Chilkat Online Tools

Java / Support API / Recover Suspended Ticket

Back to Collection Items

import com.chilkatsoft.*;

public class ChilkatExample {

  static {
    try {
        System.loadLibrary("chilkat");
    } catch (UnsatisfiedLinkError e) {
      System.err.println("Native code library failed to load.\n" + e);
      System.exit(1);
    }
  }

  public static void main(String argv[])
  {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttp http = new CkHttp();
    boolean success;

    http.put_BasicAuth(true);
    http.put_Login("login");
    http.put_Password("password");

    http.SetRequestHeader("Accept","application/json");

    CkHttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/suspended_tickets/:id/recover");
    if (http.get_LastMethodSuccess() == false) {
        System.out.println(http.lastErrorText());
        return;
        }

    CkStringBuilder sbResponseBody = new CkStringBuilder();
    resp.GetBodySb(sbResponseBody);

    CkJsonObject jResp = new CkJsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    System.out.println("Response Body:");
    System.out.println(jResp.emit());

    int respStatusCode = resp.get_StatusCode();
    System.out.println("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        System.out.println("Response Header:");
        System.out.println(resp.header());
        System.out.println("Failed.");

        return;
        }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket": [
    //     {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "author": {
    //         "email": "<string>",
    //         "id": "<integer>",
    //         "name": "<string>"
    //       },
    //       "brand_id": "<integer>",
    //       "cause": "<string>",
    //       "cause_id": "<integer>",
    //       "content": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "message_id": "<string>",
    //       "recipient": "<string>",
    //       "subject": "<string>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>",
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "from": {
    //             "address": "<string>",
    //             "id": "<integer>",
    //             "name": "<string>",
    //             "title": "<string>"
    //           },
    //           "rel": "<string>",
    //           "to": {
    //             "address": "<string>",
    //             "name": "<string>"
    //           }
    //         }
    //       }
    //     },
    //     {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "author": {
    //         "email": "<string>",
    //         "id": "<integer>",
    //         "name": "<string>"
    //       },
    //       "brand_id": "<integer>",
    //       "cause": "<string>",
    //       "cause_id": "<integer>",
    //       "content": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "message_id": "<string>",
    //       "recipient": "<string>",
    //       "subject": "<string>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>",
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "from": {
    //             "address": "<string>",
    //             "id": "<integer>",
    //             "name": "<string>",
    //             "title": "<string>"
    //           },
    //           "rel": "<string>",
    //           "to": {
    //             "address": "<string>",
    //             "name": "<string>"
    //           },
    //           "cupidatat__c": false,
    //           "officiad": -60680586
    //         }
    //       }
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    String v_Email;
    String Id;
    String Name;
    String brand_id;
    String cause;
    String cause_id;
    String content;
    String created_at;
    String id;
    String message_id;
    String recipient;
    String subject;
    String ticket_id;
    String updated_at;
    String url;
    String Channel;
    String Address;
    String FromId;
    String FromName;
    String Title;
    String Rel;
    String ToAddress;
    String ToName;
    boolean Cupidatat__c;
    int Officiad;
    int j;
    int count_j;
    String content_type;
    String content_url;
    String deleted;
    String file_name;
    String height;
    String inline;
    String malware_access_override;
    String malware_scan_result;
    String mapped_content_url;
    String size;
    String width;
    int k;
    int count_k;

