TCL / Support API / Create Or Update User
Back to Collection Items
load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
# Use this online tool to generate code from sample JSON: Generate Code to Create JSON
# The following JSON is sent in the request body.
# {
# "user": {
# "name": "<string>",
# "email": "<string>",
# "custom_role_id": "<integer>",
# "external_id": "<string>",
# "identities": [
# {
# "type": "<string>",
# "value": "<string>"
# },
# {
# "type": "<string>",
# "value": "<string>"
# }
# ],
# "organization": {
# "name": "<string>"
# },
# "organization_id": "<integer>",
# "role": "<string>"
# }
# }
set json [new_CkJsonObject]
CkJsonObject_UpdateString $json "user.name" "<string>"
CkJsonObject_UpdateString $json "user.email" "<string>"
CkJsonObject_UpdateString $json "user.custom_role_id" "<integer>"
CkJsonObject_UpdateString $json "user.external_id" "<string>"
CkJsonObject_UpdateString $json "user.identities[0].type" "<string>"
CkJsonObject_UpdateString $json "user.identities[0].value" "<string>"
CkJsonObject_UpdateString $json "user.identities[1].type" "<string>"
CkJsonObject_UpdateString $json "user.identities[1].value" "<string>"
CkJsonObject_UpdateString $json "user.organization.name" "<string>"
CkJsonObject_UpdateString $json "user.organization_id" "<integer>"
CkJsonObject_UpdateString $json "user.role" "<string>"
CkHttp_SetRequestHeader $http "Content-Type" "application/json"
CkHttp_SetRequestHeader $http "Accept" "application/json"
# resp is a CkHttpResponse
set resp [CkHttp_PostJson3 $http "https://example.zendesk.com/api/v2/users/create_or_update" "application/json" $json]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
delete_CkJsonObject $json
exit
}
set sbResponseBody [new_CkStringBuilder]
CkHttpResponse_GetBodySb $resp $sbResponseBody
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttpResponse_header $resp]
puts "Failed."
delete_CkHttpResponse $resp
delete_CkHttp $http
delete_CkJsonObject $json
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
delete_CkHttpResponse $resp
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "user": {
# "name": "<string>",
# "active": "<boolean>",
# "alias": "<string>",
# "chat_only": "<boolean>",
# "created_at": "<string>",
# "custom_role_id": "<integer>",
# "default_group_id": "<integer>",
# "details": "<string>",
# "email": "<string>",
# "external_id": "<string>",
# "iana_time_zone": "<string>",
# "id": "<integer>",
# "last_login_at": "<string>",
# "locale": "<string>",
# "locale_id": "<integer>",
# "moderator": "<boolean>",
# "notes": "<string>",
# "only_private_comments": "<boolean>",
# "organization_id": "<integer>",
# "phone": "<string>",
# "photo": {
# "dolorea1": false,
# "deserunt3": 95124319.10825741
# },
# "remote_photo_url": "<string>",
# "report_csv": "<boolean>",
# "restricted_agent": "<boolean>",
# "role": "<string>",
# "role_type": "<integer>",
# "shared": "<boolean>",
# "shared_agent": "<boolean>",
# "shared_phone_number": "<boolean>",
# "signature": "<string>",
# "suspended": "<boolean>",
# "tags": "<array>",
# "ticket_restriction": "<string>",
# "time_zone": "<string>",
# "two_factor_auth_enabled": "<boolean>",
# "updated_at": "<string>",
# "url": "<string>",
# "user_fields": {
# "nostrudacc": -12929960.546221554,
# "in_80e": 25167751.960886702,
# "proident_e2": true,
# "voluptate_98": -58995022
# },
# "verified": "<boolean>"
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set Name [CkJsonObject_stringOf $jResp "user.name"]
set Active [CkJsonObject_stringOf $jResp "user.active"]
set Alias [CkJsonObject_stringOf $jResp "user.alias"]
set Chat_only [CkJsonObject_stringOf $jResp "user.chat_only"]
set Created_at [CkJsonObject_stringOf $jResp "user.created_at"]
