Chilkat Online Tools

Node.js / Support API / Redact Ticket Comment In Agent Workspace

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var os = require('os');
if (os.platform() == 'win32') {  
    if (os.arch() == 'ia32') {
        var chilkat = require('@chilkat/ck-node21-win-ia32');
    } else {
        var chilkat = require('@chilkat/ck-node21-win64'); 
    }
} else if (os.platform() == 'linux') {
    if (os.arch() == 'arm') {
        var chilkat = require('@chilkat/ck-node21-arm');
    } else if (os.arch() == 'x86') {
        var chilkat = require('@chilkat/ck-node21-linux32');
    } else {
        var chilkat = require('@chilkat/ck-node21-linux64');
    }
} else if (os.platform() == 'darwin') {
    if (os.arch() == 'arm64') {
        var chilkat = require('@chilkat/ck-node21-mac-m1');
    } else {
        var chilkat = require('@chilkat/ck-node21-macosx');
    }
}


function chilkatExample() {

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    var http = new chilkat.Http();
    var success;

    http.BasicAuth = true;
    http.Login = "login";
    http.Password = "password";

    http.SetRequestHeader("Accept","application/json");

    // resp: HttpResponse
    var resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id");
    if (http.LastMethodSuccess == false) {
        console.log(http.LastErrorText);
        return;
    }

    var sbResponseBody = new chilkat.StringBuilder();
    resp.GetBodySb(sbResponseBody);

    var jResp = new chilkat.JsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.EmitCompact = false;

    console.log("Response Body:");
    console.log(jResp.Emit());

    var respStatusCode = resp.StatusCode;
    console.log("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        console.log("Response Header:");
        console.log(resp.Header);
        console.log("Failed.");

        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "comment": {
    //     "attachments": [
    //       {
    //         "content_type": "<string>",
    //         "content_url": "<string>",
    //         "deleted": "<boolean>",
    //         "file_name": "<string>",
    //         "height": "<string>",
    //         "id": "<integer>",
    //         "inline": "<boolean>",
    //         "malware_access_override": "<boolean>",
    //         "malware_scan_result": "<string>",
    //         "mapped_content_url": "<string>",
    //         "size": "<integer>",
    //         "url": "<string>",
    //         "width": "<string>",
    //         "thumbnails": [
    //           {
    //             "content_type": "<string>",
    //             "content_url": "<string>",
    //             "deleted": "<boolean>",
    //             "file_name": "<string>",
    //             "height": "<string>",
    //             "id": "<integer>",
    //             "inline": "<boolean>",
    //             "malware_access_override": "<boolean>",
    //             "malware_scan_result": "<string>",
    //             "mapped_content_url": "<string>",
    //             "size": "<integer>",
    //             "url": "<string>",
    //             "width": "<string>"
    //           },
    //           {
    //             "content_type": "<string>",
    //             "content_url": "<string>",
    //             "deleted": "<boolean>",
    //             "file_name": "<string>",
    //             "height": "<string>",
    //             "id": "<integer>",
    //             "inline": "<boolean>",
    //             "malware_access_override": "<boolean>",
    //             "malware_scan_result": "<string>",
    //             "mapped_content_url": "<string>",
    //             "size": "<integer>",
    //             "url": "<string>",
    //             "width": "<string>"
    //           }
    //         ]
    //       },
    //       {
    //         "content_type": "<string>",
    //         "content_url": "<string>",
    //         "deleted": "<boolean>",
    //         "file_name": "<string>",
    //         "height": "<string>",
    //         "id": "<integer>",
    //         "inline": "<boolean>",
    //         "malware_access_override": "<boolean>",
    //         "malware_scan_result": "<string>",
    //         "mapped_content_url": "<string>",
    //         "size": "<integer>",
    //         "url": "<string>",
    //         "width": "<string>",
    //         "thumbnails": [
    //           {
    //             "content_type": "<string>",
    //             "content_url": "<string>",
    //             "deleted": "<boolean>",
    //             "file_name": "<string>",
    //             "height": "<string>",
    //             "id": "<integer>",
    //             "inline": "<boolean>",
    //             "malware_access_override": "<boolean>",
    //             "malware_scan_result": "<string>",
    //             "mapped_content_url": "<string>",
    //             "size": "<integer>",
    //             "url": "<string>",
    //             "width": "<string>"
    //           },
    //           {
    //             "content_type": "<string>",
    //             "content_url": "<string>",
    //             "deleted": "<boolean>",
    //             "file_name": "<string>",
    //             "height": "<string>",
    //             "id": "<integer>",
    //             "inline": "<boolean>",
    //             "malware_access_override": "<boolean>",
    //             "malware_scan_result": "<string>",
    //             "mapped_content_url": "<string>",
    //             "size": "<integer>",
    //             "url": "<string>",
    //             "width": "<string>"
    //           }
    //         ]
    //       }
    //     ],
    //     "audit_id": "<integer>",
    //     "author_id": "<integer>",
    //     "body": "<string>",
    //     "created_at": "<dateTime>",
    //     "html_body": "<string>",
    //     "id": "<integer>",
    //     "metadata": {
    //       "aliquipf9_": 29396975.17451787
    //     },
    //     "plain_body": "<string>",
    //     "public": "<boolean>",
    //     "type": "<string>",
    //     "uploads": [
    //       "<string>",
    //       "<string>"
    //     ],
    //     "via": {
    //       "channel": "<string>",
    //       "source": {
    //         "mollit8": -84219258
    //       }
    //     }
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var content_type;
    var content_url;
    var deleted;
    var file_name;
    var height;
    var id;
    var inline;
    var malware_access_override;
    var malware_scan_result;
    var mapped_content_url;
    var size;
    var url;
    var width;
    var j;
    var count_j;
    var strVal;

