C# / Support API / Merge End Users
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "user": {
// "name": "<string>",
// "email": "<string>",
// "custom_role_id": "<integer>",
// "external_id": "<string>",
// "identities": [
// {
// "type": "<string>",
// "value": "<string>"
// },
// {
// "type": "<string>",
// "value": "<string>"
// }
// ],
// "organization": {
// "name": "<string>"
// },
// "organization_id": "<integer>",
// "role": "<string>"
// }
// }
Chilkat.JsonObject json = new Chilkat.JsonObject();
json.UpdateString("user.name","<string>");
json.UpdateString("user.email","<string>");
json.UpdateString("user.custom_role_id","<integer>");
json.UpdateString("user.external_id","<string>");
json.UpdateString("user.identities[0].type","<string>");
json.UpdateString("user.identities[0].value","<string>");
json.UpdateString("user.identities[1].type","<string>");
json.UpdateString("user.identities[1].value","<string>");
json.UpdateString("user.organization.name","<string>");
json.UpdateString("user.organization_id","<integer>");
json.UpdateString("user.role","<string>");
http.SetRequestHeader("Content-Type","application/json");
http.SetRequestHeader("Accept","application/json");
Chilkat.StringBuilder sbRequestBody = new Chilkat.StringBuilder();
json.EmitSb(sbRequestBody);
Chilkat.HttpResponse resp = http.PTextSb("PUT","https://example.zendesk.com/api/v2/users/:user_id/merge",sbRequestBody,"utf-8","application/json",false,false);
if (http.LastMethodSuccess == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(resp.Header);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "user": {
// "name": "<string>",
// "active": "<boolean>",
// "alias": "<string>",
// "chat_only": "<boolean>",
// "created_at": "<string>",
// "custom_role_id": "<integer>",
// "default_group_id": "<integer>",
// "details": "<string>",
// "email": "<string>",
// "external_id": "<string>",
// "iana_time_zone": "<string>",
// "id": "<integer>",
// "last_login_at": "<string>",
// "locale": "<string>",
// "locale_id": "<integer>",
// "moderator": "<boolean>",
// "notes": "<string>",
// "only_private_comments": "<boolean>",
// "organization_id": "<integer>",
// "phone": "<string>",
// "photo": {
// "dolorea1": false,
// "deserunt3": 95124319.10825741
// },
// "remote_photo_url": "<string>",
// "report_csv": "<boolean>",
// "restricted_agent": "<boolean>",
// "role": "<string>",
// "role_type": "<integer>",
// "shared": "<boolean>",
// "shared_agent": "<boolean>",
// "shared_phone_number": "<boolean>",
// "signature": "<string>",
// "suspended": "<boolean>",
// "tags": "<array>",
// "ticket_restriction": "<string>",
// "time_zone": "<string>",
// "two_factor_auth_enabled": "<boolean>",
// "updated_at": "<string>",
// "url": "<string>",
// "user_fields": {
// "nostrudacc": -12929960.546221554,
// "in_80e": 25167751.960886702,
// "proident_e2": true,
// "voluptate_98": -58995022
// },
// "verified": "<boolean>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string Name = jResp.StringOf("user.name");
string Active = jResp.StringOf("user.active");
string Alias = jResp.StringOf("user.alias");
string Chat_only = jResp.StringOf("user.chat_only");
string Created_at = jResp.StringOf("user.created_at");
string Custom_role_id = jResp.StringOf("user.custom_role_id");
string Default_group_id = jResp.StringOf("user.default_group_id");
string Details = jResp.StringOf("user.details");
string v_Email = jResp.StringOf("user.email");
string External_id = jResp.StringOf("user.external_id");
string Iana_time_zone = jResp.StringOf("user.iana_time_zone");
string Id = jResp.StringOf("user.id");
string Last_login_at = jResp.StringOf("user.last_login_at");
string Locale = jResp.StringOf("user.locale");
string Locale_id = jResp.StringOf("user.locale_id");
string Moderator = jResp.StringOf("user.moderator");
string Notes = jResp.StringOf("user.notes");
string Only_private_comments = jResp.StringOf("user.only_private_comments");
string Organization_id = jResp.StringOf("user.organization_id");
string Phone = jResp.StringOf("user.phone");
