Chilkat Online Tools

C++ / Support API / List Ticket Skips

Back to Collection Items

#include <CkHttp.h>
#include <CkJsonObject.h>
#include <CkHttpResponse.h>
#include <CkStringBuilder.h>

void ChilkatSample(void)
    {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttp http;
    bool success;

    http.put_BasicAuth(true);
    http.put_Login("login");
    http.put_Password("password");

    CkJsonObject queryParams;
    queryParams.UpdateString("sort_order","asc");

    http.SetRequestHeader("Accept","application/json");

    CkHttpResponse *resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/users/:user_id/skips",queryParams);
    if (http.get_LastMethodSuccess() == false) {
        std::cout << http.lastErrorText() << "\r\n";
        return;
    }

    CkStringBuilder sbResponseBody;
    resp->GetBodySb(sbResponseBody);

    CkJsonObject jResp;
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    std::cout << "Response Body:" << "\r\n";
    std::cout << jResp.emit() << "\r\n";

    int respStatusCode = resp->get_StatusCode();
    std::cout << "Response Status Code = " << respStatusCode << "\r\n";
    if (respStatusCode >= 400) {
        std::cout << "Response Header:" << "\r\n";
        std::cout << resp->header() << "\r\n";
        std::cout << "Failed." << "\r\n";
        delete resp;
        return;
    }

    delete resp;

