Chilkat Online Tools

delphiAx / Support API / Create Ticket

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var
http: TChilkatHttp;
success: Integer;
json: TChilkatJsonObject;
resp: IChilkatHttpResponse;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
email: WideString;
name: WideString;
Requester_id: WideString;
Allow_attachments: WideString;
Allow_channelback: WideString;
Assignee_email: WideString;
Assignee_id: WideString;
Attribute_value_ids: WideString;
Brand_id: WideString;
Collaborator_ids: WideString;
Created_at: WideString;
Custom_fields: WideString;
Custom_status_id: WideString;
Description: WideString;
Due_at: WideString;
Email_cc_ids: WideString;
External_id: WideString;
Follower_ids: WideString;
Followup_ids: WideString;
Forum_topic_id: WideString;
From_messaging_channel: WideString;
Group_id: WideString;
Has_incidents: WideString;
Id: WideString;
Is_public: WideString;
Macro_id: WideString;
Macro_ids: WideString;
Organization_id: WideString;
Priority: WideString;
Problem_id: WideString;
Raw_subject: WideString;
Recipient: WideString;
Safe_update: WideString;
In_11: WideString;
Sharing_agreement_ids: WideString;
Status: WideString;
Subject: WideString;
Submitter_id: WideString;
Tags: WideString;
Ticket_form_id: WideString;
v_Type: WideString;
Updated_at: WideString;
Updated_stamp: WideString;
v_Url: WideString;
Channel: WideString;
Ut__a: WideString;
Dolored2b: Integer;
Mollit1a6: Integer;
Via_followup_source_id: WideString;
Via_id: WideString;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := TChilkatHttp.Create(Self);

http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';

// Use this online tool to generate code from sample JSON: Generate Code to Create JSON

// The following JSON is sent in the request body.

// {
//   "ticket": {
//     "comment": {
//       "attachments": [
//         {
//           "content_type": "<string>",
//           "content_url": "<string>",
//           "deleted": "<boolean>",
//           "file_name": "<string>",
//           "height": "<string>",
//           "id": "<integer>",
//           "inline": "<boolean>",
//           "malware_access_override": "<boolean>",
//           "malware_scan_result": "<string>",
//           "mapped_content_url": "<string>",
//           "size": "<integer>",
//           "url": "<string>",
//           "width": "<string>",
//           "thumbnails": [
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             },
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             }
//           ]
//         },
//         {
//           "content_type": "<string>",
//           "content_url": "<string>",
//           "deleted": "<boolean>",
//           "file_name": "<string>",
//           "height": "<string>",
//           "id": "<integer>",
//           "inline": "<boolean>",
//           "malware_access_override": "<boolean>",
//           "malware_scan_result": "<string>",
//           "mapped_content_url": "<string>",
//           "size": "<integer>",
//           "url": "<string>",
//           "width": "<string>",
//           "thumbnails": [
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             },
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             }
//           ]
//         }
//       ],
//       "audit_id": "<integer>",
//       "author_id": "<integer>",
//       "body": "<string>",
//       "created_at": "<dateTime>",
//       "html_body": "<string>",
//       "id": "<integer>",
//       "metadata": {
//         "occaecat_2d1": -71498595,
//         "incididunt3": -68401909.632414,
//         "nond": -22715203,
//         "voluptate9e": -92868072
//       },
//       "plain_body": "<string>",
//       "public": "<boolean>",
//       "type": "<string>",
//       "uploads": [
//         "<string>",
//         "<string>"
//       ],
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "ut797": -65734664.31848694,
//           "incididunt_14a": 54532844.54826489,
//           "enim_2": false,
//           "sed_ac": 43217710
//         }
//       }
//     },
//     "additional_collaborators": [
//       {
//         "email": "<email>",
//         "name": "<string>"
//       },
//       {
//         "email": "<email>",
//         "name": "<string>"
//       }
//     ],
//     "assignee_email": "<email>",
//     "assignee_id": "<integer>",
//     "attribute_value_ids": [
//       "<integer>",
//       "<integer>"
//     ],
//     "collaborator_ids": "<array>",
//     "custom_fields": "<array>",
//     "custom_status_id": "<integer>",
//     "due_at": "<dateTime>",
//     "email_ccs": [
//       {
//         "action": "put",
//         "user_email": "<email>",
//         "user_id": "<string>",
//         "user_name": "<string>"
//       },
//       {
//         "action": "delete",
//         "user_email": "<email>",
//         "user_id": "<string>",
//         "user_name": "<string>"
//       }
//     ],
//     "external_id": "<string>",
//     "followers": [
//       {
//         "action": "put",
//         "user_email": "<email>",
//         "user_id": "<string>"
//       },
//       {
//         "action": "delete",
//         "user_email": "<email>",
//         "user_id": "<string>"
//       }
//     ],
//     "group_id": "<integer>",
//     "organization_id": "<integer>",
//     "priority": "urgent",
//     "problem_id": "<integer>",
//     "requester_id": "<integer>",
//     "safe_update": "<boolean>",
//     "sharing_agreement_ids": [
//       "<integer>",
//       "<integer>"
//     ],
//     "status": "closed",
//     "subject": "<string>",
//     "tags": "<array>",
//     "type": "task",
//     "updated_stamp": "<dateTime>",
//     "brand_id": "<integer>",
//     "collaborators": "<array>",
//     "email_cc_ids": "<array>",
//     "follower_ids": "<array>",
//     "macro_ids": "<array>",
//     "raw_subject": "<string>",
//     "recipient": "<string>",
//     "submitter_id": "<integer>",
//     "ticket_form_id": "<integer>",
//     "via": {
//       "channel": "<string>",
//       "source": {
//         "from": {
//           "address": "<string>",
//           "id": "<integer>",
//           "name": "<string>",
//           "title": "<string>"
//         },
//         "rel": "<string>",
//         "to": {
//           "address": "<string>",
//           "name": "<string>"
//         }
//       }
//     },
//     "via_followup_source_id": "<integer>"
//   }
// }