    int i = 0;
    int count_i = jResp.SizeOfArray("ticket");
    while (i < count_i) {
        jResp.put_I(i);
        v_Email = jResp.stringOf("ticket[i].author.email");
        Id = jResp.stringOf("ticket[i].author.id");
        Name = jResp.stringOf("ticket[i].author.name");
        brand_id = jResp.stringOf("ticket[i].brand_id");
        cause = jResp.stringOf("ticket[i].cause");
        cause_id = jResp.stringOf("ticket[i].cause_id");
        content = jResp.stringOf("ticket[i].content");
        created_at = jResp.stringOf("ticket[i].created_at");
        id = jResp.stringOf("ticket[i].id");
        message_id = jResp.stringOf("ticket[i].message_id");
        recipient = jResp.stringOf("ticket[i].recipient");
        subject = jResp.stringOf("ticket[i].subject");
        ticket_id = jResp.stringOf("ticket[i].ticket_id");
        updated_at = jResp.stringOf("ticket[i].updated_at");
        url = jResp.stringOf("ticket[i].url");
        Channel = jResp.stringOf("ticket[i].via.channel");
        Address = jResp.stringOf("ticket[i].via.source.from.address");
        FromId = jResp.stringOf("ticket[i].via.source.from.id");
        FromName = jResp.stringOf("ticket[i].via.source.from.name");
        Title = jResp.stringOf("ticket[i].via.source.from.title");
        Rel = jResp.stringOf("ticket[i].via.source.rel");
        ToAddress = jResp.stringOf("ticket[i].via.source.to.address");
        ToName = jResp.stringOf("ticket[i].via.source.to.name");
        Cupidatat__c = jResp.BoolOf("ticket[i].via.source.cupidatat__c");
        Officiad = jResp.IntOf("ticket[i].via.source.officiad");
        j = 0;
        count_j = jResp.SizeOfArray("ticket[i].attachments");
        while (j < count_j) {
            jResp.put_J(j);
            content_type = jResp.stringOf("ticket[i].attachments[j].content_type");
            content_url = jResp.stringOf("ticket[i].attachments[j].content_url");
            deleted = jResp.stringOf("ticket[i].attachments[j].deleted");
            file_name = jResp.stringOf("ticket[i].attachments[j].file_name");
            height = jResp.stringOf("ticket[i].attachments[j].height");
            id = jResp.stringOf("ticket[i].attachments[j].id");
            inline = jResp.stringOf("ticket[i].attachments[j].inline");
            malware_access_override = jResp.stringOf("ticket[i].attachments[j].malware_access_override");
            malware_scan_result = jResp.stringOf("ticket[i].attachments[j].malware_scan_result");
            mapped_content_url = jResp.stringOf("ticket[i].attachments[j].mapped_content_url");
            size = jResp.stringOf("ticket[i].attachments[j].size");
            url = jResp.stringOf("ticket[i].attachments[j].url");
            width = jResp.stringOf("ticket[i].attachments[j].width");
            k = 0;
            count_k = jResp.SizeOfArray("ticket[i].attachments[j].thumbnails");
            while (k < count_k) {
                jResp.put_K(k);
                content_type = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].content_type");
                content_url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].content_url");
                deleted = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].deleted");
                file_name = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].file_name");
                height = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].height");
                id = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].id");
                inline = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].inline");
                malware_access_override = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].malware_access_override");
                malware_scan_result = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].malware_scan_result");
                mapped_content_url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].mapped_content_url");
                size = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].size");
                url = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].url");
                width = jResp.stringOf("ticket[i].attachments[j].thumbnails[k].width");
                k = k+1;
                }

            j = j+1;
            }

        i = i+1;
        }
  }
}

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets/:id/recover

Postman Collection Item JSON

{
  "name": "Recover Suspended Ticket",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "suspended_tickets",
        ":id",
        "recover"
      ],
      "variable": [
        {
          "key": "id",
          "value": "<number>"
        }
      ]
    },
    "description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\n#### Allowed For\n\n* Unrestricted agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "suspended_tickets",
            ":id",
            "recover"
          ],
          "variable": [
            {
              "key": "id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"author\": {\n        \"email\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"brand_id\": \"<integer>\",\n      \"cause\": \"<string>\",\n      \"cause_id\": \"<integer>\",\n      \"content\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"message_id\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"from\": {\n            \"address\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"name\": \"<string>\",\n            \"title\": \"<string>\"\n          },\n          \"rel\": \"<string>\",\n          \"to\": {\n            \"address\": \"<string>\",\n            \"name\": \"<string>\"\n          }\n        }\n      }\n    },\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": 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    }
  ]
}