    var Audit_id = jResp.StringOf("comment.audit_id");
    var Author_id = jResp.StringOf("comment.author_id");
    var Body = jResp.StringOf("comment.body");
    var Created_at = jResp.StringOf("comment.created_at");
    var Html_body = jResp.StringOf("comment.html_body");
    var Id = jResp.StringOf("comment.id");
    var Aliquipf9_ = jResp.StringOf("comment.metadata.aliquipf9_");
    var Plain_body = jResp.StringOf("comment.plain_body");
    var v_Public = jResp.StringOf("comment.public");
    var v_Type = jResp.StringOf("comment.type");
    var Channel = jResp.StringOf("comment.via.channel");
    var Mollit8 = jResp.IntOf("comment.via.source.mollit8");
    var i = 0;
    var count_i = jResp.SizeOfArray("comment.attachments");
    while (i < count_i) {
        jResp.I = i;
        content_type = jResp.StringOf("comment.attachments[i].content_type");
        content_url = jResp.StringOf("comment.attachments[i].content_url");
        deleted = jResp.StringOf("comment.attachments[i].deleted");
        file_name = jResp.StringOf("comment.attachments[i].file_name");
        height = jResp.StringOf("comment.attachments[i].height");
        id = jResp.StringOf("comment.attachments[i].id");
        inline = jResp.StringOf("comment.attachments[i].inline");
        malware_access_override = jResp.StringOf("comment.attachments[i].malware_access_override");
        malware_scan_result = jResp.StringOf("comment.attachments[i].malware_scan_result");
        mapped_content_url = jResp.StringOf("comment.attachments[i].mapped_content_url");
        size = jResp.StringOf("comment.attachments[i].size");
        url = jResp.StringOf("comment.attachments[i].url");
        width = jResp.StringOf("comment.attachments[i].width");
        j = 0;
        count_j = jResp.SizeOfArray("comment.attachments[i].thumbnails");
        while (j < count_j) {
            jResp.J = j;
            content_type = jResp.StringOf("comment.attachments[i].thumbnails[j].content_type");
            content_url = jResp.StringOf("comment.attachments[i].thumbnails[j].content_url");
            deleted = jResp.StringOf("comment.attachments[i].thumbnails[j].deleted");
            file_name = jResp.StringOf("comment.attachments[i].thumbnails[j].file_name");
            height = jResp.StringOf("comment.attachments[i].thumbnails[j].height");
            id = jResp.StringOf("comment.attachments[i].thumbnails[j].id");
            inline = jResp.StringOf("comment.attachments[i].thumbnails[j].inline");
            malware_access_override = jResp.StringOf("comment.attachments[i].thumbnails[j].malware_access_override");
            malware_scan_result = jResp.StringOf("comment.attachments[i].thumbnails[j].malware_scan_result");
            mapped_content_url = jResp.StringOf("comment.attachments[i].thumbnails[j].mapped_content_url");
            size = jResp.StringOf("comment.attachments[i].thumbnails[j].size");
            url = jResp.StringOf("comment.attachments[i].thumbnails[j].url");
            width = jResp.StringOf("comment.attachments[i].thumbnails[j].width");
            j = j+1;
        }

        i = i+1;
    }

    i = 0;
    count_i = jResp.SizeOfArray("comment.uploads");
    while (i < count_i) {
        jResp.I = i;
        strVal = jResp.StringOf("comment.uploads[i]");
        i = i+1;
    }