json := TChilkatJsonObject.Create(Self);
json.UpdateString('ticket.comment.attachments[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].height','<string>');
json.UpdateString('ticket.comment.attachments[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].url','<string>');
json.UpdateString('ticket.comment.attachments[0].width','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].height','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].width','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].height','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].width','<string>');
json.UpdateString('ticket.comment.attachments[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].height','<string>');
json.UpdateString('ticket.comment.attachments[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].url','<string>');
json.UpdateString('ticket.comment.attachments[1].width','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].height','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].width','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].height','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].width','<string>');
json.UpdateString('ticket.comment.audit_id','<integer>');
json.UpdateString('ticket.comment.author_id','<integer>');
json.UpdateString('ticket.comment.body','<string>');
json.UpdateString('ticket.comment.created_at','<dateTime>');
json.UpdateString('ticket.comment.html_body','<string>');
json.UpdateString('ticket.comment.id','<integer>');
json.UpdateInt('ticket.comment.metadata.occaecat_2d1',-71498595);
json.UpdateNumber('ticket.comment.metadata.incididunt3','-68401909.632414');
json.UpdateInt('ticket.comment.metadata.nond',-22715203);
json.UpdateInt('ticket.comment.metadata.voluptate9e',-92868072);
json.UpdateString('ticket.comment.plain_body','<string>');
json.UpdateString('ticket.comment.public','<boolean>');
json.UpdateString('ticket.comment.type','<string>');
json.UpdateString('ticket.comment.uploads[0]','<string>');
json.UpdateString('ticket.comment.uploads[1]','<string>');
json.UpdateString('ticket.comment.via.channel','<string>');
json.UpdateNumber('ticket.comment.via.source.ut797','-65734664.31848694');
json.UpdateNumber('ticket.comment.via.source.incididunt_14a','54532844.54826489');
json.UpdateBool('ticket.comment.via.source.enim_2',0);
json.UpdateInt('ticket.comment.via.source.sed_ac',43217710);
json.UpdateString('ticket.additional_collaborators[0].email','<email>');
json.UpdateString('ticket.additional_collaborators[0].name','<string>');
json.UpdateString('ticket.additional_collaborators[1].email','<email>');
json.UpdateString('ticket.additional_collaborators[1].name','<string>');
json.UpdateString('ticket.assignee_email','<email>');
json.UpdateString('ticket.assignee_id','<integer>');
json.UpdateString('ticket.attribute_value_ids[0]','<integer>');
json.UpdateString('ticket.attribute_value_ids[1]','<integer>');
json.UpdateString('ticket.collaborator_ids','<array>');
json.UpdateString('ticket.custom_fields','<array>');
json.UpdateString('ticket.custom_status_id','<integer>');
json.UpdateString('ticket.due_at','<dateTime>');
json.UpdateString('ticket.email_ccs[0].action','put');
json.UpdateString('ticket.email_ccs[0].user_email','<email>');
json.UpdateString('ticket.email_ccs[0].user_id','<string>');
json.UpdateString('ticket.email_ccs[0].user_name','<string>');
json.UpdateString('ticket.email_ccs[1].action','delete');
json.UpdateString('ticket.email_ccs[1].user_email','<email>');
json.UpdateString('ticket.email_ccs[1].user_id','<string>');
json.UpdateString('ticket.email_ccs[1].user_name','<string>');
json.UpdateString('ticket.external_id','<string>');
json.UpdateString('ticket.followers[0].action','put');
json.UpdateString('ticket.followers[0].user_email','<email>');
json.UpdateString('ticket.followers[0].user_id','<string>');
json.UpdateString('ticket.followers[1].action','delete');
json.UpdateString('ticket.followers[1].user_email','<email>');
json.UpdateString('ticket.followers[1].user_id','<string>');
json.UpdateString('ticket.group_id','<integer>');
json.UpdateString('ticket.organization_id','<integer>');
json.UpdateString('ticket.priority','urgent');
json.UpdateString('ticket.problem_id','<integer>');
json.UpdateString('ticket.requester_id','<integer>');
json.UpdateString('ticket.safe_update','<boolean>');
json.UpdateString('ticket.sharing_agreement_ids[0]','<integer>');
json.UpdateString('ticket.sharing_agreement_ids[1]','<integer>');
json.UpdateString('ticket.status','closed');
json.UpdateString('ticket.subject','<string>');
json.UpdateString('ticket.tags','<array>');
json.UpdateString('ticket.type','task');
json.UpdateString('ticket.updated_stamp','<dateTime>');
json.UpdateString('ticket.brand_id','<integer>');
json.UpdateString('ticket.collaborators','<array>');
json.UpdateString('ticket.email_cc_ids','<array>');
json.UpdateString('ticket.follower_ids','<array>');
json.UpdateString('ticket.macro_ids','<array>');
json.UpdateString('ticket.raw_subject','<string>');
json.UpdateString('ticket.recipient','<string>');
json.UpdateString('ticket.submitter_id','<integer>');
json.UpdateString('ticket.ticket_form_id','<integer>');
json.UpdateString('ticket.via.channel','<string>');
json.UpdateString('ticket.via.source.from.address','<string>');
json.UpdateString('ticket.via.source.from.id','<integer>');
json.UpdateString('ticket.via.source.from.name','<string>');
json.UpdateString('ticket.via.source.from.title','<string>');
json.UpdateString('ticket.via.source.rel','<string>');
json.UpdateString('ticket.via.source.to.address','<string>');
json.UpdateString('ticket.via.source.to.name','<string>');
json.UpdateString('ticket.via_followup_source_id','<integer>');