bool Dolorea1 = jResp.BoolOf("user.photo.dolorea1");
string Deserunt3 = jResp.StringOf("user.photo.deserunt3");
string Remote_photo_url = jResp.StringOf("user.remote_photo_url");
string Report_csv = jResp.StringOf("user.report_csv");
string Restricted_agent = jResp.StringOf("user.restricted_agent");
string Role = jResp.StringOf("user.role");
string Role_type = jResp.StringOf("user.role_type");
string v_Shared = jResp.StringOf("user.shared");
string Shared_agent = jResp.StringOf("user.shared_agent");
string Shared_phone_number = jResp.StringOf("user.shared_phone_number");
string Signature = jResp.StringOf("user.signature");
string Suspended = jResp.StringOf("user.suspended");
string Tags = jResp.StringOf("user.tags");
string Ticket_restriction = jResp.StringOf("user.ticket_restriction");
string Time_zone = jResp.StringOf("user.time_zone");
string Two_factor_auth_enabled = jResp.StringOf("user.two_factor_auth_enabled");
string Updated_at = jResp.StringOf("user.updated_at");
string v_Url = jResp.StringOf("user.url");
string Nostrudacc = jResp.StringOf("user.user_fields.nostrudacc");
string In_80e = jResp.StringOf("user.user_fields.in_80e");
bool Proident_e2 = jResp.BoolOf("user.user_fields.proident_e2");
int Voluptate_98 = jResp.IntOf("user.user_fields.voluptate_98");
string Verified = jResp.StringOf("user.verified");
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"user": {
"name": "<string>",
"email": "<string>",
"custom_role_id": "<integer>",
"external_id": "<string>",
"identities": [
{
"type": "<string>",
"value": "<string>"
},
{
"type": "<string>",
"value": "<string>"
}
],
"organization": {
"name": "<string>"
},
"organization_id": "<integer>",
"role": "<string>"
}
}'
https://example.zendesk.com/api/v2/users/:user_id/merge
Postman Collection Item JSON
{
"name": "Merge End Users",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"merge"
],
"variable": [
{
"key": "user_id",
"value": "<integer>"
}
]
},
"description": "Merges the end user specified in the path parameter into the existing end user specified in the request body.\n\nAny two end users can be merged with the exception of end users created by sharing agreements.\n\nAgents and admins cannot be merged.\n\nFor more information about how user data is merged, see [Merging a user's\nduplicate\naccount](https://support.zendesk.com/hc/en-us/articles/4408887695898) in\nZendesk help.\n\n#### Allowed For\n\n* Admins or agents with permission to edit end users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"merge"
],
"variable": [
{
"key": "user_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"user\": {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"alias\": \"<string>\",\n \"chat_only\": \"<boolean>\",\n \"created_at\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"default_group_id\": \"<integer>\",\n \"details\": \"<string>\",\n \"email\": \"<string>\",\n \"external_id\": \"<string>\",\n \"iana_time_zone\": \"<string>\",\n \"id\": \"<integer>\",\n \"last_login_at\": \"<string>\",\n \"locale\": \"<string>\",\n \"locale_id\": \"<integer>\",\n \"moderator\": \"<boolean>\",\n \"notes\": \"<string>\",\n \"only_private_comments\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"phone\": \"<string>\",\n \"photo\": {\n \"dolorea1\": false,\n \"deserunt3\": 95124319.10825741\n },\n \"remote_photo_url\": \"<string>\",\n \"report_csv\": \"<boolean>\",\n \"restricted_agent\": \"<boolean>\",\n \"role\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"shared\": \"<boolean>\",\n \"shared_agent\": \"<boolean>\",\n \"shared_phone_number\": \"<boolean>\",\n \"signature\": \"<string>\",\n \"suspended\": \"<boolean>\",\n \"tags\": \"<array>\",\n \"ticket_restriction\": \"<string>\",\n \"time_zone\": \"<string>\",\n \"two_factor_auth_enabled\": \"<boolean>\",\n \"updated_at\": \"<string>\",\n \"url\": \"<string>\",\n \"user_fields\": {\n \"nostrudacc\": -12929960.546221554,\n \"in_80e\": 25167751.960886702,\n \"proident_e2\": true,\n \"voluptate_98\": -58995022\n },\n \"verified\": \"<boolean>\"\n }\n}"
}
]
}
