"manage_ticket_fields\": \"<boolean>\",\n        \"manage_ticket_forms\": \"<boolean>\",\n        \"manage_user_fields\": \"<boolean>\",\n        \"moderate_forums\": \"<boolean>\",\n        \"organization_editing\": \"<boolean>\",\n        \"organization_notes_editing\": \"<boolean>\",\n        \"report_access\": \"<string>\",\n        \"side_conversation_create\": \"<boolean>\",\n        \"ticket_access\": \"<string>\",\n        \"ticket_comment_access\": \"<string>\",\n        \"ticket_deletion\": \"<boolean>\",\n        \"ticket_editing\": \"<boolean>\",\n        \"ticket_merge\": \"<boolean>\",\n        \"ticket_tag_editing\": \"<boolean>\",\n        \"twitter_search_access\": \"<boolean>\",\n        \"user_view_access\": \"<string>\",\n        \"view_access\": \"<string>\",\n        \"view_deleted_tickets\": \"<boolean>\",\n        \"voice_access\": \"<boolean>\",\n        \"voice_dashboard_access\": \"<boolean>\"\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"team_member_count\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\"\n    },\n    {\n      \"name\": \"<string>\",\n      \"role_type\": \"<integer>\",\n      \"configuration\": {\n        \"assign_tickets_to_any_group\": \"<boolean>\",\n        \"chat_access\": \"<boolean>\",\n        \"end_user_list_access\": \"<string>\",\n        \"end_user_profile_access\": \"<string>\",\n        \"explore_access\": \"<string>\",\n        \"forum_access\": \"<string>\",\n        \"forum_access_restricted_content\": \"<boolean>\",\n        \"group_access\": \"<boolean>\",\n        \"light_agent\": \"<boolean>\",\n        \"macro_access\": \"<string>\",\n        \"manage_business_rules\": \"<boolean>\",\n        \"manage_contextual_workspaces\": \"<boolean>\",\n        \"manage_dynamic_content\": \"<boolean>\",\n        \"manage_extensions_and_channels\": \"<boolean>\",\n        \"manage_facebook\": \"<boolean>\",\n        \"manage_organization_fields\": \"<boolean>\",\n        \"manage_ticket_fields\": \"<boolean>\",\n        \"manage_ticket_forms\": \"<boolean>\",\n        \"manage_user_fields\": \"<boolean>\",\n        \"moderate_forums\": \"<boolean>\",\n        \"organization_editing\": \"<boolean>\",\n        \"organization_notes_editing\": \"<boolean>\",\n        \"report_access\": \"<string>\",\n        \"side_conversation_create\": \"<boolean>\",\n        \"ticket_access\": \"<string>\",\n        \"ticket_comment_access\": \"<string>\",\n        \"ticket_deletion\": \"<boolean>\",\n        \"ticket_editing\": \"<boolean>\",\n        \"ticket_merge\": \"<boolean>\",\n        \"ticket_tag_editing\": \"<boolean>\",\n        \"twitter_search_access\": \"<boolean>\",\n        \"user_view_access\": \"<string>\",\n        \"view_access\": \"<string>\",\n        \"view_deleted_tickets\": \"<boolean>\",\n        \"voice_access\": \"<boolean>\",\n        \"voice_dashboard_access\": \"<boolean>\"\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"team_member_count\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\"\n    }\n  ]\n}"
    }
  ]
}