Chilkat Online Tools

DataFlex / Plivo REST API / Posting Call Quality Feedback Using API

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Use ChilkatAx-9.5.0-win32.pkg

Procedure Test
    Handle hoHttp
    Boolean iSuccess
    Variant vJson
    Handle hoJson
    Variant vResp
    Handle hoResp
    String sTemp1
    Integer iTemp1
    Boolean bTemp1

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    Get Create (RefClass(cComChilkatHttp)) To hoHttp
    If (Not(IsComObjectCreated(hoHttp))) Begin
        Send CreateComObject of hoHttp
    End

    Set ComBasicAuth Of hoHttp To True
    Set ComLogin Of hoHttp To "{{auth_id}}"
    Set ComPassword Of hoHttp To "password"

    // Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    // The following JSON is sent in the request body.

    // {
    //   "call_uuid": "9834029e-58b6-11e1-b8b7-a5bd0e4e126f",
    //   "rating": "3",
    //   "issues": "ECHO",
    //   "Notes": "It's intermittent"
    // }

    Get Create (RefClass(cComChilkatJsonObject)) To hoJson
    If (Not(IsComObjectCreated(hoJson))) Begin
        Send CreateComObject of hoJson
    End
    Get ComUpdateString Of hoJson "call_uuid" "9834029e-58b6-11e1-b8b7-a5bd0e4e126f" To iSuccess
    Get ComUpdateString Of hoJson "rating" "3" To iSuccess
    Get ComUpdateString Of hoJson "issues" "ECHO" To iSuccess
    Get ComUpdateString Of hoJson "Notes" "It's intermittent" To iSuccess

    Get pvComObject of hoJson to vJson
    Get ComPostJson3 Of hoHttp "https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/" "application/json" vJson To vResp
    If (IsComObject(vResp)) Begin
        Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
        Set pvComObject Of hoResp To vResp
    End
    Get ComLastMethodSuccess Of hoHttp To bTemp1
    If (bTemp1 = False) Begin
        Get ComLastErrorText Of hoHttp To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get ComStatusCode Of hoResp To iTemp1
    Showln iTemp1
    Get ComBodyStr Of hoResp To sTemp1
    Showln sTemp1
    Send Destroy of hoResp


End_Procedure

Curl Command

curl -X POST
	-u '{{auth_id}}:password'
	-d '{
    "call_uuid":"9834029e-58b6-11e1-b8b7-a5bd0e4e126f",
    "rating":"3",
    "issues":"ECHO",
    "Notes":"It\'s intermittent"
}'
https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/

Postman Collection Item JSON

{
  "name": "Posting Call Quality Feedback Using API",
  "request": {
    "method": "POST",
    "header": [
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n    \"call_uuid\":\"9834029e-58b6-11e1-b8b7-a5bd0e4e126f\",\n    \"rating\":\"3\",\n    \"issues\":\"ECHO\",\n    \"Notes\":\"It's intermittent\"\n}",
      "options": {
        "raw": {
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/",
      "protocol": "https",
      "host": [
        "stats",
        "plivo",
        "com"
      ],
      "path": [
        "v1",
        "Call",
        "{call_uuid}",
        "Feedback",
        ""
      ]
    },
    "description": "This method allows you to post feedback for calls. Call quality feedback information received through this API is accessible on the Call Debug UI. Aggregated reports are available for analyses on the Call Insights Reporting Dashboard.\n\nBelow is the list of arguments that can be passed in this API request, more information can be found [here](https://www.plivo.com/docs/voice/api/call#post-feedback)\n\n| Arguments   | Description | Required/Conditional/Optional     |\n| :---        |    :----:   |          ---: |\n| call_uuid      |The call uuid of the call for which feedback is being posted.| Required  |\n| rating   | Quality rating for the call, allowed values are, float between [1,5]. PS: for integer values both ‘x’ or ‘x.`0’ are accepted.  | Required |\n| issues   | List of issues observed on the call. One or more of the following:<br />'AUDIO_LAG','BROKEN_AUDIO','CALL_DROPPED','CALLERID_ISSUE','DIGITS_NOT_CAPTURED','ECHO','HIGH_CONNECT_TIME','LOW_AUDIO_LEVEL','ONE_WAY_AUDIO','OTHERS','ROBOTIC_AUDIO' | Required only if rating is <5 <br />|\n| Notes   | This is an optional free text field. It can be used to send descriptive feedback for the call.| Optional |"
  },
  "response": [
    {
      "name": "Posting Call Quality Feedback Using API",
      "originalRequest": {
        "method": "POST",
        "header": [
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n    \"call_uuid\":\"9834029e-58b6-11e1-b8b7-a5bd0e4e126f\",\n    \"rating\":\"3\",\n    \"issues\":\"ECHO\",\n    \"Notes\":\"It's intermittent\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/",
          "protocol": "https",
          "host": [
            "stats",
            "plivo",
            "com"
          ],
          "path": [
            "v1",
            "Call",
            "{call_uuid}",
            "Feedback",
            ""
          ]
        }
      },
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
      ],
      "cookie": [
      ],
      "body": "{\n    \"message\": \"Feedback has been Posted\",\n    \"api_id\": \"97ceeb52-58b6-11e1-86da-77300b68f8bb\",\n    \"status\": \"success\"\n}"
    }
  ]
}