TCL / Support API / Create Support Address
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load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
CkHttp_SetRequestHeader $http "Accept" "application/json"
# resp is a CkHttpResponse
set resp [CkHttp_QuickRequest $http "POST" "https://example.zendesk.com/api/v2/recipient_addresses"]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
exit
}
set sbResponseBody [new_CkStringBuilder]
CkHttpResponse_GetBodySb $resp $sbResponseBody
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttpResponse_header $resp]
puts "Failed."
delete_CkHttpResponse $resp
delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
delete_CkHttpResponse $resp
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "recipient_address": {
# "email": "<string>",
# "brand_id": "<integer>",
# "cname_status": "unknown",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "dns_results": "verified",
# "domain_verification_code": "<string>",
# "domain_verification_status": "failed",
# "forwarding_status": "unknown",
# "id": "<integer>",
# "name": "<string>",
# "spf_status": "unknown",
# "updated_at": "<dateTime>"
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set v_Email [CkJsonObject_stringOf $jResp "recipient_address.email"]
set Brand_id [CkJsonObject_stringOf $jResp "recipient_address.brand_id"]
set Cname_status [CkJsonObject_stringOf $jResp "recipient_address.cname_status"]
set Created_at [CkJsonObject_stringOf $jResp "recipient_address.created_at"]
set Default [CkJsonObject_stringOf $jResp "recipient_address.default"]
set Dns_results [CkJsonObject_stringOf $jResp "recipient_address.dns_results"]
set Domain_verification_code [CkJsonObject_stringOf $jResp "recipient_address.domain_verification_code"]
set Domain_verification_status [CkJsonObject_stringOf $jResp "recipient_address.domain_verification_status"]
set Forwarding_status [CkJsonObject_stringOf $jResp "recipient_address.forwarding_status"]
set Id [CkJsonObject_stringOf $jResp "recipient_address.id"]
set Name [CkJsonObject_stringOf $jResp "recipient_address.name"]
set Spf_status [CkJsonObject_stringOf $jResp "recipient_address.spf_status"]
set Updated_at [CkJsonObject_stringOf $jResp "recipient_address.updated_at"]
delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/recipient_addresses
Postman Collection Item JSON
{
"name": "Create Support Address",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/recipient_addresses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"recipient_addresses"
]
},
"description": "Adds a Zendesk or external support address to your account.\n\nTo add a Zendesk address, use the following syntax: `{local-part}@{accountname}.zendesk.com`.\nExample: 'sales-team@example.zendesk.com'. The [local-part](https://en.wikipedia.org/wiki/Email_address#Local-part) can be anything you like.\n\nTo add an external email address such as help@omniwearshop.com, the email must already exist and you must set up forwarding on your email server. The exact steps depend on your mail server. See [Forwarding incoming email to Zendesk Support](https://support.zendesk.com/hc/en-us/articles/203663266). After setting up forwarding, run the [Verify Support Address Forwarding](#verify-support-address-forwarding) endpoint. The address won't work in Zendesk Support until it's been verified.\n\n#### Allowed For\n\n* Admins\n* Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center\n"
},
"response": [
{
"name": "Created response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/recipient_addresses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"recipient_addresses"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"recipient_address\": {\n \"email\": \"<string>\",\n \"brand_id\": \"<integer>\",\n \"cname_status\": \"unknown\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"dns_results\": \"verified\",\n \"domain_verification_code\": \"<string>\",\n \"domain_verification_status\": \"failed\",\n \"forwarding_status\": \"unknown\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"spf_status\": \"unknown\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}