http.SetRequestHeader('Content-Type','application/json');
http.SetRequestHeader('Accept','application/json');

resp := http.PostJson3('https://example.zendesk.com/api/v2/tickets','application/json',json.ControlInterface);
if (http.LastMethodSuccess = 0) then
  begin
    Memo1.Lines.Add(http.LastErrorText);
    Exit;
  end;

sbResponseBody := TChilkatStringBuilder.Create(Self);
resp.GetBodySb(sbResponseBody.ControlInterface);

jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());

respStatusCode := resp.StatusCode;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(resp.Header);
    Memo1.Lines.Add('Failed.');

    Exit;
  end;

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "ticket": {
//     "requester_id": "<integer>",
//     "allow_attachments": "<boolean>",
//     "allow_channelback": "<boolean>",
//     "assignee_email": "<string>",
//     "assignee_id": "<integer>",
//     "attribute_value_ids": "<array>",
//     "brand_id": "<integer>",
//     "collaborator_ids": "<array>",
//     "collaborators": [
//       {
//         "email": "<email>",
//         "name": "<string>"
//       },
//       {
//         "email": "<email>",
//         "name": "<string>"
//       }
//     ],
//     "comment": {},
//     "created_at": "<dateTime>",
//     "custom_fields": "<array>",
//     "custom_status_id": "<integer>",
//     "description": "<string>",
//     "due_at": "<dateTime>",
//     "email_cc_ids": "<array>",
//     "email_ccs": {},
//     "external_id": "<string>",
//     "follower_ids": "<array>",
//     "followers": {},
//     "followup_ids": "<array>",
//     "forum_topic_id": "<integer>",
//     "from_messaging_channel": "<boolean>",
//     "group_id": "<integer>",
//     "has_incidents": "<boolean>",
//     "id": "<integer>",
//     "is_public": "<boolean>",
//     "macro_id": "<integer>",
//     "macro_ids": "<array>",
//     "metadata": {},
//     "organization_id": "<integer>",
//     "priority": "normal",
//     "problem_id": "<integer>",
//     "raw_subject": "<string>",
//     "recipient": "<string>",
//     "requester": {},
//     "safe_update": "<boolean>",
//     "satisfaction_rating": {
//       "in_11": -9796534.714120895
//     },
//     "sharing_agreement_ids": "<array>",
//     "status": "hold",
//     "subject": "<string>",
//     "submitter_id": "<integer>",
//     "tags": "<array>",
//     "ticket_form_id": "<integer>",
//     "type": "question",
//     "updated_at": "<dateTime>",
//     "updated_stamp": "<string>",
//     "url": "<string>",
//     "via": {
//       "channel": "<string>",
//       "source": {
//         "Ut__a": -44750185.46031158,
//         "dolored2b": 8252599,
//         "mollit1a6": true
//       }
//     },
//     "via_followup_source_id": "<integer>",
//     "via_id": "<integer>",
//     "voice_comment": {}
