Chilkat Online Tools

DataFlex / Support API / Show Ticket After Changes

Back to Collection Items

Use ChilkatAx-9.5.0-win32.pkg

Procedure Test
    Handle hoHttp
    Boolean iSuccess
    Variant vSbResponseBody
    Handle hoSbResponseBody
    Handle hoJResp
    Integer iRespStatusCode
    Integer j
    Integer iCount_j
    String sStrVal
    String sAssignee_id
    String sBody
    String sV_Public
    String sId
    String sValue
    String sGroup_id
    String sTicketId
    String sV_Url
    Integer i
    Integer iCount_i
    String sTemp1

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    Get Create (RefClass(cComChilkatHttp)) To hoHttp
    If (Not(IsComObjectCreated(hoHttp))) Begin
        Send CreateComObject of hoHttp
    End

    Set ComBasicAuth Of hoHttp To True
    Set ComLogin Of hoHttp To "login"
    Set ComPassword Of hoHttp To "password"

    Send ComSetRequestHeader To hoHttp "Accept" "application/json"

    Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
    If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
        Send CreateComObject of hoSbResponseBody
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComQuickGetSb Of hoHttp "https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply" vSbResponseBody To iSuccess
    If (iSuccess = False) Begin
        Get ComLastErrorText Of hoHttp To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
    If (Not(IsComObjectCreated(hoJResp))) Begin
        Send CreateComObject of hoJResp
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
    Set ComEmitCompact Of hoJResp To False

    Showln "Response Body:"
    Get ComEmit Of hoJResp To sTemp1
    Showln sTemp1

    Get ComLastStatus Of hoHttp To iRespStatusCode
    Showln "Response Status Code = " iRespStatusCode
    If (iRespStatusCode >= 400) Begin
        Showln "Response Header:"
        Get ComLastHeader Of hoHttp To sTemp1
        Showln sTemp1
        Showln "Failed."
        Procedure_Return
    End

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "result": {
    //     "ticket": {
    //       "assignee_id": "<integer>",
    //       "comment": {
    //         "body": "<string>",
    //         "public": "<boolean>",
    //         "scoped_body": [
    //           [
    //             "<string>",
    //             "<string>"
    //           ],
    //           [
    //             "<string>",
    //             "<string>"
    //           ]
    //         ]
    //       },
    //       "fields": {
    //         "id": "<integer>",
    //         "value": "<string>"
    //       },
    //       "group_id": "<integer>",
    //       "id": "<integer>",
    //       "url": "<string>"
    //     }
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    Get ComStringOf Of hoJResp "result.ticket.assignee_id" To sAssignee_id
    Get ComStringOf Of hoJResp "result.ticket.comment.body" To sBody
    Get ComStringOf Of hoJResp "result.ticket.comment.public" To sV_Public
    Get ComStringOf Of hoJResp "result.ticket.fields.id" To sId
    Get ComStringOf Of hoJResp "result.ticket.fields.value" To sValue
    Get ComStringOf Of hoJResp "result.ticket.group_id" To sGroup_id
    Get ComStringOf Of hoJResp "result.ticket.id" To sTicketId
    Get ComStringOf Of hoJResp "result.ticket.url" To sV_Url
    Move 0 To i
    Get ComSizeOfArray Of hoJResp "result.ticket.comment.scoped_body" To iCount_i
    While (i < iCount_i)
        Set ComI Of hoJResp To i
        Move 0 To j
        Get ComSizeOfArray Of hoJResp "result.ticket.comment.scoped_body[i]" To iCount_j
        While (j < iCount_j)
            Set ComJ Of hoJResp To j
            Get ComStringOf Of hoJResp "result.ticket.comment.scoped_body[i][j]" To sStrVal
            Move (j + 1) To j
        Loop

        Move (i + 1) To i
    Loop



End_Procedure

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Ticket After Changes",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        },
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the full ticket object as it would be after applying the macro to the ticket.\nIt doesn't actually change the ticket.\n\nTo get only the ticket fields that would be changed by the macro,\nsee [Show Changes to Ticket](#show-changes-to-ticket).\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "ticket_id"
            },
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}