Chilkat Online Tools

C++ / Support API / Create Custom Ticket Status

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#include <CkHttp.h>
#include <CkJsonObject.h>
#include <CkHttpResponse.h>
#include <CkStringBuilder.h>

void ChilkatSample(void)
    {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttp http;
    bool success;

    http.put_BasicAuth(true);
    http.put_Login("login");
    http.put_Password("password");

    // Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    // The following JSON is sent in the request body.

    // {
    //   "custom_status": {
    //     "active": "<boolean>",
    //     "agent_label": "<string>",
    //     "description": "<string>",
    //     "end_user_description": "<string>",
    //     "end_user_label": "<string>",
    //     "status_category": "new"
    //   }
    // }

    CkJsonObject json;
    json.UpdateString("custom_status.active","<boolean>");
    json.UpdateString("custom_status.agent_label","<string>");
    json.UpdateString("custom_status.description","<string>");
    json.UpdateString("custom_status.end_user_description","<string>");
    json.UpdateString("custom_status.end_user_label","<string>");
    json.UpdateString("custom_status.status_category","new");

    http.SetRequestHeader("Content-Type","application/json");
    http.SetRequestHeader("Accept","application/json");

    CkHttpResponse *resp = http.PostJson3("https://example.zendesk.com/api/v2/custom_statuses","application/json",json);
    if (http.get_LastMethodSuccess() == false) {
        std::cout << http.lastErrorText() << "\r\n";
        return;
    }

    CkStringBuilder sbResponseBody;
    resp->GetBodySb(sbResponseBody);

    CkJsonObject jResp;
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    std::cout << "Response Body:" << "\r\n";
    std::cout << jResp.emit() << "\r\n";

    int respStatusCode = resp->get_StatusCode();
    std::cout << "Response Status Code = " << respStatusCode << "\r\n";
    if (respStatusCode >= 400) {
        std::cout << "Response Header:" << "\r\n";
        std::cout << resp->header() << "\r\n";
        std::cout << "Failed." << "\r\n";
        delete resp;
        return;
    }

    delete resp;

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "custom_status": {
    //     "status_category": "open",
    //     "agent_label": "<string>",
    //     "active": "<boolean>",
    //     "created_at": "<dateTime>",
    //     "default": "<boolean>",
    //     "description": "<string>",
    //     "end_user_description": "<string>",
    //     "end_user_label": "<string>",
    //     "id": "<integer>",
    //     "raw_agent_label": "<string>",
    //     "raw_description": "<string>",
    //     "raw_end_user_description": "<string>",
    //     "raw_end_user_label": "<string>",
    //     "updated_at": "<dateTime>"
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    const char *Status_category = jResp.stringOf("custom_status.status_category");
    const char *Agent_label = jResp.stringOf("custom_status.agent_label");
    const char *Active = jResp.stringOf("custom_status.active");
    const char *Created_at = jResp.stringOf("custom_status.created_at");
    const char *Default = jResp.stringOf("custom_status.default");
    const char *Description = jResp.stringOf("custom_status.description");
    const char *End_user_description = jResp.stringOf("custom_status.end_user_description");
    const char *End_user_label = jResp.stringOf("custom_status.end_user_label");
    const char *Id = jResp.stringOf("custom_status.id");
    const char *Raw_agent_label = jResp.stringOf("custom_status.raw_agent_label");
    const char *Raw_description = jResp.stringOf("custom_status.raw_description");
    const char *Raw_end_user_description = jResp.stringOf("custom_status.raw_end_user_description");
    const char *Raw_end_user_label = jResp.stringOf("custom_status.raw_end_user_label");
    const char *Updated_at = jResp.stringOf("custom_status.updated_at");
    }

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "custom_status": {
    "active": "<boolean>",
    "agent_label": "<string>",
    "description": "<string>",
    "end_user_description": "<string>",
    "end_user_label": "<string>",
    "status_category": "new"
  }
}'
https://example.zendesk.com/api/v2/custom_statuses

Postman Collection Item JSON

{
  "name": "Create Custom Ticket Status",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/custom_statuses",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "custom_statuses"
      ]
    },
    "description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Created",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/custom_statuses",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "custom_statuses"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_status\": {\n    \"status_category\": \"open\",\n    \"agent_label\": \"<string>\",\n    \"active\": \"<boolean>\",\n    \"created_at\": \"<dateTime>\",\n    \"default\": \"<boolean>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"raw_agent_label\": \"<string>\",\n    \"raw_description\": \"<string>\",\n    \"raw_end_user_description\": \"<string>\",\n    \"raw_end_user_label\": \"<string>\",\n    \"updated_at\": \"<dateTime>\"\n  }\n}"
    }
  ]
}