set Custom_role_id [CkJsonObject_stringOf $jResp "user.custom_role_id"]
set Default_group_id [CkJsonObject_stringOf $jResp "user.default_group_id"]
set Details [CkJsonObject_stringOf $jResp "user.details"]
set v_Email [CkJsonObject_stringOf $jResp "user.email"]
set External_id [CkJsonObject_stringOf $jResp "user.external_id"]
set Iana_time_zone [CkJsonObject_stringOf $jResp "user.iana_time_zone"]
set Id [CkJsonObject_stringOf $jResp "user.id"]
set Last_login_at [CkJsonObject_stringOf $jResp "user.last_login_at"]
set Locale [CkJsonObject_stringOf $jResp "user.locale"]
set Locale_id [CkJsonObject_stringOf $jResp "user.locale_id"]
set Moderator [CkJsonObject_stringOf $jResp "user.moderator"]
set Notes [CkJsonObject_stringOf $jResp "user.notes"]
set Only_private_comments [CkJsonObject_stringOf $jResp "user.only_private_comments"]
set Organization_id [CkJsonObject_stringOf $jResp "user.organization_id"]
set Phone [CkJsonObject_stringOf $jResp "user.phone"]
set Dolorea1 [CkJsonObject_BoolOf $jResp "user.photo.dolorea1"]
set Deserunt3 [CkJsonObject_stringOf $jResp "user.photo.deserunt3"]
set Remote_photo_url [CkJsonObject_stringOf $jResp "user.remote_photo_url"]
set Report_csv [CkJsonObject_stringOf $jResp "user.report_csv"]
set Restricted_agent [CkJsonObject_stringOf $jResp "user.restricted_agent"]
set Role [CkJsonObject_stringOf $jResp "user.role"]
set Role_type [CkJsonObject_stringOf $jResp "user.role_type"]
set v_Shared [CkJsonObject_stringOf $jResp "user.shared"]
set Shared_agent [CkJsonObject_stringOf $jResp "user.shared_agent"]
set Shared_phone_number [CkJsonObject_stringOf $jResp "user.shared_phone_number"]
set Signature [CkJsonObject_stringOf $jResp "user.signature"]
set Suspended [CkJsonObject_stringOf $jResp "user.suspended"]
set Tags [CkJsonObject_stringOf $jResp "user.tags"]
set Ticket_restriction [CkJsonObject_stringOf $jResp "user.ticket_restriction"]
set Time_zone [CkJsonObject_stringOf $jResp "user.time_zone"]
set Two_factor_auth_enabled [CkJsonObject_stringOf $jResp "user.two_factor_auth_enabled"]
set Updated_at [CkJsonObject_stringOf $jResp "user.updated_at"]
set v_Url [CkJsonObject_stringOf $jResp "user.url"]
set Nostrudacc [CkJsonObject_stringOf $jResp "user.user_fields.nostrudacc"]
set In_80e [CkJsonObject_stringOf $jResp "user.user_fields.in_80e"]
set Proident_e2 [CkJsonObject_BoolOf $jResp "user.user_fields.proident_e2"]
set Voluptate_98 [CkJsonObject_IntOf $jResp "user.user_fields.voluptate_98"]
set Verified [CkJsonObject_stringOf $jResp "user.verified"]
delete_CkHttp $http
delete_CkJsonObject $json
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"user": {
"name": "<string>",
"email": "<string>",
"custom_role_id": "<integer>",
"external_id": "<string>",
"identities": [
{
"type": "<string>",
"value": "<string>"
},
{
"type": "<string>",
"value": "<string>"
}
],
"organization": {
"name": "<string>"
},
"organization_id": "<integer>",
"role": "<string>"
}
}'
https://example.zendesk.com/api/v2/users/create_or_update
Postman Collection Item JSON
{
"name": "Create Or Update User",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
},
"description": "Creates a user if the user does not already exist, or updates an existing user\nidentified by e-mail address or external ID.\n\nIf you don't specify a role parameter, the new user is assigned the role of end user.\n\nIf you need to create users without sending out a verification email, include a `\"skip_verify_email\": true` property in the body.\n\n#### Response Status Code\n\n- If the user exists in Zendesk, a successful request returns a 200 status code with \"Location: /api/v2/users/{user_id}.json\".