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "skips": [
    //     {
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "ticket": {
    //         "requester_id": "<integer>",
    //         "allow_attachments": "<boolean>",
    //         "allow_channelback": "<boolean>",
    //         "assignee_email": "<string>",
    //         "assignee_id": "<integer>",
    //         "attribute_value_ids": "<array>",
    //         "brand_id": "<integer>",
    //         "collaborator_ids": "<array>",
    //         "collaborators": [
    //           {
    //             "email": "<email>",
    //             "name": "<string>"
    //           },
    //           {
    //             "email": "<email>",
    //             "name": "<string>"
    //           }
    //         ],
    //         "comment": {},
    //         "created_at": "<dateTime>",
    //         "custom_fields": "<array>",
    //         "custom_status_id": "<integer>",
    //         "description": "<string>",
    //         "due_at": "<dateTime>",
    //         "email_cc_ids": "<array>",
    //         "email_ccs": {},
    //         "external_id": "<string>",
    //         "follower_ids": "<array>",
    //         "followers": {},
    //         "followup_ids": "<array>",
    //         "forum_topic_id": "<integer>",
    //         "from_messaging_channel": "<boolean>",
    //         "group_id": "<integer>",
    //         "has_incidents": "<boolean>",
    //         "id": "<integer>",
    //         "is_public": "<boolean>",
    //         "macro_id": "<integer>",
    //         "macro_ids": "<array>",
    //         "metadata": {},
    //         "organization_id": "<integer>",
    //         "priority": "urgent",
    //         "problem_id": "<integer>",
    //         "raw_subject": "<string>",
    //         "recipient": "<string>",
    //         "requester": {},
    //         "safe_update": "<boolean>",
    //         "satisfaction_rating": {
    //           "in_56": -77996997,
    //           "magnae7": "quis aliqua voluptate et",
    //           "deseruntc1e": false
    //         },
    //         "sharing_agreement_ids": "<array>",
    //         "status": "closed",
    //         "subject": "<string>",
    //         "submitter_id": "<integer>",
    //         "tags": "<array>",
    //         "ticket_form_id": "<integer>",
    //         "type": "task",
    //         "updated_at": "<dateTime>",
    //         "updated_stamp": "<string>",
    //         "url": "<string>",
    //         "via": {
    //           "channel": "<string>",
    //           "source": {
    //             "utacc": "do aliqua magn",
    //             "enim049": false,
    //             "in__": "culpa officia ex non",
    //             "reprehenderit_06": -27967024
    //           }
    //         },
    //         "via_followup_source_id": "<integer>",
    //         "via_id": "<integer>",
    //         "voice_comment": {}
    //       },
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "user_id": "<integer>"
    //     },
    //     {
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "reason": "<string>",
    //       "ticket": {
    //         "requester_id": "<integer>",
    //         "allow_attachments": "<boolean>",
    //         "allow_channelback": "<boolean>",
    //         "assignee_email": "<string>",
    //         "assignee_id": "<integer>",
    //         "attribute_value_ids": "<array>",
    //         "brand_id": "<integer>",
    //         "collaborator_ids": "<array>",
    //         "collaborators": [
    //           {
    //             "email": "<email>",
    //             "name": "<string>"
    //           },
    //           {
    //             "email": "<email>",
    //             "name": "<string>"
    //           }
    //         ],
    //         "comment": {},
    //         "created_at": "<dateTime>",
