Chilkat Online Tools

Perl / Support API / Show Changes to Ticket

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use chilkat();

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

$http = chilkat::CkHttp->new();

$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");

$http->SetRequestHeader("Accept","application/json");

$sbResponseBody = chilkat::CkStringBuilder->new();
$success = $http->QuickGetSb("https://example.zendesk.com/api/v2/macros/:macro_id/apply",$sbResponseBody);
if ($success == 0) {
    print $http->lastErrorText() . "\r\n";
    exit;
}

$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);

print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";

$respStatusCode = $http->get_LastStatus();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
    print "Response Header:" . "\r\n";
    print $http->lastHeader() . "\r\n";
    print "Failed." . "\r\n";
    exit;
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "result": {
#     "ticket": {
#       "assignee_id": "<integer>",
#       "comment": {
#         "body": "<string>",
#         "public": "<boolean>",
#         "scoped_body": [
#           [
#             "<string>",
#             "<string>"
#           ],
#           [
#             "<string>",
#             "<string>"
#           ]
#         ]
#       },
#       "fields": {
#         "id": "<integer>",
#         "value": "<string>"
#       },
#       "group_id": "<integer>",
#       "id": "<integer>",
#       "url": "<string>"
#     }
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$Assignee_id = $jResp->stringOf("result.ticket.assignee_id");
$Body = $jResp->stringOf("result.ticket.comment.body");
$v_Public = $jResp->stringOf("result.ticket.comment.public");
$Id = $jResp->stringOf("result.ticket.fields.id");
$Value = $jResp->stringOf("result.ticket.fields.value");
$Group_id = $jResp->stringOf("result.ticket.group_id");
$TicketId = $jResp->stringOf("result.ticket.id");
$v_Url = $jResp->stringOf("result.ticket.url");
$i = 0;
$count_i = $jResp->SizeOfArray("result.ticket.comment.scoped_body");
while ($i < $count_i) {
    $jResp->put_I($i);
    $j = 0;
    $count_j = $jResp->SizeOfArray("result.ticket.comment.scoped_body[i]");
    while ($j < $count_j) {
        $jResp->put_J($j);
        $strVal = $jResp->stringOf("result.ticket.comment.scoped_body[i][j]");
        $j = $j + 1;
    }

    $i = $i + 1;
}

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Changes to Ticket",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the changes the macro would make to a ticket. It doesn't actually\nchange a ticket. You can use the response data in a subsequent API call\nto the [Tickets](/api-reference/ticketing/tickets/tickets/) endpoint to update the ticket.\n\nThe response includes only the ticket fields that would be changed by the\nmacro. To get the full ticket object after the macro is applied,\nsee [Show Ticket After Changes](#show-ticket-after-changes).\n\n#### Allowed For\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}