SQL Server / Support API / Update Request
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @resp int
EXEC sp_OAMethod @http, 'QuickRequest', @resp OUT, 'PUT', 'https://example.zendesk.com/api/v2/requests/:request_id'
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
RETURN
END
DECLARE @sbResponseBody int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "request": {
-- "subject": "<string>",
-- "assignee_id": "<integer>",
-- "can_be_solved_by_me": "<boolean>",
-- "collaborator_ids": [
-- "<integer>",
-- "<integer>"
-- ],
-- "created_at": "<dateTime>",
-- "custom_fields": [
-- {
-- "id": "<integer>",
-- "value": "<string>"
-- },
-- {
-- "id": "<integer>",
-- "value": "<string>"
-- }
-- ],
-- "custom_status_id": "<integer>",
-- "description": "<string>",
-- "due_at": "<dateTime>",
-- "email_cc_ids": [
-- "<integer>",
-- "<integer>"
-- ],
-- "followup_source_id": "<integer>",
-- "group_id": "<integer>",
-- "id": "<integer>",
-- "is_public": "<boolean>",
-- "organization_id": "<integer>",
-- "priority": "<string>",
-- "recipient": "<string>",
-- "requester_id": "<integer>",
-- "solved": "<boolean>",
-- "status": "<string>",
-- "ticket_form_id": "<integer>",
-- "type": "<string>",
-- "updated_at": "<dateTime>",
-- "url": "<string>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "est__": false
-- }
-- }
-- }
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @strVal nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @value nvarchar(4000)
DECLARE @Subject nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Subject OUT, 'request.subject'
DECLARE @Assignee_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_id OUT, 'request.assignee_id'
DECLARE @Can_be_solved_by_me nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Can_be_solved_by_me OUT, 'request.can_be_solved_by_me'
DECLARE @Created_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Created_at OUT, 'request.created_at'
DECLARE @Custom_status_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_status_id OUT, 'request.custom_status_id'
DECLARE @Description nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Description OUT, 'request.description'
DECLARE @Due_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Due_at OUT, 'request.due_at'
DECLARE @Followup_source_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Followup_source_id OUT, 'request.followup_source_id'
DECLARE @Group_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Group_id OUT, 'request.group_id'
DECLARE @Id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'request.id'
DECLARE @Is_public nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Is_public OUT, 'request.is_public'
DECLARE @Organization_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Organization_id OUT, 'request.organization_id'
DECLARE @Priority nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Priority OUT, 'request.priority'
DECLARE @Recipient nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Recipient OUT, 'request.recipient'
DECLARE @Requester_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Requester_id OUT, 'request.requester_id'
DECLARE @Solved nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Solved OUT, 'request.solved'
DECLARE @Status nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Status OUT, 'request.status'
DECLARE @Ticket_form_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Ticket_form_id OUT, 'request.ticket_form_id'
DECLARE @v_Type nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Type OUT, 'request.type'
DECLARE @Updated_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_at OUT, 'request.updated_at'
DECLARE @v_Url nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Url OUT, 'request.url'
DECLARE @Channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'request.via.channel'
DECLARE @Est__ int
EXEC sp_OAMethod @jResp, 'BoolOf', @Est__ OUT, 'request.via.source.est__'
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'request.collaborator_ids'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @strVal OUT, 'request.collaborator_ids[i]'
SELECT @i = @i + 1
END
SELECT @i = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'request.custom_fields'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'request.custom_fields[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @value OUT, 'request.custom_fields[i].value'
SELECT @i = @i + 1
END
SELECT @i = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'request.email_cc_ids'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @strVal OUT, 'request.email_cc_ids[i]'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/:request_id
Postman Collection Item JSON
{
"name": "Update Request",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id",
"value": "<integer>"
}
]
},
"description": "Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.\n\n#### Writable properties\nThis endpoint can only update the following properties in the request.\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ---------------------------------------------------- |\n| comment | object | no | Adds a comment to the request. See [Request comments](#request-comments) |\n| solved | boolean | no | Marks the request as solved. Example: `{\"request\": {\"solved\": \"true\"}}` |\n| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See [Adding collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#adding-collaborators) |\n\n#### Allowed For\n\n* End users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"request\": {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"est__\": false\n }\n }\n }\n}"
}
]
}