    //         "custom_fields": "<array>",
    //         "custom_status_id": "<integer>",
    //         "description": "<string>",
    //         "due_at": "<dateTime>",
    //         "email_cc_ids": "<array>",
    //         "email_ccs": {},
    //         "external_id": "<string>",
    //         "follower_ids": "<array>",
    //         "followers": {},
    //         "followup_ids": "<array>",
    //         "forum_topic_id": "<integer>",
    //         "from_messaging_channel": "<boolean>",
    //         "group_id": "<integer>",
    //         "has_incidents": "<boolean>",
    //         "id": "<integer>",
    //         "is_public": "<boolean>",
    //         "macro_id": "<integer>",
    //         "macro_ids": "<array>",
    //         "metadata": {},
    //         "organization_id": "<integer>",
    //         "priority": "urgent",
    //         "problem_id": "<integer>",
    //         "raw_subject": "<string>",
    //         "recipient": "<string>",
    //         "requester": {},
    //         "safe_update": "<boolean>",
    //         "satisfaction_rating": {
    //           "velit_05": -77931495
    //         },
    //         "sharing_agreement_ids": "<array>",
    //         "status": "closed",
    //         "subject": "<string>",
    //         "submitter_id": "<integer>",
    //         "tags": "<array>",
    //         "ticket_form_id": "<integer>",
    //         "type": "problem",
    //         "updated_at": "<dateTime>",
    //         "updated_stamp": "<string>",
    //         "url": "<string>",
    //         "via": {
    //           "channel": "<string>",
    //           "source": {
    //             "tempor__e": -69130011
    //           }
    //         },
    //         "via_followup_source_id": "<integer>",
    //         "via_id": "<integer>",
    //         "voice_comment": {}
    //       },
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "user_id": "<integer>"
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    const char *created_at = 0;
    const char *id = 0;
    const char *reason = 0;
    const char *Requester_id = 0;
    const char *Allow_attachments = 0;
    const char *Allow_channelback = 0;
    const char *Assignee_email = 0;
    const char *Assignee_id = 0;
    const char *Attribute_value_ids = 0;
    const char *Brand_id = 0;
    const char *Collaborator_ids = 0;
    const char *Created_at = 0;
    const char *Custom_fields = 0;
    const char *Custom_status_id = 0;
    const char *Description = 0;
    const char *Due_at = 0;
    const char *Email_cc_ids = 0;
    const char *External_id = 0;
    const char *Follower_ids = 0;
    const char *Followup_ids = 0;
    const char *Forum_topic_id = 0;
    const char *From_messaging_channel = 0;
    const char *Group_id = 0;
    const char *Has_incidents = 0;
    const char *Id = 0;
    const char *Is_public = 0;
    const char *Macro_id = 0;
    const char *Macro_ids = 0;
    const char *Organization_id = 0;
    const char *Priority = 0;
    const char *Problem_id = 0;
    const char *Raw_subject = 0;
    const char *Recipient = 0;
    const char *Safe_update = 0;
    int In_56;
    const char *Magnae7 = 0;
    bool Deseruntc1e;
    const char *Sharing_agreement_ids = 0;
    const char *Status = 0;
    const char *Subject = 0;
    const char *Submitter_id = 0;
    const char *Tags = 0;
    const char *Ticket_form_id = 0;
    const char *v_Type = 0;
    const char *Updated_at = 0;
    const char *Updated_stamp = 0;
    const char *v_Url = 0;
    const char *Channel = 0;
    const char *Utacc = 0;
    bool Enim049;
    const char *In__ = 0;
    int Reprehenderit_06;
    const char *Via_followup_source_id = 0;
    const char *Via_id = 0;
    const char *ticket_id = 0;
    const char *updated_at = 0;
    const char *user_id = 0;
    int Velit_05;
    int Tempor__e;
    int j;
    int count_j;
    const char *email = 0;
    const char *name = 0;