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Requester_id := jResp.StringOf('ticket.requester_id');
Allow_attachments := jResp.StringOf('ticket.allow_attachments');
Allow_channelback := jResp.StringOf('ticket.allow_channelback');
Assignee_email := jResp.StringOf('ticket.assignee_email');
Assignee_id := jResp.StringOf('ticket.assignee_id');
Attribute_value_ids := jResp.StringOf('ticket.attribute_value_ids');
Brand_id := jResp.StringOf('ticket.brand_id');
Collaborator_ids := jResp.StringOf('ticket.collaborator_ids');
Created_at := jResp.StringOf('ticket.created_at');
Custom_fields := jResp.StringOf('ticket.custom_fields');
Custom_status_id := jResp.StringOf('ticket.custom_status_id');
Description := jResp.StringOf('ticket.description');
Due_at := jResp.StringOf('ticket.due_at');
Email_cc_ids := jResp.StringOf('ticket.email_cc_ids');
External_id := jResp.StringOf('ticket.external_id');
Follower_ids := jResp.StringOf('ticket.follower_ids');
Followup_ids := jResp.StringOf('ticket.followup_ids');
Forum_topic_id := jResp.StringOf('ticket.forum_topic_id');
From_messaging_channel := jResp.StringOf('ticket.from_messaging_channel');
Group_id := jResp.StringOf('ticket.group_id');
Has_incidents := jResp.StringOf('ticket.has_incidents');
Id := jResp.StringOf('ticket.id');
Is_public := jResp.StringOf('ticket.is_public');
Macro_id := jResp.StringOf('ticket.macro_id');
Macro_ids := jResp.StringOf('ticket.macro_ids');
Organization_id := jResp.StringOf('ticket.organization_id');
Priority := jResp.StringOf('ticket.priority');
Problem_id := jResp.StringOf('ticket.problem_id');
Raw_subject := jResp.StringOf('ticket.raw_subject');
Recipient := jResp.StringOf('ticket.recipient');
Safe_update := jResp.StringOf('ticket.safe_update');
In_11 := jResp.StringOf('ticket.satisfaction_rating.in_11');
Sharing_agreement_ids := jResp.StringOf('ticket.sharing_agreement_ids');
Status := jResp.StringOf('ticket.status');
Subject := jResp.StringOf('ticket.subject');
Submitter_id := jResp.StringOf('ticket.submitter_id');
Tags := jResp.StringOf('ticket.tags');
Ticket_form_id := jResp.StringOf('ticket.ticket_form_id');
v_Type := jResp.StringOf('ticket.type');
Updated_at := jResp.StringOf('ticket.updated_at');
Updated_stamp := jResp.StringOf('ticket.updated_stamp');
v_Url := jResp.StringOf('ticket.url');
Channel := jResp.StringOf('ticket.via.channel');
Ut__a := jResp.StringOf('ticket.via.source.Ut__a');
Dolored2b := jResp.IntOf('ticket.via.source.dolored2b');
Mollit1a6 := jResp.BoolOf('ticket.via.source.mollit1a6');
Via_followup_source_id := jResp.StringOf('ticket.via_followup_source_id');
Via_id := jResp.StringOf('ticket.via_id');
i := 0;
count_i := jResp.SizeOfArray('ticket.collaborators');
while i < count_i do
  begin
    jResp.I := i;
    email := jResp.StringOf('ticket.collaborators[i].email');
    name := jResp.StringOf('ticket.collaborators[i].name');
    i := i + 1;
  end;