}

chilkatExample();

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id

Postman Collection Item JSON

{
  "name": "Redact Ticket Comment In Agent Workspace",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "comment_redactions",
        ":ticket_comment_id"
      ],
      "variable": [
        {
          "key": "ticket_comment_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.\n\nIn the `html_body` of the comment, wrap the content you want redacted in `<redact>` tags. Example:\n\n```json\n{\n  \"html_body\": \"<div class=\\\"zd-comment\\\" dir=\\\"auto\\\">My ID number is <redact>847564</redact>!</div>\",\n  \"ticket_id\":100\n}\n```\n\nThe characters in the redact tag will be replaced by the ▇ symbol.\n\nTo redact inline images and anchor tags, add the individual attribute `redact` to the element. Example: `<a href=\"http://example.com\" redact>some link</a>`.\n\nRedaction is permanent and can not be undone. Data is permanently deleted from Zendesk servers with no way to recover it.\n\nThis endpoint provides all the same functionality that the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint provides, plus:\n\n- Redaction of comments in closed tickets\n\n- Redaction of comments in archived tickets\n\n- Redaction of formatted text (bold, italics, hyperlinks)\n\n**Limitations**: When content is redacted from an email comment, the content is also redacted from the original email through a background job. It may take a while for the changes to be completed.\n\n**Note**: We recommend using this endpoint instead of the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint, which will eventually be deprecated.\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must be enabled on the account. For professional accounts, deleting tickets must be enabled for agents. On Enterprise accounts, you can assign agents to a custom role with permissions to redact ticket content.\n\n#### Request Body Properties\n\n| Name                     | Type    | Required | Description                                                                                                                                      |\n| -------------------------| ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |\n| ticket_id                | integer | true     | The ID of the ticket                                                                                                                             |\n| html_body                | string  | false    | The `html_body` of the comment containing `<redact>` tags or `redact` attributes                                           |\n| external_attachment_urls | array   | false    | Array of attachment URLs belonging to the comment to be redacted. See [`content_url` property of Attachment](/api-reference/ticketing/tickets/ticket-attachments/) |\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "comment_redactions",
            ":ticket_comment_id"
          ],
          "variable": [
            {
              "key": "ticket_comment_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"comment\": {\n    \"attachments\": [\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      },\n      {\n        \"content_type\": \"<string>\",\n        \"content_url\": \"<string>\",\n        \"deleted\": \"<boolean>\",\n        \"file_name\": \"<string>\",\n        \"height\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"inline\": \"<boolean>\",\n        \"malware_access_override\": \"<boolean>\",\n        \"malware_scan_result\": \"<string>\",\n        \"mapped_content_url\": \"<string>\",\n        \"size\": \"<integer>\",\n        \"url\": \"<string>\",\n        \"width\": \"<string>\",\n        \"thumbnails\": [\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          },\n          {\n            \"content_type\": \"<string>\",\n            \"content_url\": \"<string>\",\n            \"deleted\": \"<boolean>\",\n            \"file_name\": \"<string>\",\n            \"height\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"inline\": \"<boolean>\",\n            \"malware_access_override\": \"<boolean>\",\n            \"malware_scan_result\": \"<string>\",\n            \"mapped_content_url\": \"<string>\",\n            \"size\": \"<integer>\",\n            \"url\": \"<string>\",\n            \"width\": \"<string>\"\n          }\n        ]\n      }\n    ],\n    \"audit_id\": \"<integer>\",\n    \"author_id\": \"<integer>\",\n    \"body\": \"<string>\",\n    \"created_at\": \"<dateTime>\",\n    \"html_body\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"metadata\": {\n      \"aliquipf9_\": 29396975.17451787\n    },\n    \"plain_body\": \"<string>\",\n    \"public\": \"<boolean>\",\n    \"type\": \"<string>\",\n    \"uploads\": [\n      \"<string>\",\n      \"<string>\"\n    ],\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"mollit8\": -84219258\n      }\n    }\n  }\n}"
    }
  ]
}