    int i = 0;
    int count_i = jResp.SizeOfArray("skips");
    while (i < count_i) {
        jResp.put_I(i);
        created_at = jResp.stringOf("skips[i].created_at");
        id = jResp.stringOf("skips[i].id");
        reason = jResp.stringOf("skips[i].reason");
        Requester_id = jResp.stringOf("skips[i].ticket.requester_id");
        Allow_attachments = jResp.stringOf("skips[i].ticket.allow_attachments");
        Allow_channelback = jResp.stringOf("skips[i].ticket.allow_channelback");
        Assignee_email = jResp.stringOf("skips[i].ticket.assignee_email");
        Assignee_id = jResp.stringOf("skips[i].ticket.assignee_id");
        Attribute_value_ids = jResp.stringOf("skips[i].ticket.attribute_value_ids");
        Brand_id = jResp.stringOf("skips[i].ticket.brand_id");
        Collaborator_ids = jResp.stringOf("skips[i].ticket.collaborator_ids");
        Created_at = jResp.stringOf("skips[i].ticket.created_at");
        Custom_fields = jResp.stringOf("skips[i].ticket.custom_fields");
        Custom_status_id = jResp.stringOf("skips[i].ticket.custom_status_id");
        Description = jResp.stringOf("skips[i].ticket.description");
        Due_at = jResp.stringOf("skips[i].ticket.due_at");
        Email_cc_ids = jResp.stringOf("skips[i].ticket.email_cc_ids");
        External_id = jResp.stringOf("skips[i].ticket.external_id");
        Follower_ids = jResp.stringOf("skips[i].ticket.follower_ids");
        Followup_ids = jResp.stringOf("skips[i].ticket.followup_ids");
        Forum_topic_id = jResp.stringOf("skips[i].ticket.forum_topic_id");
        From_messaging_channel = jResp.stringOf("skips[i].ticket.from_messaging_channel");
        Group_id = jResp.stringOf("skips[i].ticket.group_id");
        Has_incidents = jResp.stringOf("skips[i].ticket.has_incidents");
        Id = jResp.stringOf("skips[i].ticket.id");
        Is_public = jResp.stringOf("skips[i].ticket.is_public");
        Macro_id = jResp.stringOf("skips[i].ticket.macro_id");
        Macro_ids = jResp.stringOf("skips[i].ticket.macro_ids");
        Organization_id = jResp.stringOf("skips[i].ticket.organization_id");
        Priority = jResp.stringOf("skips[i].ticket.priority");
        Problem_id = jResp.stringOf("skips[i].ticket.problem_id");
        Raw_subject = jResp.stringOf("skips[i].ticket.raw_subject");
        Recipient = jResp.stringOf("skips[i].ticket.recipient");
        Safe_update = jResp.stringOf("skips[i].ticket.safe_update");
        In_56 = jResp.IntOf("skips[i].ticket.satisfaction_rating.in_56");
        Magnae7 = jResp.stringOf("skips[i].ticket.satisfaction_rating.magnae7");
        Deseruntc1e = jResp.BoolOf("skips[i].ticket.satisfaction_rating.deseruntc1e");
        Sharing_agreement_ids = jResp.stringOf("skips[i].ticket.sharing_agreement_ids");
        Status = jResp.stringOf("skips[i].ticket.status");
        Subject = jResp.stringOf("skips[i].ticket.subject");
        Submitter_id = jResp.stringOf("skips[i].ticket.submitter_id");
        Tags = jResp.stringOf("skips[i].ticket.tags");
        Ticket_form_id = jResp.stringOf("skips[i].ticket.ticket_form_id");
        v_Type = jResp.stringOf("skips[i].ticket.type");
        Updated_at = jResp.stringOf("skips[i].ticket.updated_at");
        Updated_stamp = jResp.stringOf("skips[i].ticket.updated_stamp");
        v_Url = jResp.stringOf("skips[i].ticket.url");
        Channel = jResp.stringOf("skips[i].ticket.via.channel");
        Utacc = jResp.stringOf("skips[i].ticket.via.source.utacc");
        Enim049 = jResp.BoolOf("skips[i].ticket.via.source.enim049");
        In__ = jResp.stringOf("skips[i].ticket.via.source.in__");
        Reprehenderit_06 = jResp.IntOf("skips[i].ticket.via.source.reprehenderit_06");
        Via_followup_source_id = jResp.stringOf("skips[i].ticket.via_followup_source_id");
        Via_id = jResp.stringOf("skips[i].ticket.via_id");
        ticket_id = jResp.stringOf("skips[i].ticket_id");
        updated_at = jResp.stringOf("skips[i].updated_at");
        user_id = jResp.stringOf("skips[i].user_id");
        Velit_05 = jResp.IntOf("skips[i].ticket.satisfaction_rating.velit_05");
        Tempor__e = jResp.IntOf("skips[i].ticket.via.source.tempor__e");
        j = 0;
        count_j = jResp.SizeOfArray("skips[i].ticket.collaborators");
        while (j < count_j) {
            jResp.put_J(j);
            email = jResp.stringOf("skips[i].ticket.collaborators[j].email");
            name = jResp.stringOf("skips[i].ticket.collaborators[j].name");
            j = j + 1;
        }

