Chilkat Online Tools

delphiAx / Support API / List deleted tickets

Back to Collection Items

var
http: TChilkatHttp;
success: Integer;
queryParams: TChilkatJsonObject;
resp: IChilkatHttpResponse;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
Id: WideString;
Name: WideString;
deleted_at: WideString;
id: WideString;
previous_state: WideString;
subject: WideString;
count: WideString;
next_page: WideString;
previous_page: WideString;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := TChilkatHttp.Create(Self);

http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';

queryParams := TChilkatJsonObject.Create(Self);
queryParams.UpdateString('sort_by','id');
queryParams.UpdateString('sort_order','asc');

http.SetRequestHeader('Accept','application/json');

resp := http.QuickRequestParams('GET','https://example.zendesk.com/api/v2/deleted_tickets',queryParams.ControlInterface);
if (http.LastMethodSuccess = 0) then
  begin
    Memo1.Lines.Add(http.LastErrorText);
    Exit;
  end;

sbResponseBody := TChilkatStringBuilder.Create(Self);
resp.GetBodySb(sbResponseBody.ControlInterface);

jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());

respStatusCode := resp.StatusCode;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(resp.Header);
    Memo1.Lines.Add('Failed.');

    Exit;
  end;

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "deleted_tickets": [
//     {
//       "actor": {
//         "id": "<integer>",
//         "name": "<string>"
//       },
//       "deleted_at": "<string>",
//       "id": "<integer>",
//       "previous_state": "<string>",
//       "subject": "<string>"
//     },
//     {
//       "actor": {
//         "id": "<integer>",
//         "name": "<string>"
//       },
//       "deleted_at": "<string>",
//       "id": "<integer>",
//       "previous_state": "<string>",
//       "subject": "<string>"
//     }
//   ],
//   "count": "<integer>",
//   "next_page": "<string>",
//   "previous_page": "<string>"
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

count := jResp.StringOf('count');
next_page := jResp.StringOf('next_page');
previous_page := jResp.StringOf('previous_page');
i := 0;
count_i := jResp.SizeOfArray('deleted_tickets');
while i < count_i do
  begin
    jResp.I := i;
    Id := jResp.StringOf('deleted_tickets[i].actor.id');
    Name := jResp.StringOf('deleted_tickets[i].actor.name');
    deleted_at := jResp.StringOf('deleted_tickets[i].deleted_at');
    id := jResp.StringOf('deleted_tickets[i].id');
    previous_state := jResp.StringOf('deleted_tickets[i].previous_state');
    subject := jResp.StringOf('deleted_tickets[i].subject');
    i := i + 1;
  end;

Curl Command

curl  -u login:password -G -d "sort_by=id"
	-d "sort_order=asc"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/deleted_tickets

Postman Collection Item JSON

{
  "name": "List deleted tickets",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/deleted_tickets?sort_by=id&sort_order=asc",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "deleted_tickets"
      ],
      "query": [
        {
          "key": "sort_by",
          "value": "id",
          "description": "Sort by"
        },
        {
          "key": "sort_order",
          "value": "asc",
          "description": "Sort order. Defaults to \"asc\""
        }
      ]
    },
    "description": "Returns a maximum of 100 deleted tickets per page. See [Pagination](/api-reference/introduction/pagination/).\n\nThe results includes all deleted (and not yet archived) tickets that\nhave not yet been [scrubbed](https://support.zendesk.com/hc/en-us/articles/4408845703194#topic_fv5_w51_sdb) in the past 30 days. Archived tickets are\nnot included in the results. See [About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756)\nin the Support Help Center.\n\nThe tickets are ordered chronologically by created date, from oldest to newest.\nThe first ticket listed may not be the oldest ticket in your\naccount due to [ticket archiving](https://support.zendesk.com/hc/en-us/articles/203657756).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n\n#### Rate Limit\n\nYou can make 10 requests every 1 minute using this endpoint.\nWhen making requests beyond page 100, you can make 5 requests every 1 minute.\nThe rate limiting mechanism behaves as described in\n[Monitoring your request activity](/api-reference/ticketing/account-configuration/usage_limits/#monitoring-your-request-activity) in the API introduction."
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/deleted_tickets?sort_by=id&sort_order=asc",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "deleted_tickets"
          ],
          "query": [
            {
              "key": "sort_by",
              "value": "id",
              "description": "Sort by"
            },
            {
              "key": "sort_order",
              "value": "asc",
              "description": "Sort order. Defaults to \"asc\""
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"deleted_tickets\": [\n    {\n      \"actor\": {\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"deleted_at\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"previous_state\": \"<string>\",\n      \"subject\": \"<string>\"\n    },\n    {\n      \"actor\": {\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"deleted_at\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"previous_state\": \"<string>\",\n      \"subject\": \"<string>\"\n    }\n  ],\n  \"count\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"previous_page\": \"<string>\"\n}"
    }
  ]
}