Chilkat Online Tools

Java / Support API / Show Ticket Metrics

Back to Collection Items

import com.chilkatsoft.*;

public class ChilkatExample {

  static {
    try {
        System.loadLibrary("chilkat");
    } catch (UnsatisfiedLinkError e) {
      System.err.println("Native code library failed to load.\n" + e);
      System.exit(1);
    }
  }

  public static void main(String argv[])
  {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttp http = new CkHttp();
    boolean success;

    http.put_BasicAuth(true);
    http.put_Login("login");
    http.put_Password("password");

    http.SetRequestHeader("Accept","application/json");

    CkStringBuilder sbResponseBody = new CkStringBuilder();
    success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",sbResponseBody);
    if (success == false) {
        System.out.println(http.lastErrorText());
        return;
        }

    CkJsonObject jResp = new CkJsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    System.out.println("Response Body:");
    System.out.println(jResp.emit());

    int respStatusCode = http.get_LastStatus();
    System.out.println("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        System.out.println("Response Header:");
        System.out.println(http.lastHeader());
        System.out.println("Failed.");
        return;
        }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket_metric": [
    //     {
    //       "agent_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "assigned_at": "<dateTime>",
    //       "assignee_stations": "<integer>",
    //       "assignee_updated_at": "<dateTime>",
    //       "created_at": "<dateTime>",
    //       "custom_status_updated_at": "<dateTime>",
    //       "first_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "full_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "group_stations": "<integer>",
    //       "id": "<integer>",
    //       "initially_assigned_at": "<dateTime>",
    //       "latest_comment_added_at": "<dateTime>",
    //       "on_hold_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reopens": "<integer>",
    //       "replies": "<integer>",
    //       "reply_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reply_time_in_seconds": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "requester_updated_at": "<dateTime>",
    //       "requester_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "solved_at": "<dateTime>",
    //       "status_updated_at": "<dateTime>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     },
    //     {
    //       "agent_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "assigned_at": "<dateTime>",
    //       "assignee_stations": "<integer>",
    //       "assignee_updated_at": "<dateTime>",
    //       "created_at": "<dateTime>",
    //       "custom_status_updated_at": "<dateTime>",
    //       "first_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "full_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "group_stations": "<integer>",
    //       "id": "<integer>",
    //       "initially_assigned_at": "<dateTime>",
    //       "latest_comment_added_at": "<dateTime>",
    //       "on_hold_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reopens": "<integer>",
    //       "replies": "<integer>",
    //       "reply_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reply_time_in_seconds": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "requester_updated_at": "<dateTime>",
    //       "requester_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "solved_at": "<dateTime>",
    //       "status_updated_at": "<dateTime>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    String Business;
    String Calendar;
    String assigned_at;
    String assignee_stations;
    String assignee_updated_at;
    String created_at;
    String custom_status_updated_at;
    String first_resolution_time_in_minutesBusiness;
    String first_resolution_time_in_minutesCalendar;
    String full_resolution_time_in_minutesBusiness;
    String full_resolution_time_in_minutesCalendar;
    String group_stations;
    String id;
    String initially_assigned_at;
    String latest_comment_added_at;
    String on_hold_time_in_minutesBusiness;
    String on_hold_time_in_minutesCalendar;
    String reopens;
    String replies;
    String reply_time_in_minutesBusiness;
    String reply_time_in_minutesCalendar;
    String reply_time_in_secondsBusiness;
    String reply_time_in_secondsCalendar;
    String requester_updated_at;
    String requester_wait_time_in_minutesBusiness;
    String requester_wait_time_in_minutesCalendar;
    String solved_at;
    String status_updated_at;
    String ticket_id;
    String updated_at;
    String url;

    int i = 0;
    int count_i = jResp.SizeOfArray("ticket_metric");
    while (i < count_i) {
        jResp.put_I(i);
        Business = jResp.stringOf("ticket_metric[i].agent_wait_time_in_minutes.business");
        Calendar = jResp.stringOf("ticket_metric[i].agent_wait_time_in_minutes.calendar");
        assigned_at = jResp.stringOf("ticket_metric[i].assigned_at");
        assignee_stations = jResp.stringOf("ticket_metric[i].assignee_stations");
        assignee_updated_at = jResp.stringOf("ticket_metric[i].assignee_updated_at");
        created_at = jResp.stringOf("ticket_metric[i].created_at");
        custom_status_updated_at = jResp.stringOf("ticket_metric[i].custom_status_updated_at");
        first_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].first_resolution_time_in_minutes.business");
        first_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].first_resolution_time_in_minutes.calendar");
        full_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].full_resolution_time_in_minutes.business");
        full_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].full_resolution_time_in_minutes.calendar");
        group_stations = jResp.stringOf("ticket_metric[i].group_stations");
        id = jResp.stringOf("ticket_metric[i].id");
        initially_assigned_at = jResp.stringOf("ticket_metric[i].initially_assigned_at");
        latest_comment_added_at = jResp.stringOf("ticket_metric[i].latest_comment_added_at");
        on_hold_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].on_hold_time_in_minutes.business");
        on_hold_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].on_hold_time_in_minutes.calendar");
        reopens = jResp.stringOf("ticket_metric[i].reopens");
        replies = jResp.stringOf("ticket_metric[i].replies");
        reply_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].reply_time_in_minutes.business");
        reply_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].reply_time_in_minutes.calendar");
        reply_time_in_secondsBusiness = jResp.stringOf("ticket_metric[i].reply_time_in_seconds.business");
        reply_time_in_secondsCalendar = jResp.stringOf("ticket_metric[i].reply_time_in_seconds.calendar");
        requester_updated_at = jResp.stringOf("ticket_metric[i].requester_updated_at");
        requester_wait_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].requester_wait_time_in_minutes.business");
        requester_wait_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].requester_wait_time_in_minutes.calendar");
        solved_at = jResp.stringOf("ticket_metric[i].solved_at");
        status_updated_at = jResp.stringOf("ticket_metric[i].status_updated_at");
        ticket_id = jResp.stringOf("ticket_metric[i].ticket_id");
        updated_at = jResp.stringOf("ticket_metric[i].updated_at");
        url = jResp.stringOf("ticket_metric[i].url");
        i = i+1;
        }
  }
}

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id

Postman Collection Item JSON

{
  "name": "Show Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics",
        ":ticket_metric_id"
      ],
      "variable": [
        {
          "key": "ticket_metric_id",
          "value": "<string>"
        }
      ]
    },
    "description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics",
            ":ticket_metric_id"
          ],
          "variable": [
            {
              "key": "ticket_metric_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metric\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}