        i = i + 1;
    }
    }

Curl Command

curl  -u login:password -G -d "sort_order=asc"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/users/:user_id/skips

Postman Collection Item JSON

{
  "name": "List Ticket Skips",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "users",
        ":user_id",
        "skips"
      ],
      "query": [
        {
          "key": "sort_order",
          "value": "asc",
          "description": "Sort order. Defaults to \"asc\""
        }
      ],
      "variable": [
        {
          "key": "user_id",
          "value": "<integer>"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "Archived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nthe Support Help Center.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n* Agents with \"View only\" or higher reports permissions in Support.\n  These permissions are distinct from Explore permissions.\n* Agents retrieving their own skips\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "users",
            ":user_id",
            "skips"
          ],
          "query": [
            {
              "key": "sort_order",
              "value": "asc",
              "description": "Sort order. Defaults to \"asc\""
            }
          ],
          "variable": [
            {
              "key": "user_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"skips\": [\n    {\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"ticket\": {\n        \"requester_id\": \"<integer>\",\n        \"allow_attachments\": \"<boolean>\",\n        \"allow_channelback\": \"<boolean>\",\n        \"assignee_email\": \"<string>\",\n        \"assignee_id\": \"<integer>\",\n        \"attribute_value_ids\": \"<array>\",\n        \"brand_id\": \"<integer>\",\n        \"collaborator_ids\": \"<array>\",\n        \"collaborators\": [\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          },\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          }\n        ],\n        \"comment\": {},\n        \"created_at\": \"<dateTime>\",\n        \"custom_fields\": \"<array>\",\n        \"custom_status_id\": \"<integer>\",\n        \"description\": \"<string>\",\n        \"due_at\": \"<dateTime>\",\n        \"email_cc_ids\": \"<array>\",\n        \"email_ccs\": {},\n        \"external_id\": \"<string>\",\n        \"follower_ids\": \"<array>\",\n        \"followers\": {},\n        \"followup_ids\": \"<array>\",\n        \"forum_topic_id\": \"<integer>\",\n        \"from_messaging_channel\": \"<boolean>\",\n        \"group_id\": \"<integer>\",\n        \"has_incidents\": \"<boolean>\",\n        \"id\": \"<integer>\",\n        \"is_public\": \"<boolean>\",\n        \"macro_id\": \"<integer>\",\n        \"macro_ids\": \"<array>\",\n        \"metadata\": {},\n        \"organization_id\": \"<integer>\",\n        \"priority\": \"urgent\",\n        \"problem_id\": \"<integer>\",\n        \"raw_subject\": \"<string>\",\n        \"recipient\": \"<string>\",\n        \"requester\": {},\n        \"safe_update\": \"<boolean>\",\n        \"satisfaction_rating\": {\n          \"in_56\": -77996997,\n          \"magnae7\": \"quis aliqua voluptate et\",\n          \"deseruntc1e\": false\n        },\n        \"sharing_agreement_ids\": \"<array>\",\n        \"status\": \"closed\",\n        \"subject\": \"<string>\",\n        \"submitter_id\": \"<integer>\",\n        \"tags\": \"<array>\",\n        \"ticket_form_id\": \"<integer>\",\n        \"type\": \"task\",\n        \"updated_at\": \"<dateTime>\",\n        \"updated_stamp\": \"<string>\",\n        \"url\": \"<string>\",\n        \"via\": {\n          \"channel\": \"<string>\",\n          \"source\": {\n            \"utacc\": \"do aliqua magn\",\n            \"enim049\": false,\n            \"in__\": \"culpa officia ex non\",\n            \"reprehenderit_06\": -27967024\n          }\n        },\n        \"via_followup_source_id\": \"<integer>\",\n        \"via_id\": \"<integer>\",\n        \"voice_comment\": {}\n      },\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"user_id\": \"<integer>\"\n    },\n    {\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"ticket\": {\n        \"requester_id\": \"<integer>\",\n        \"allow_attachments\": \"<boolean>\",\n        \"allow_channelback\": \"<boolean>\",\n        \"assignee_email\": \"<string>\",\n        \"assignee_id\": \"<integer>\",\n        \"attribute_value_ids\": \"<array>\",\n        \"brand_id\": \"<integer>\",\n        \"collaborator_ids\": \"<array>\",\n        \"collaborators\": [\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          },\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          }\n        ],\n        \"comment\": {},\n        \"created_at\": \"<dateTime>\",\n        \"custom_fields\": \"<array>\",\n        \"custom_status_id\": \"<integer>\",\n        \"description\": \"<string>\",\n        \"due_at\": \"<dateTime>\",\n        \"email_cc_ids\": \"<array>\",\n        \"email_ccs\": {},\n        \"external_id\": \"<string>\",\n        \"follower_ids\": \"<array>\",\n        \"followers\": {},\n        \"followup_ids\": \"<array>\",\n        \"forum_topic_id\": \"<integer>\",\n        \"from_messaging_channel\": \"<boolean>\",\n        \"group_id\": \"<integer>\",\n        \"has_incidents\": \"<boolean>\",\n        \"id\": \"<integer>\",\n        \"is_public\": \"<boolean>\",\n        \"macro_id\": \"<integer>\",\n        \"macro_ids\": \"<array>\",\n        \"metadata\": {},\n        \"organization_id\": \"<integer>\",\n        \"priority\": \"urgent\",\n        \"problem_id\": \"<integer>\",\n        \"raw_subject\": \"<string>\",\n        \"recipient\": \"<string>\",\n        \"requester\": {},\n        \"safe_update\": \"<boolean>\",\n        \"satisfaction_rating\": {\n          \"velit_05\": -77931495\n        },\n        \"sharing_agreement_ids\": \"<array>\",\n        \"status\": \"closed\",\n        \"subject\": \"<string>\",\n        \"submitter_id\": \"<integer>\",\n        \"tags\": \"<array>\",\n        \"ticket_form_id\": \"<integer>\",\n        \"type\": \"problem\",\n        \"updated_at\": \"<dateTime>\",\n        \"updated_stamp\": \"<string>\",\n        \"url\": \"<string>\",\n        \"via\": {\n          \"channel\": \"<string>\",\n          \"source\": {\n            \"tempor__e\": -69130011\n          }\n        },\n        \"via_followup_source_id\": \"<integer>\",\n        \"via_id\": \"<integer>\",\n        \"voice_comment\": {}\n      },\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"user_id\": \"<integer>\"\n    }\n  ]\n}"
    }
  ]
}