\n- If the user does not exist in Zendesk, a successful request returns a 201 status code with \"Location: /api/v2/users/{new_user_id}.json\".\n\n#### Rate Limit\n\nThe rate limit is 5 requests per minute for each unique end user profile. For example, you can make 10 calls per second as long as you make five calls for one user and five calls for another user.\nThe rate limiting mechanism behaves as described in\n[Usage Limits](/api-reference/introduction/rate-limits/#monitoring-your-request-activity)\nin the API introduction. Zendesk recommends that you obey the Retry-After header values.\n\n#### Allowed For\n\n* Agents, with restrictions on certain actions\n"
},
"response": [
{
"name": "Successful response, when user exits",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"user\": {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"alias\": \"<string>\",\n \"chat_only\": \"<boolean>\",\n \"created_at\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"default_group_id\": \"<integer>\",\n \"details\": \"<string>\",\n \"email\": \"<string>\",\n \"external_id\": \"<string>\",\n \"iana_time_zone\": \"<string>\",\n \"id\": \"<integer>\",\n \"last_login_at\": \"<string>\",\n \"locale\": \"<string>\",\n \"locale_id\": \"<integer>\",\n \"moderator\": \"<boolean>\",\n \"notes\": \"<string>\",\n \"only_private_comments\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"phone\": \"<string>\",\n \"photo\": {\n \"dolorea1\": false,\n \"deserunt3\": 95124319.10825741\n },\n \"remote_photo_url\": \"<string>\",\n \"report_csv\": \"<boolean>\",\n \"restricted_agent\": \"<boolean>\",\n \"role\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"shared\": \"<boolean>\",\n \"shared_agent\": \"<boolean>\",\n \"shared_phone_number\": \"<boolean>\",\n \"signature\": \"<string>\",\n \"suspended\": \"<boolean>\",\n \"tags\": \"<array>\",\n \"ticket_restriction\": \"<string>\",\n \"time_zone\": \"<string>\",\n \"two_factor_auth_enabled\": \"<boolean>\",\n \"updated_at\": \"<string>\",\n \"url\": \"<string>\",\n \"user_fields\": {\n \"nostrudacc\": -12929960.546221554,\n \"in_80e\": 25167751.960886702,\n \"proident_e2\": true,\n \"voluptate_98\": -58995022\n },\n \"verified\": \"<boolean>\"\n }\n}"
},
{
"name": "Created response, when user is new",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"user\": {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"alias\": \"<string>\",\n \"chat_only\": \"<boolean>\",\n \"created_at\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"default_group_id\": \"<integer>\",\n \"details\": \"<string>\",\n \"email\": \"<string>\",\n \"external_id\": \"<string>\",\n \"iana_time_zone\": \"<string>\",\n \"id\": \"<integer>\",\n \"last_login_at\": \"<string>\",\n \"locale\": \"<string>\",\n \"locale_id\": \"<integer>\",\n \"moderator\": \"<boolean>\",\n \"notes\": \"<string>\",\n \"only_private_comments\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"phone\": \"<string>\",\n \"photo\": {\n \"dolorea1\": false,\n \"deserunt3\": 95124319.10825741\n },\n \"remote_photo_url\": \"<string>\",\n \"report_csv\": \"<boolean>\",\n \"restricted_agent\": \"<boolean>\",\n \"role\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"shared\": \"<boolean>\",\n \"shared_agent\": \"<boolean>\",\n \"shared_phone_number\": \"<boolean>\",\n \"signature\": \"<string>\",\n \"suspended\": \"<boolean>\",\n \"tags\": \"<array>\",\n \"ticket_restriction\": \"<string>\",\n \"time_zone\": \"<string>\",\n \"two_factor_auth_enabled\": \"<boolean>\",\n \"updated_at\": \"<string>\",\n \"url\": \"<string>\",\n \"user_fields\": {\n \"nostrudacc\": -12929960.546221554,\n \"in_80e\": 25167751.960886702,\n \"proident_e2\": true,\n \"voluptate_98\": -58995022\n },\n \"verified\": \"<boolean>\"\n }\n}"
}
]
}
