Chilkat Online Tools

delphiAx / Support API / Show Ticket Metrics

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var
http: TChilkatHttp;
success: Integer;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
Business: WideString;
Calendar: WideString;
assigned_at: WideString;
assignee_stations: WideString;
assignee_updated_at: WideString;
created_at: WideString;
custom_status_updated_at: WideString;
first_resolution_time_in_minutesBusiness: WideString;
first_resolution_time_in_minutesCalendar: WideString;
full_resolution_time_in_minutesBusiness: WideString;
full_resolution_time_in_minutesCalendar: WideString;
group_stations: WideString;
id: WideString;
initially_assigned_at: WideString;
latest_comment_added_at: WideString;
on_hold_time_in_minutesBusiness: WideString;
on_hold_time_in_minutesCalendar: WideString;
reopens: WideString;
replies: WideString;
reply_time_in_minutesBusiness: WideString;
reply_time_in_minutesCalendar: WideString;
reply_time_in_secondsBusiness: WideString;
reply_time_in_secondsCalendar: WideString;
requester_updated_at: WideString;
requester_wait_time_in_minutesBusiness: WideString;
requester_wait_time_in_minutesCalendar: WideString;
solved_at: WideString;
status_updated_at: WideString;
ticket_id: WideString;
updated_at: WideString;
url: WideString;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := TChilkatHttp.Create(Self);

http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';

http.SetRequestHeader('Accept','application/json');

sbResponseBody := TChilkatStringBuilder.Create(Self);
success := http.QuickGetSb('https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id',sbResponseBody.ControlInterface);
if (success = 0) then
  begin
    Memo1.Lines.Add(http.LastErrorText);
    Exit;
  end;

jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());

respStatusCode := http.LastStatus;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(http.LastHeader);
    Memo1.Lines.Add('Failed.');
    Exit;
  end;

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "ticket_metric": [
//     {
//       "agent_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "assigned_at": "<dateTime>",
//       "assignee_stations": "<integer>",
//       "assignee_updated_at": "<dateTime>",
//       "created_at": "<dateTime>",
//       "custom_status_updated_at": "<dateTime>",
//       "first_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "full_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "group_stations": "<integer>",
//       "id": "<integer>",
//       "initially_assigned_at": "<dateTime>",
//       "latest_comment_added_at": "<dateTime>",
//       "on_hold_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reopens": "<integer>",
//       "replies": "<integer>",
//       "reply_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reply_time_in_seconds": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "requester_updated_at": "<dateTime>",
//       "requester_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "solved_at": "<dateTime>",
//       "status_updated_at": "<dateTime>",
//       "ticket_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "agent_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "assigned_at": "<dateTime>",
//       "assignee_stations": "<integer>",
//       "assignee_updated_at": "<dateTime>",
//       "created_at": "<dateTime>",
//       "custom_status_updated_at": "<dateTime>",
//       "first_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "full_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "group_stations": "<integer>",
//       "id": "<integer>",
//       "initially_assigned_at": "<dateTime>",
//       "latest_comment_added_at": "<dateTime>",
//       "on_hold_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reopens": "<integer>",
//       "replies": "<integer>",
//       "reply_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reply_time_in_seconds": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "requester_updated_at": "<dateTime>",
//       "requester_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "solved_at": "<dateTime>",
//       "status_updated_at": "<dateTime>",
//       "ticket_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

i := 0;
count_i := jResp.SizeOfArray('ticket_metric');
while i < count_i do
  begin
    jResp.I := i;
    Business := jResp.StringOf('ticket_metric[i].agent_wait_time_in_minutes.business');
    Calendar := jResp.StringOf('ticket_metric[i].agent_wait_time_in_minutes.calendar');
    assigned_at := jResp.StringOf('ticket_metric[i].assigned_at');
    assignee_stations := jResp.StringOf('ticket_metric[i].assignee_stations');
    assignee_updated_at := jResp.StringOf('ticket_metric[i].assignee_updated_at');
    created_at := jResp.StringOf('ticket_metric[i].created_at');
    custom_status_updated_at := jResp.StringOf('ticket_metric[i].custom_status_updated_at');
    first_resolution_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].first_resolution_time_in_minutes.business');
    first_resolution_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].first_resolution_time_in_minutes.calendar');
    full_resolution_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].full_resolution_time_in_minutes.business');
    full_resolution_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].full_resolution_time_in_minutes.calendar');
    group_stations := jResp.StringOf('ticket_metric[i].group_stations');
    id := jResp.StringOf('ticket_metric[i].id');
    initially_assigned_at := jResp.StringOf('ticket_metric[i].initially_assigned_at');
    latest_comment_added_at := jResp.StringOf('ticket_metric[i].latest_comment_added_at');
    on_hold_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].on_hold_time_in_minutes.business');
    on_hold_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].on_hold_time_in_minutes.calendar');
    reopens := jResp.StringOf('ticket_metric[i].reopens');
    replies := jResp.StringOf('ticket_metric[i].replies');
    reply_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].reply_time_in_minutes.business');
    reply_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].reply_time_in_minutes.calendar');
    reply_time_in_secondsBusiness := jResp.StringOf('ticket_metric[i].reply_time_in_seconds.business');
    reply_time_in_secondsCalendar := jResp.StringOf('ticket_metric[i].reply_time_in_seconds.calendar');
    requester_updated_at := jResp.StringOf('ticket_metric[i].requester_updated_at');
    requester_wait_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].requester_wait_time_in_minutes.business');
    requester_wait_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].requester_wait_time_in_minutes.calendar');
    solved_at := jResp.StringOf('ticket_metric[i].solved_at');
    status_updated_at := jResp.StringOf('ticket_metric[i].status_updated_at');
    ticket_id := jResp.StringOf('ticket_metric[i].ticket_id');
    updated_at := jResp.StringOf('ticket_metric[i].updated_at');
    url := jResp.StringOf('ticket_metric[i].url');
    i := i + 1;
  end;

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id

Postman Collection Item JSON

{
  "name": "Show Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics",
        ":ticket_metric_id"
      ],
      "variable": [
        {
          "key": "ticket_metric_id",
          "value": "<string>"
        }
      ]
    },
    "description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics",
            ":ticket_metric_id"
          ],
          "variable": [
            {
              "key": "ticket_metric_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metric\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}