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "ticket": {
    "comment": {
      "attachments": [
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        },
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        }
      ],
      "audit_id": "<integer>",
      "author_id": "<integer>",
      "body": "<string>",
      "created_at": "<dateTime>",
      "html_body": "<string>",
      "id": "<integer>",
      "metadata": {
        "occaecat_2d1": -71498595,
        "incididunt3": -68401909.632414,
        "nond": -22715203,
        "voluptate9e": -92868072
      },
      "plain_body": "<string>",
      "public": "<boolean>",
      "type": "<string>",
      "uploads": [
        "<string>",
        "<string>"
      ],
      "via": {
        "channel": "<string>",
        "source": {
          "ut797": -65734664.31848694,
          "incididunt_14a": 54532844.54826489,
          "enim_2": false,
          "sed_ac": 43217710
        }
      }
    },
    "additional_collaborators": [
      {
        "email": "<email>",
        "name": "<string>"
      },
      {
        "email": "<email>",
        "name": "<string>"
      }
    ],
    "assignee_email": "<email>",
    "assignee_id": "<integer>",
    "attribute_value_ids": [
      "<integer>",
      "<integer>"
    ],
    "collaborator_ids": "<array>",
    "custom_fields": "<array>",
    "custom_status_id": "<integer>",
    "due_at": "<dateTime>",
    "email_ccs": [
      {
        "action": "put",
        "user_email": "<email>",
        "user_id": "<string>",
        "user_name": "<string>"
      },
      {
        "action": "delete",
        "user_email": "<email>",
        "user_id": "<string>",
        "user_name": "<string>"
      }
    ],
    "external_id": "<string>",
    "followers": [
      {
        "action": "put",
        "user_email": "<email>",
        "user_id": "<string>"
      },
      {
        "action": "delete",
        "user_email": "<email>",
        "user_id": "<string>"
      }
    ],
    "group_id": "<integer>",
    "organization_id": "<integer>",
    "priority": "urgent",
    "problem_id": "<integer>",
    "requester_id": "<integer>",
    "safe_update": "<boolean>",
    "sharing_agreement_ids": [
      "<integer>",
      "<integer>"
    ],
    "status": "closed",
    "subject": "<string>",
    "tags": "<array>",
    "type": "task",
    "updated_stamp": "<dateTime>",
    "brand_id": "<integer>",
    "collaborators": "<array>",
    "email_cc_ids": "<array>",
    "follower_ids": "<array>",
    "macro_ids": "<array>",
    "raw_subject": "<string>",
    "recipient": "<string>",
    "submitter_id": "<integer>",
    "ticket_form_id": "<integer>",
    "via": {
      "channel": "<string>",
      "source": {
        "from": {
          "address": "<string>",
          "id": "<integer>",
          "name": "<string>",
          "title": "<string>"
        },
        "rel": "<string>",
        "to": {
          "address": "<string>",
          "name": "<string>"
        }
      }
    },
    "via_followup_source_id": "<integer>"
  }
}'
https://example.zendesk.com/api/v2/tickets

