Chilkat Online Tools

unicodeC / Support API / Create a Satisfaction Rating

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#include <C_CkHttpW.h>
#include <C_CkHttpResponseW.h>
#include <C_CkStringBuilderW.h>
#include <C_CkJsonObjectW.h>

void ChilkatSample(void)
    {
    HCkHttpW http;
    BOOL success;
    HCkHttpResponseW resp;
    HCkStringBuilderW sbResponseBody;
    HCkJsonObjectW jResp;
    int respStatusCode;
    const wchar_t *assignee_id;
    const wchar_t *group_id;
    const wchar_t *requester_id;
    const wchar_t *ticket_id;
    const wchar_t *score;
    const wchar_t *comment;
    const wchar_t *created_at;
    const wchar_t *id;
    const wchar_t *reason;
    const wchar_t *reason_code;
    const wchar_t *reason_id;
    const wchar_t *updated_at;
    const wchar_t *url;
    int i;
    int count_i;

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    http = CkHttpW_Create();

    CkHttpW_putBasicAuth(http,TRUE);
    CkHttpW_putLogin(http,L"login");
    CkHttpW_putPassword(http,L"password");

    CkHttpW_SetRequestHeader(http,L"Accept",L"application/json");

    resp = CkHttpW_QuickRequest(http,L"POST",L"https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating");
    if (CkHttpW_getLastMethodSuccess(http) == FALSE) {
        wprintf(L"%s\n",CkHttpW_lastErrorText(http));
        CkHttpW_Dispose(http);
        return;
    }

    sbResponseBody = CkStringBuilderW_Create();
    CkHttpResponseW_GetBodySb(resp,sbResponseBody);

    jResp = CkJsonObjectW_Create();
    CkJsonObjectW_LoadSb(jResp,sbResponseBody);
    CkJsonObjectW_putEmitCompact(jResp,FALSE);

    wprintf(L"Response Body:\n");
    wprintf(L"%s\n",CkJsonObjectW_emit(jResp));

    respStatusCode = CkHttpResponseW_getStatusCode(resp);
    wprintf(L"Response Status Code = %d\n",respStatusCode);
    if (respStatusCode >= 400) {
        wprintf(L"Response Header:\n");
        wprintf(L"%s\n",CkHttpResponseW_header(resp));
        wprintf(L"Failed.\n");
        CkHttpResponseW_Dispose(resp);
        CkHttpW_Dispose(http);
        CkStringBuilderW_Dispose(sbResponseBody);
        CkJsonObjectW_Dispose(jResp);
        return;
    }

    CkHttpResponseW_Dispose(resp);

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "satisfaction_rating": [
    //     {
    //       "assignee_id": "<integer>",
    //       "group_id": "<integer>",
    //       "requester_id": "<integer>",
    //       "ticket_id": "<integer>",
    //       "score": "<string>",
    //       "comment": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "reason_code": "<integer>",
    //       "reason_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     },
    //     {
    //       "assignee_id": "<integer>",
    //       "group_id": "<integer>",
    //       "requester_id": "<integer>",
    //       "ticket_id": "<integer>",
    //       "score": "<string>",
    //       "comment": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "reason_code": "<integer>",
    //       "reason_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    i = 0;
    count_i = CkJsonObjectW_SizeOfArray(jResp,L"satisfaction_rating");
    while (i < count_i) {
        CkJsonObjectW_putI(jResp,i);
        assignee_id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].assignee_id");
        group_id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].group_id");
        requester_id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].requester_id");
        ticket_id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].ticket_id");
        score = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].score");
        comment = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].comment");
        created_at = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].created_at");
        id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].id");
        reason = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].reason");
        reason_code = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].reason_code");
        reason_id = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].reason_id");
        updated_at = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].updated_at");
        url = CkJsonObjectW_stringOf(jResp,L"satisfaction_rating[i].url");
        i = i + 1;
    }



    CkHttpW_Dispose(http);
    CkStringBuilderW_Dispose(sbResponseBody);
    CkJsonObjectW_Dispose(jResp);

    }

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating

Postman Collection Item JSON

{
  "name": "Create a Satisfaction Rating",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "satisfaction_rating"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "satisfaction_rating"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"satisfaction_rating\": [\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}