Postman Collection Item JSON

{
  "name": "Create Ticket",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"occaecat_2d1\": -71498595,\n        \"incididunt3\": -68401909.632414,\n        \"nond\": -22715203,\n        \"voluptate9e\": -92868072\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"ut797\": -65734664.31848694,\n          \"incididunt_14a\": 54532844.54826489,\n          \"enim_2\": false,\n          \"sed_ac\": 43217710\n        }\n      }\n    },\n    \"additional_collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"assignee_email\": \"<email>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"collaborator_ids\": \"<array>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_ccs\": [\n      {\n        \"action\": \"put\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\",\n        \"user_name\": \"<string>\"\n      },\n      {\n        \"action\": \"delete\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\",\n        \"user_name\": \"<string>\"\n      }\n    ],\n    \"external_id\": \"<string>\",\n    \"followers\": [\n      {\n        \"action\": \"put\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\"\n      },\n      {\n        \"action\": \"delete\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\"\n      }\n    ],\n    \"group_id\": \"<integer>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"urgent\",\n    \"problem_id\": \"<integer>\",\n    \"requester_id\": \"<integer>\",\n    \"safe_update\": \"<boolean>\",\n    \"sharing_agreement_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"status\": \"closed\",\n    \"subject\": \"<string>\",\n    \"tags\": \"<array>\",\n    \"type\": \"task\",\n    \"updated_stamp\": \"<dateTime>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborators\": \"<array>\",\n    \"email_cc_ids\": \"<array>\",\n    \"follower_ids\": \"<array>\",\n    \"macro_ids\": \"<array>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"from\": {\n          \"address\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"name\": \"<string>\",\n          \"title\": \"<string>\"\n        },\n        \"rel\": \"<string>\",\n        \"to\": {\n          \"address\": \"<string>\",\n          \"name\": \"<string>\"\n        }\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\"\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets"
      ]
    }
  },
  "response": [
    {
      "name": "Create ticket",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"occaecat_2d1\": -71498595,\n        \"incididunt3\": -68401909.632414,\n        \"nond\": -22715203,\n        \"voluptate9e\": -92868072\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"ut797\": -65734664.31848694,\n          \"incididunt_14a\": 54532844.54826489,\n          \"enim_2\": false,\n          \"sed_ac\": 43217710\n        }\n      }\n    },\n    \"additional_collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"assignee_email\": \"<email>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"collaborator_ids\": \"<array>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_ccs\": [\n      {\n        \"action\": \"put\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\",\n        \"user_name\": \"<string>\"\n      },\n      {\n        \"action\": \"delete\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\",\n        \"user_name\": \"<string>\"\n      }\n    ],\n    \"external_id\": \"<string>\",\n    \"followers\": [\n      {\n        \"action\": \"put\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\"\n      },\n      {\n        \"action\": \"delete\",\n        \"user_email\": \"<email>\",\n        \"user_id\": \"<string>\"\n      }\n    ],\n    \"group_id\": \"<integer>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"urgent\",\n    \"problem_id\": \"<integer>\",\n    \"requester_id\": \"<integer>\",\n    \"safe_update\": \"<boolean>\",\n    \"sharing_agreement_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"status\": \"closed\",\n    \"subject\": \"<string>\",\n    \"tags\": \"<array>\",\n    \"type\": \"task\",\n    \"updated_stamp\": \"<dateTime>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborators\": \"<array>\",\n    \"email_cc_ids\": \"<array>\",\n    \"follower_ids\": \"<array>\",\n    \"macro_ids\": \"<array>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"from\": {\n          \"address\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"name\": \"<string>\",\n          \"title\": \"<string>\"\n        },\n        \"rel\": \"<string>\",\n        \"to\": {\n          \"address\": \"<string>\",\n          \"name\": \"<string>\"\n        }\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\"\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        },
        {
          "key": "Location",
          "value": "<string>",
          "description": {
            "content": "The URL of the created ticket",
            "type": "text/plain"
          }
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": {\n    \"requester_id\": \"<integer>\",\n    \"allow_attachments\": \"<boolean>\",\n    \"allow_channelback\": \"<boolean>\",\n    \"assignee_email\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": \"<array>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborator_ids\": \"<array>\",\n    \"collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"comment\": {},\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": \"<array>\",\n    \"email_ccs\": {},\n    \"external_id\": \"<string>\",\n    \"follower_ids\": \"<array>\",\n    \"followers\": {},\n    \"followup_ids\": \"<array>\",\n    \"forum_topic_id\": \"<integer>\",\n    \"from_messaging_channel\": \"<boolean>\",\n    \"group_id\": \"<integer>\",\n    \"has_incidents\": \"<boolean>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"macro_id\": \"<integer>\",\n    \"macro_ids\": \"<array>\",\n    \"metadata\": {},\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"normal\",\n    \"problem_id\": \"<integer>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester\": {},\n    \"safe_update\": \"<boolean>\",\n    \"satisfaction_rating\": {\n      \"in_11\": -9796534.714120895\n    },\n    \"sharing_agreement_ids\": \"<array>\",\n    \"status\": \"hold\",\n    \"subject\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"tags\": \"<array>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"question\",\n    \"updated_at\": \"<dateTime>\",\n    \"updated_stamp\": \"<string>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"Ut__a\": -44750185.46031158,\n        \"dolored2b\": 8252599,\n        \"mollit1a6\": true\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\",\n    \"via_id\": \"<integer>\",\n    \"voice_comment\": {}\n  }\n}"
    }
  ]
}